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Terms & Conditions

General Terms & Conditions
1. INTRODUCTION

1.1 Please ensure that You read and understand these terms prior to registering with us. We recommend that You print out the terms and store them safely along with all Your confirmation e-mails, hand written correspondence, transaction data, product rules and payment methods relevant to Your use of our products and services.

1.2 A term and condition (referred to as "term") is a component of the contract between "You" (the customer) and "us" (the applicable Gala Coral Group entity, as specified in section 2 "Parties"). It creates the legal background for the relationship between the parties and can be applied generically across all the products, used via whatever mechanism offered.

1.3 To complement the more generic terms there are product specific rules ("rules"), which govern the particular event, market and/or product upon which You are placing a bet. The terms thereby underpin the contractual relationship with the rules providing the product specific detail.

1.4 By using our products and services You acknowledge there is a risk of losing money and You accept full responsibility for such losses.

1.5 By entering any details into, and/ or using any products on our websites, or by opening an account with the relevant Gala Coral company You agree that:

  • You have understood and accepted these terms and our Privacy Policy;
  • You are bound by the content as specified in these terms and our Privacy Policy;
  • You have the mental capacity to take responsibility for Your own actions and can enter into a contract with us, which is enforceable by law;
  • You are bound by the applicable rules relating to the games or products You are playing; and
  • You are responsible for complying with Your applicable local or national laws and will not access our website from a country where we have restricted access for commercial or legal reasons.

1.6 These terms will always take precedence where there are considered to be inconsistencies between the terms and any of the content contained within the rules, the help section, the Privacy Policy or any other document referred to within the following sections.

1.7 These terms make reference to specific betting and gaming terminology. To help You better understand these expressions there is a glossary available via the Help pages on the websites. If You are unsure about the meaning of any betting or gaming terminology You should contact Customer Services and should not place a bet or game on any event until You are confident that You fully understand the relevant betting or gaming terminology.

We do not accept any responsibility, and are not liable to You, if You bet or game using our products or services but are unsure of the meaning of any betting or gaming terminology.

1.8 Following Your initial acceptance, we will try and ensure that You are notified of any subsequent material updates to the terms. However, from time to time You should check the terms for any updates as Your continued use of our websites, products and services will be regarded as acceptance of the latest version of the terms and Privacy Policy.

Where we intend to make significant changes we will notify You using one of the following methods:

  • post; and/or
  • e-mail (to the e-mail address You have currently supplied us with); and/or
  • a notice on the website; and/or
  • a notice in the Racing Post; and/or
  • any other appropriate method

1.9 If You do not accept any changes that have been made to the terms You should stop using our products and services. Any bets or wagers received, but not settled prior to the introduction of the updated terms, will be subject to the version of the terms applicable at the time Your bet or wager was received.
These terms are effective from July 2012 and supersede all previous versions.

2. PARTIES

2.1 References in the terms to "the Company", "we" or to "us" will relate to the Gala Coral company and the product it is responsible for – see table below. You should be aware that each product will be subject to specific rules and not all products will be available on all of our websites.

The websites comprise the following:

  • www.galabingo.com

Products and Services

Gala Coral operating Company

Games (including Virtual Sports)
Casino (Including Live Casino)
Bingo

Gala Interactive (Gibraltar) Limited
Contact address:
Regal House, Suite 3B, 3rd Floor, Queensway, Gibraltar
Registered Address:
57/63 Line Wall Road, 199, Gibraltar
Company number: 103622

2.2 Gala Interactive (Gibraltar) Limited is licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commissioner under Gibraltar's Gambling Act 2005. Bingo, Games and Casino products are therefore licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commissioner.

2.3 The odds and terms, which comprise a majority of the websites, are translated into a number of languages for use by citizens of the relevant countries and other countries who speak those languages. In the event of any conflict between a translated site and an English language site, the English translation will prevail.

3. OPENING AN ACCOUNT

3.1 In order to place a bet or play a game via the websites, You will need to open an account with galabingo.com. As part of opening Your account You will be required to provide personal details such as Your name, date of birth, address, telephone number and e-mail address.

3.2 Customers are only permitted to have one account for the websites and these personal details supplied for this account will be confirmed through our verification process.

We may take the decision to close account/s, make void all activity on duplicate account/s and/or reclaim any illegitimately paid bonuses or payouts where the following has occurred:

  • Our verification process identifies additional accounts opened by You;
  • Our service to You has previously been permanently terminated; or
  • Your activity and gameplay attempts to bypass our system controls on bonus qualification or stake limits.

Deliberate attempts to falsify account details may lead to the closure of ALL related accounts.

3.3 In accordance with our Responsible Gambling policy and the procedures detailed within this document, You are able to set a deposit limit when You first deposit and at any time after that first deposit. Any changes to such limits will only apply to the account against which the limits have been set. Separate limits will need to be set on any other accounts You may hold with the Gala Coral Group.

3.4 We will take all reasonable measures to ensure Your deposit limit is observed. However, we will not be liable to You if You circumvent our procedures and top Your account up with funds exceeding Your limit.

4 ACCOUNT VERIFICATION

4.1 As part of the registration verification process we may make use of credit reference agencies to confirm Your identity and card details. This process will involve checking the disclosed details against certain (public or private) databases.

4.2 By entering into this process You agree that we may use, record and disclose such personal information and this data may be recorded by us or them. For Your protection, any telephone calls to our Customer Service Centre may be recorded and monitored
(see Privacy Policy).

4.3 As a condition of opening an account You confirm and we are entitled to verify that:

  • You are over 18 years of age;
  • You are reminded that it may be an offence for You to participate in gambling if You are under 18 years of age or the age at which gambling or gaming activities are legal under the law or jurisdiction that applies to You;
  • You have provided Your name;
  • You are resident at Your stated address; and
  • You are not party to a current self-exclusion agreement with us.

As part of this process there may be requests for supporting ID which You will be advised of at the time.

4.4 If the verification process has not been completed satisfactorily within 72 hours of you depositing funds, or of funds from any other source being credited to your account, we may:

  • Freeze Your account; and/or
  • Prevent You from placing any further bets until these verification checks are completed satisfactorily.

4.5 If, upon completion of the KYC (Know Your Customer) verification, we are unable to verify Your details or You are ultimately shown to be underage or unable and/or unwilling to provide proof of Your residential address, or other information required to verify Your identity, we will within a reasonable time:

  • Return any residual balance, up to the value of Your initial deposits, at the time of the unsuccessful verification however;
  • Any excess winnings will not be credited.

4.6 We may decide to carry out further verification checks or request extra documents to confirm Your identity, age and address at any time. This is to satisfy our licence obligations, routine security checks and to safeguard the integrity of Your account.

5. USERNAME, PASSWORD, & CUSTOMER INFORMATION

5.1 It is important for You to be aware of the following username and password information:

  • The username and password You choose to enable access must be kept secure and personal;
  • If You think Your password may be known by someone else You can change it, at any time, through the Account Options Menu;
  • Lost or forgotten passwords can be reset via the website or customer services, at any time, upon successful verification of supplementary account details that You will be asked to supply.

5.2 Be careful when choosing security details that may be known by family members, particularly children or anyone under 17. Any third party, including anyone under 18, must not be permitted to use Your account and cannot accept any winnings on Your behalf. Contact us to enquire about filtering software (Responsible Gambling section) that will be compatible with the company's websites.

5.3 We will not be liable if You disclose Your username, password, or account number to another party. If a third party becomes aware of Your username, password or account number, then bets or wagers placed by third parties will be considered valid. You should contact us in any circumstances where You believe Your account has been compromised.

5.4 It is Your sole responsibility to ensure that the information supplied to us is at all times both accurate and current, and to advise us of any changes at the earliest opportunity. Failure to do so may cause Your account to be suspended, if any routine verification checks raise a difference that we have not been made aware of.

6. DEPOSITS,WITHDRAWALS AND MONEY LAUNDERING

6.1 Our HELP (link to help) section details the payment options, and any associated charges, currently offered when You make a deposit or withdrawal from an account.

6.2 You must ensure that You use a payment method which belongs to You and is registered in Your name. Only one payment method can be used on an account at any given time. Where more than one payment method has been used we reserve the right to ensure that payouts are made in accordance with rules designed to minimise fraud. This can include partial payments to previously used deposit types, where applicable.

6.3 No withdrawal will be processed until we have satisfactorily completed the verification process, as per section 4 of these terms.

6.4 Where deposits and withdrawals exceed agreed limits, and in accordance with regulatory and statutory Anti-Money Laundering guidelines, it may be necessary to carry out further customer verification to meet our Licence obligations.

6.5 Provided payments have been confirmed and You have successfully completed our verification processes funds can be withdrawn from Your account at any time. When moving between the products on our websites please be aware that You are accepting any specific rules and terms relating to the betting or gaming product You are using.

6.6 If required, it will remain Your responsibility to report any winnings and losses to Your local law or tax or other authorities. We will not be liable to these authorities for any of Your personal taxes.

6.7 Deposits made by bank transfer, debit or credit cards will not be charged by us, although Your payment provider may make a charge. However, You should be aware that some credit card companies regard betting transactions as "cash" and may attach a fixed and/or interest charge from the date of payment. Withdrawals to UK debit cards, credit cards and via bank transfer to UK bank accounts will also not be charged.

6.8 Bank charges will apply to the transfer of deposits and withdrawals to international bank accounts. Payment of these charges will be Your responsibility and may vary according to the amount of money transferred.

6.9 If the level of deposits and withdrawals does not correspond to a sufficient volume of play, we may decide to pass on associated charges to You. You are responsible for paying any associated charges to us, either on demand or where there are sufficient funds in Your account by debiting these charges from Your account.

6.10 If Your gameplay leads us to believe that You have been abusing exchange rate fluctuations, we may decide to charge commission on such transactions. Our currency exchange rates will reflect the daily rates published in the Financial Times.

6.11 We reserve the right to suspend and close any account which is not being used for the purpose of play on our products. The reasons for this include but are not limited to exchange rate abuse and deposits without corresponding play, as specified in 6.9 and 6.10.

6.12 You may only bet up to the amount deposited in Your account.

6.13 Funds held in Your account will not entitle You to interest which we are permitted to retain. We do not hold Your funds separately from our corporate funds and they are not subject to any specific trust arrangement. Client funds are held directly by Gala Interactive (Gibraltar) Ltd which is licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commissioner.

7. FREEZING AND CLOSING AN ACCOUNT

7.1 There may be circumstances where we are required to freeze the monies in Your account which will prevent You from using the products on the website, and at the same time supply relevant customer details to the applicable authority, regulator, external party etc. These actions will be taken where we have reason to believe that Your account may be used for, including but not limited to, the following activities (see also section 3.2):

  • Fraud or attempt to defraud;
  • Money laundering, including where this is linked to terrorist funding;;
  • Jeopardising the integrity of the sports or events on which we offer betting markets;
  • Involvement in collusion, match rigging or cheating of any kind;
  • We have reason to believe You are under 18 years old;
  • You are in a jurisdiction (or citizen of a jurisdiction) that makes the provision of our products or services to You or Your use of them illegal;
  • You are trying to use our products or services from any other territory where we do not accept custom;
  • Bonus or promotional abuse.

If our investigations are ongoing and unresolved issues still remain, we will continue to freeze Your Account or we may take the decision to close it.

7.2 We have the right to close Your account at any time for any reason.

7.3 You can close Your account at any time, so long as monies are not owed to us. If You want to close Your account You should inform us either in writing, via e-mail, fax or letter, using the details found in our Contact Us section. Should You wish to resume online gaming with us, You will be required to reactivate the existing account, as You cannot open a new account.

7.4 Once we receive confirmation that You wish to close Your account, if requested, You shall be sent the value of the balance currently in Your account by a method of payment determined by us. If at the time of requesting account closure there are still outstanding bets, where the result is not yet known, then if the bet/s subsequently wins the corresponding sums shall be sent, upon request, once the event has been settled.

7.5 You agree not to make any chargebacks, reversals or cancel any deposits into Your account. However, if these events take place You agree to refund and compensate us for such unpaid deposits, including any expenses incurred by us in the process of collecting Your deposit. It is agreed by You that charging back any valid deposited funds will be considered a breach of this Agreement and permit us to close Your account and terminate our relationship.

8. DORMANT ACCOUNTS

8.1 For standard (deposit/debit) accounts, if Your account has not been used to place a bet for 400 days Your account will be deemed dormant and subject to Dormancy Fees.

8.2 When an account becomes dormant, we will charge a Dormancy Fee of 5% of the account balance on the day the account is considered dormant, or an amount of £2 (or currency equivalent), whichever is greater. The Dormancy Fee will be charged on the day the account is considered dormant, and the first day of each calendar month thereafter.

8.3 The Dormancy Fee will continue to be deducted until either the account balance has been reduced to zero, or Your account is reactivated by You placing a bet.

8.4 We will endeavour to make every effort to contact You, using the most recent details that we have been provided by You, with regards to Your account balance before Your account becomes dormant.

8.5 If Dormancy Fees have been charged to Your account, You may, in certain circumstances, be able to reclaim these by contacting our Customer Service team.

8.6 When activity resumes on an account which has been inactive for a period we may perform additional security checks to ensure access is legitimate and to safeguard the integrity of Your account. This may result in a request for additional information and/or the temporary suspension of Your account while the checks are carried out, especially if any of Your personal details, payment details or contact information have become out-of-date.

9. SECURITY

9.1 We use secure technology to protect the information You submit to the website. We are endorsed by BT Trustwise and Verisign. Read our full Privacy Policy.

10. PROMOTIONAL OFFERS

10.1 From time to time we offer new and/or existing customers various promotional offers.

10.2 The terms of these prmotional offers will be clearly stated for each individual promotion. It is Your responsibility to ensure that these terms are fulfilled in order to qualify for the respective bonus, credit or prize and also to facilitate any subsequent withdrawal. These promotional terms are to be read in conjunction with these terms.

10.3 If there is any ambiguity between these Terms and the promotion specific Terms, then these terms will prevail.

10.4 Promotional offers are restricted to one per customer, unless otherwise stated in the terms.

11. PLACING YOUR BETS

11.1 Your ability to place a bet is limited by the amount of money available in Your account. At the time Your bet is placed and accepted, the corresponding stake value is deducted from Your available account balance.

11.2 When betting online You must check that the bet instructions are correct before submitting for confirmation. However, with any submission we reserve the right to:

  • refuse a bet;
  • accept only part of a bet; or
  • propose a different stake size or price for the selected bet.

11.3 When placing and accepting a bet via the telephone You must:

  • confirm the bet details are correct;
    • it is important that any inaccuracies are highlighted at this stage, as the bet will not be changed once the telephonist has verbally confirmed the details at the end of the call;
  • prior to terminating the call, You should ensure the telephonist has confirmed that the bet has been accepted and the funds are available;
    • if the call is terminated prior to verbal confirmation then it is Your responsibility to call back and restate the bet details. If this follow up call is not received then the bet will remain as quoted by You prior to the call termination, providing there are sufficient funds available and subject to Your instructions being acceptable to us;
11.4 We recommend that You retain a copy of any transaction records, merchant policies and/or our terms. If at any time there is disagreement regarding the bet details then we will refer to our records of the transaction and base our subsequent decision on this information.

12. VALID BETS AND WAGERS

12.1 Subject to the exceptions below, a bet or wager is only considered valid following the generation of a transaction identification number (TIN), and the deduction of the relevant stake:
  • with Tote Pool betting a TIN is generated when the bet is submitted to the Tote Pool but acceptance is only confirmed once the bet status has changed from "pending" to "running" in Your List of Bets. However if a Tote Pool bet has been placed via our telebetting service, then acceptance is at the point that the operator has verbally confirmed the bet details and then placed the bet in the Tote Pool. Any Tote Pool bet that has not been officially transmitted into the Tote Pool, during this process, will be deemed void.
12.2 By accepting our terms and Privacy Policy You are acknowledge that the following conditions comprise part of our bet acceptance terms:
  • bet placement is not prohibited by any term of Your employment contract or any Sport's Governing Body rule which applies to You; and
  • You are not aware of any circumstances which would make the placing of the bet a breach of a betting rule being applied by a sport's governing body.
If any bet placed by You is found to be false and in contravention of this term, we will have the right to withhold any and all winnings, and Your stake will be forfeited win or lose. Your data will also be passed to the relevant sports' governing body, regulator and/or to the Gambling Commission as required by our licence conditions.

13. BREACH OF TERMS

13.1 We may decide to refuse a bet or any part of the bet offered to us, void any accepted bets and withhold settlement, if we believe You are in breach of any of the terms of our Agreement including but not limited to where we are of the belief that:

 

  • You are under 18 years of age;
  • You are involved in fraud, money laundering, collusion, match rigging or cheating of any kind;
  • You are trying to use our products or services from a restricted territory;
  • You are placing bets or wagers that are in contravention of the laws in Your country or place of residence; and/or
  • The placing of a bet may put at risk the integrity of the relevant sport's governing body.

13.2 In addition, any such breach will be regarded as a material breach and entitle us to terminate our Agreement with You immediately. As a result of Your actions we may use monies in Your account to settle any liabilities we may incur.

14. ERRORS OR OMISSIONS

14.1 Gambling is a dynamic, fast moving activity which can lead to the occasional mistake being made. For examples of some "obvious errors", see below:

  • A bet is accepted at a price or market condition which is significantly different from those available in the market at the time the bet was placed;
  • In the context of normal betting business, and the probability of the event occurring, a bet is accepted at a price which is obviously incorrect;
  • Where winnings are so obviously incorrect or materially different to those available in the market that this is a clear error or omission e.g. Full House Win = £2,500 and One Line Win = £6,000.
  • Bets have continued to be accepted on a market which should have been suspended, or the market has already closed, which are sometimes referred to as "late bets"; and/or
  • Odds have been misquoted as a result of market information being set up incorrectly or due to computer malfunction.

14.2 We will always aim to ensure accuracy but cannot accept responsibility for any obvious errors or omissions in relation to the announcing, publishing or marking of prices, the late closing of markets, place terms, handicaps and/or runners. Where these circumstances have arisen:

  • We will not pay winnings any higher than those prices available in the general market;
  • We will either settle the bet at the correct price or on terms available with us
    At the time the bet was struck;
  • If You are able to confirm the best price or terms available at the following bookmakers – Ladbrokes, William Hill, Totesport or Betfred - we may decide to settle the bet in accordance with these terms, if supporting information can be supplied.

If such circumstances arise we can either deduct any winnings paid out to You from Your account or if no such funds are available You shall reimburse this amount to us on demand.

14.3 If any sum is incorrectly credited to Your account or incorrect stakes are deducted You are obliged to notify us. We are permitted to reverse such credits and/or recover such sums from You, with interest, if withdrawn. If You use the sums improperly credited to place bets, or where stakes have not been deducted, we can void all such bets and reverse any winnings. If necessary, we are permitted to off-set any subsequent amounts You deposit or win with us to make good this liability. If necessary, we are permitted to off-set any subsequent amounts You deposit or win with us to make good this liability.

15. ODDS COMPARISON SITES

15.1 When using odds comparison sites, You are responsible for ensuring that the bet details submitted for acceptance are as actually intended by You, as the bettor.

15.2 Where a bet is accepted, from such a site, as a result of an incorrect link or incorrectly displayed price, the bet will be settled in accordance with the event for which it was actually accepted (as identified in Your List Of Bets). This is unless it has been cancelled, by mutual consent, prior to the start of the event.

16. COMPLAINTS AND DISPUTES

16.1 In this section any "complaint " which refers to the general conduct of the licensed activities, other than the settlement of the transaction itself, will remain categorised as a complaint through the internal complaints procedure. Ultimately it will be the Customer Management Director's response, where escalated, which represents the final stage of this procedure.

Where the "complaint" refers to the settlement of a betting transaction, it will become a dispute where:

  • It is not resolved at the first stage of the complaints procedure and is escalated to the Customer Management Director;
  • Following the response from the Customer Management Director, the complainant remains dissatisfied and subsequently refers the matter to the applicable external body for adjudication.

16.2 During this process all telephone and e-mail communications with You and any other person may be recorded. If the contents of these communications are disputed, then we will consult these records and these will be key in our decision making process, unless additional evidence is presented.

16.3 During the resolution process You must agree not to reveal the existence or detail of any complaints or disputes to any third party, which could include discussions in chat rooms or equivalent forums. If confidentiality is broken, then so are the terms applying to this process and as a result the resolution process will be put on hold. In these circumstances we will also have the ability to freeze and potentially close Your account.

16.4 Complaints Procedure

The complaints procedure is as follows:

  • You should initially contact Customer Services
    (Link to Help Page) and an advisor will investigate the enquiry and respond to it. The advisor will log the call/message and make notes on their response;
  • Should Your enquiry not be resolved at this stage, the matter should be referred by You, in writing, to Your nominated Customer Services representative;
    . At this point it will be recorded as a complaint;
  • The nominated Customer Services representative will review Your complaint and communicate their decision to You. If You remain dissatisfied You may escalate the matter to the Customer Management Director, at which time it will be recorded as a dispute if it relates to a betting transaction.

16.5 Complaints and Disputes Resolution Policy
The complaints and disputes resolution policy is as follows:

  • upon receipt of an escalated complaint, the Customer Management Director will obtain a report from the nominated Customer Services representative, carry out any further necessary investigation and respond to You;
  • the Customer Management Director's response represents the final stage of the internal complaints and disputes procedure;
  • However, if You are still dissatisfied, You may escalate the matter externally as follows:
  • If it's a sportsbook issue, relating to the settlement of a betting transaction, You may refer the matter to the Independent Betting Adjudication Service (IBAS);
  • If it relates to any other product or service, You may refer it to the Gibraltar Gambling Commissioner.

16.6 Following on from section 16.5, this section now provides a more detailed description, by product, of the independent adjudicator and regulatory bodies that take responsibility for escalated complaints and disputes.

  • Sportsbook or Lotto - The Independent Betting Adjudication Service (IBAS) acts as an impartial adjudicator on disputes that arise between betting / gambling operators and their customers, after they have been through the operator's own internal dispute procedures and if deadlock exists;
  • The IBAS panel of betting experts apply their specialist knowledge to the facts and will adjudicate by reference to these terms but do not rule on complex legal issues. As well as offering effective dispute resolution procedures, IBAS also check that we have complied with the standards set by the Gambling Commission and with the IBAS terms and conditions of registration. IBAS can be contacted at www.ibas-uk.com or via telephone on +44 (0)207 347 5883 or via post at IBAS, PO Box 62639, London EC3P 3AS;
  • You may refer a dispute to IBAS at any time following the conclusion of our review of the dispute, so long as this is within six months of the date when the dispute arose.

  • All other products  - the Gibraltar Gambling Commissioner has a documented complaints procedure, overseen by the Gambling Commissioner, which requires the complainant to complete a Complaint Resolution Request Form (
    see link to GRA). However the Commissioner stresses that other than in exceptional circumstances, all complaints should first be directed towards ourselves to deal with.


17. FRAUD

17.1 We will take the strongest criminal and contractual measures against You if You are found to be involved in fraud. If You are alleged or suspected of fraud we will deny payment to You and notify the appropriate authorities, for example SOCA.

17.2 You will be liable to pay us, on demand, all costs, charges or losses experienced by us, as a result of any fraudulent activity by You. This will include any direct, indirect or consequential losses, any loss of profit and loss of reputation, arising directly or indirectly from Your fraud, dishonesty or criminal act.

18. COLLUSION

18.1. Collusion occurs when two or more customers attempt to gain an unfair advantage, over other customers, by sharing knowledge of games or other information.

18.2 You may be permanently banned from using our products and services, and Your account may be terminated immediately if You attempt to collude, or actually collude with any other customer.

18.3 Where possible, registered complaints will be investigated against customers suspected of collusion. If we are made aware of suspected collusive behaviour, during play, we may at our sole discretion decide to terminate suspected customers' access to the service and/or block their accounts. However under no circumstances will we be liable for any loss experienced by You as a result of the collusive or unlawful activity of any person using the service or software.

18.4 For the avoidance of doubt, collusion includes both hard or direct collusion and soft collusion, i.e. where a player acts differently against different opponents within the same game because of external influence.

19. UNFAIR ADVANTAGE PROGRAMS

19.1 You are not allowed to use any application, program or software, or any other advantage by external factors, to automatically play, including without limitation a robot, when using any of our products. Any such use will constitute a breach of these terms and without prejudice to any other right available to us we will:

  • Block Your access to the service and/or the network;
  • Terminate Your account and seize all the monies held in the account;

19.2 The software employed to both access and use the service contains certain features designed to detect the use of any application, program or software enabling automatic play on our websites. Use of such "bot" software programs goes against our terms as we regard it as putting other players at a disadvantage.

20. SELF-EXCLUSION

20.1 We recognise that although for most gambling is fun, for others it can become a problem. As a result we provide a self-exclusion facility for those wanting to control their gambling. If You follow our link to our Responsible Gambling page You can review the assistance available and understand just how seriously we take this issue and find information on how to request this facility.

20.2 Self-exclusion is a formal process whereby You request us to prevent You from being able to access Your account for a period of 12 months.

20.3 We will action Your request to self-exclude Your account within approximately 48 hours of receipt of Your completed form and confirm this to You by email.

20.4 All Gala Coral Group accounts (defined as galacasino.com, galabingo.com and Coral online, Connect (Multi Channel & In Shop) and Telebet accounts) belonging to you will be closed for the stated period (where located).  Any remaining balances will be returned to You by a method determined by us (conditional upon complete account verification where appropriate).

20.5 We reserve the right to contact You should any further information be required.

20.6 We accept no responsibility or liability if You fail to provide, or provide inaccurate or incomplete information which prevents us in our sole determination from applying Your self-exclusion to accounts

20.7 We may refuse to apply Your self-exclusion to any Gala Coral Group account if there is any doubt at our sole discretion whether the account belongs to You

20.8 Any returns from ‘running bets’ placed online with an account will be forwarded on request.

20.9 You cannot revoke, rescind or withdraw this self-exclusion agreement prior to the stated expiry date. New Gala Coral Group accounts of any kind may not be opened.

20.10 During Your self-exclusion period, we will take reasonable steps to ensure that You will no longer receive marketing materials. We will also employ reasonable automated checks to endeavour to ensure that You can no longer transact with Gala Coral Group accounts.

20.11 During Your period of self-exclusion, You have an equal undertaking not to seek to circumvent the self-exclusion agreement by entering or continuing (or asking a 3rd party on Your behalf) to participate in gambling and betting services via Gala Coral’s online operations, the telebetting service, or landbased operations

20.12 During Your self-exclusion period, in the event (or in circumstances that are beyond Gala Coral’s reasonable control) :

  1. You inadvertently receive marketing material and You continue gambling as a result; and/or
  2. You circumvent Your self-exclusion agreement by (including but not limited to) (i) continuing to gamble; or (ii) by opening and operating new accounts; and/or (iii) automated checks and/or IT or software programmes fail to recognise any attempt by You to circumvent Your self-exclusion:

The Gala Coral Group shall have no responsibility or liability to You or any third party and is therefore under no obligation to return any deposits, winnings, or other funds in respect of such activity online.

20.13 Any accounts found to be in breach of a self-exclusion agreement will be closed as soon as they are discovered.

20.14 At the end of a self-exclusion period You can discuss Your options with a member of staff by telephoning the Customer Service team.

20.15 Accounts subject to self-exclusion will remain in this status unless You contact us by telephone to reactivate (no other method of contact is permitted for this purpose).

20.16 Once a reinstatement request has been received, we provide You with a further 24 hour ‘cooling off’ period which must be observed before account reactivation takes place.

20.17 Following this any accounts subject to Your self-exclusion request will be reactivated unless You contact us again within this period and request for Your self-exclusion to remain in place for a further 12 month period.

20.18 If a Coral online account is subject to the agreement, any accounts subject to Your self-exclusion may not be reactivated until any existing Coral shop self-exclusion agreement has terminated or the reinstatement process has been completed.

20.19 If you visit any Coral shop and attempt to use a self-excluded Coral Connect or Coral online account, you will be requested to leave the premises. If you refuse to co-operate and/or become a trespasser, you will be removed

20.20 As part of this process we also recommend that You self-exclude from other Operators at Your earliest opportunity. Please also refer to our Responsible Gambling page where You will find additional information and a support contact number for the National Gambling Helpline should You wish to use the free counselling service they provide.


Time Out Period

20.21 In addition to self-exclusion, we offer a “time out” period. You can request a time out for any time period from 24 hours up to 6 months. During this period all Gala Coral Group online accounts that You hold (where located, defined as galacasino.com, galabingo.com, Coral online, Connect (Multi Channel & In Shop) and Coral Telebet accounts) will be temporarily closed. The facility will be automatically removed upon the expiry of the period, or can be removed at any point upon request. While the time out is in place, we will endeavour not send You any marketing material.

20.22 We accept no responsibility or liability if You fail to provide, or provide inaccurate or incomplete information which prevents us in our sole determination from applying Your time out period to accounts

20.23 We may refuse to apply Your time out to any Gala Coral Group account if there is any doubt at our sole discretion whether the account belongs to You

21. IT FAILURE

21.1 If the software or hardware serving the websites experiences unexpected system flaws, faults or errors we will make reasonable endeavours to resolve the problem within an acceptable time-frame.

21.2 If Your play has been interrupted for some reason, please refer to the following product specific policies: Bingo Interrupted Gaming Policy, , Casino and Games (Interrupted Gaming ) Policy.

21.3 We shall not be liable to You if:


  • Account settlement (or other elements of the services) issues arise as a result of systems' errors, communications' errors, bugs or viruses; orr
  • Damage to Your computer equipment or software results in a loss of data by You;

We also reserve the right to void all affected games and take necessary action to correct such errors. However we are not required to provide any back up network and/or systems or similar services.

21.4 You agree that we shall not be responsible for any loss, including loss of winnings, resulting from the websites, or products, failure to operate correctly because of, but not limited to the following:

  • Any delay or interruption in operation or transmission;
  • System failures, software error bugs, viruses or other faults (including errors or omissions in content);
  • Any loss or corruption of data or communication or lines failure;
  • Any person's misuse of the websites (including content of such websites); or
  • Any other factors beyond our control.

22. ALTERATION OF THE WEBSITE

22.1 To ensure the continued provision of the websites, and dependent on our good judgement, we may at any time decide to carry out software maintenance or modify any product delivered via the websites.

22.2 As a result of maintenance requirements and/or a change to any of the products offered on it, we may restrict, from time to time, Your access to the websites (in whole or in part). We will try, although we cannot guarantee, to undertake these modifications or maintenance requirements during times which minimise the impact upon our players.

23. THIRD PARTY SOFTWARE

23.1 To enable the use of certain third party products on our websites, download casino and download poker, the required software will need to be made available to You. We will licence, or sub-licence, this software to You depending on whether or not it is owned by a third party.

23.2 By using our websites, download casino and download poker, You agree that You have accepted the terms of our third party's END-USER LICENSE AGREEMENT in addition to these terms. However if there is any inconsistency between these terms and any third party's END-USER LICENSE AGREEMENT, these terms will prevail.

24. EVENTS OUTSIDE OUR CONTROL

24.1 If events occur which are outside our reasonable control then we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms. If any such events should arise our obligations will be suspended for the duration of the applicable event. The time for performing these obligations will then be extended by a period equivalent to the duration of such event. We will use our reasonable endeavours to resume normal operations despite the occurrence of any such event.

25. WARRANTIES

25.1 You acknowledge and agree that Your access to and use of the products offered via the websites, and use of the telebetting service, is at Your sole option, discretion and risk.

25.2 You further acknowledge that Your access to and use of the websites and products is permitted solely in strict accordance with these terms and that any winnings will only be paid if won in accordance with our terms. We will not be liable to You for any attempts to use the telebetting service or the websites using methods not intended by us or if You are otherwise in breach of these terms.

25.3 We will try to operate the telebetting service and websites using reasonable skill and care and substantially as described in these terms. You acknowledge and accept that the products and services and the corresponding websites upon which they are available are provided "as is". No warranties or representations are therefore applicable to any subsequent faults and failings.

25.4 Any representation, warranty, condition or guarantee whether express or implied (including without limitation any implied warranty of satisfactory quality, fitness for purpose, completeness or accuracy, uninterrupted provision, or non-infringement or warranty that the websites and products and/or services available will be timely, secure or error free or that the websites or applicable servers are free of viruses, bugs or other malicious programs or that their use will meet Your requirements) are hereby excluded to the fullest extent permitted by law.

26. LIABILITY

26.1 Other than our obligation to pay You winnings which have been genuinely won in accordance with our terms and subject always to our rules, our maximum liability to You arising out of or in connection with Your access to and use of the websites and the products and/or these terms whether for breach of contract, or tort (including negligence) or otherwise will be limited:

  • In respect of a single transaction in relation to which the liability in question has arisen, to the amount of bets or stakes placed by You from Your account in respect of such transaction;
  • In relation to any product in any period to the greater of:
  • The amount of bets or stakes placed by You from Your account in relation to such product during such six month period; or
  • Ten thousand pounds sterling (£10,000).

26.2 Under no circumstances will we be liable to You in contract, tort (including negligence), breach of statutory duty or otherwise under or in connection with these terms, Your use of, or inability to use, the websites or the products or services, any of our chat rooms or any software, materials or other information on our websites, or any goods, materials or services available from there, for:

  • Any injury, loss, claim (other than pursuant to term 27.1), loss of profits, opportunity or revenue, loss of business or agreements, loss of goodwill, loss of use or corruption of software, loss or corruption of data or loss of anticipated savings;
  • Loss or damage to property, or injury;
  • General damages or any direct, indirect, special, incidental, consequential, exemplary or punitive damages of any kind.

The above conditions are applicable even if such losses are foreseeable or if we have been notified by You of the possibility of such losses arising.

26.3 You specifically acknowledge, agree and accept that we are not liable to You for the following:

  • Any defamatory, offensive or illegal conduct of any customer or third party;
  • Any loss, including any loss of winnings, arising from the use, abuse or misuse of Your account or any of our products and services and the corresponding websites, whether by You or a third party;
  • Any loss, including loss of winnings, incurred in the sending of information to our websites by You or by a third party;
  • IT failures which are caused by the hardware or software equipment which You or other players are using to access the website;
  • Acts or omissions by Your internet service provider or other third party with whom You have contracted to gain access to the websites or the internet generally;
  • Any technical failures, system breakdowns, defects, delays, interruptions, manipulated or improper data transmission, loss or corruption of data, communications' lines failure, distributed denial of service attacks, or bugs or viruses or any other adverse technological consequence to service;
  • The accuracy, completeness or currency of any information services provided including without limitation, prices, runners, times, results or general statistics or any live scores, statistics and intermediate results shown on our websites;
  • Any failure on our part to observe any self-exclusion policies that we may reasonably have in place from time to time and any failure on our part to interact with You where we may have concerns about Your activities;
  • Any link contained, or the websites or content contained, on any internet sites linked to and from the websites.

26.4 Nothing in these terms shall operate so as to exclude or restrict our liability for death or personal injury caused by our negligence, or for fraud.

27. INTELLECTUAL PROPERTY

27.1 You acknowledge and agree that the following intellectual property rights which include but are not limited to Intellectual Property on our websites, in our e-mails and in any other correspondence,  shall at all times remain vested in us or our licensors:

  • Any trademarks, logos and trade names;
  • Domain names, database rights and all related software, including content published or used on it.

27.2 All website material, including design, text, graphics, music, sound, photographs, video, including their selection and arrangement, software compilations, underlying source code and software are the copyright of a member of the Gala Coral Group, or its applicable licensors.
27.3 You are granted a non-exclusive, non-transferable, revocable, personal licence to such intellectual property rights for the sole purpose of displaying this website on Your personal computer and for transacting with it in strict accordance with these terms. Any other use of such material and content ("Material") is strictly prohibited. In particular You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, tamper with or create derivative works of such material.

27.4 If any of the website material is downloadable or can be printed, then such material can only be downloaded to a single personal computer and hard copies may only be printed for Your own personal and non-commercial use. No right, title or interest in any downloaded materials or software is transferred to You by downloading.

27.5 You may not transfer, copy, reproduce, distribute, exploit or make any other use of this website material other than to display on Your computer screen or to view the content on a print out. Our website must not be linked to any other website without our permission.

27.6 In order to use some of our products and services You may need to download software. Applicable third party terms are detailed in term 24 (Third Party Software).

27.7 The licence granted to You to use any software or products on or available from our websites, whether obtained electronically or by other means, shall automatically terminate if You attempt to or reverse engineer, counterfeit, mutilate, forge, alter or otherwise tamper with the same in any way, or You are otherwise in breach of these terms.

27.8 In addition, any use by You or a third party of the websites or products will be considered void if such use is illegal, mechanically or electronically reproduced, if not obtained through legitimate channels or if such use contain printing, production, typographical, mechanical, electronic or any other errors.

27.9 We will not be liable to You for any losses nor be liable to pay You any winnings if we have reasonable cause to believe that You have engaged in any activity prohibited by this term 28.

28. GOVERNING LAW AND JURISDICTION

28.1 This Agreement and all other additional terms are governed by the laws of England and Wales.
28.2 The courts of England and Wales shall have the non-exclusive jurisdiction to settle any disputes relating to these terms. All other disputes should be dealt with by our Complaints and Disputes procedure.

29. WAIVER

29.1 If we do not enforce the carrying out of any of Your obligations or if we do not apply any of our permitted rights or remedies we shall not be prevented from enforcing such rights or remedies or requiring You to fulfil Your obligations moving forward.

30. SEVERABILITY

30.1 If any of these terms are deemed unlawful, void or for any reason unenforceable then they shall be severable from the rest of these terms. Any term/s which is deemed severable shall not affect the validity and enforceability of the remaining terms.

31. ADDITIONAL TERMS

31.1 These terms, and all the associated documents referred to in these terms, comprise the entire agreement between us and supersede all prior communications and understandings relating to the subject matter of our relationship.
31.2 A verbal or written declaration by any employee or agent of the Gala Coral Group of companies should not be regarded as a variation of these terms or an authorised statement relating to product or service quality. We shall have no liability to You for any unauthorised statement except where fraud or fraudulent misrepresentation can be demonstrated.
31.3 No person other than members of the Gala Coral Group of companies shall have the right to enforce these terms or bring an action under the Contracts (Rights of Third Parties) Act 1999.
31.4 Inbound SMS messages cost 'standard network rate', which is usually 10-12p dependent on the network.

Casino and Games Specific Rules

Applicability of these Rules

The following specific terms and conditions (our "Games Rules") govern Your use of all our interactive games (including our virtual sports) and in-house casino products and services. They form part of Gala Coral's General Terms & Conditions, which apply to all the products and services we offer and which You are required to accept upon registering for any of the online or interactive products or services offered by the Gala Coral Group. To the extent there is any inconsistency between the General Terms and Conditions and any of these Games Rules, the General Terms and Conditions shall prevail.

Throughout these Games Rules, any reference to "the Company", "we", or "us" refers to the Gala Coral Company noted in the General Terms and Conditions as providing the relevant products and services.

Further, any reference to ‘You' or ‘Your' refers to any person who opens an account with us and in effect signs up to and accepts these T's and C's.

1. Specific Casino and Games Rules

1.1 If You choose to participate in any betting opportunity, game, survey or contest and win, by accepting any contest prize or winnings from us, You consent to the use of Your name, screenname (where applicable), image, photographs, and general locations for advertising, promotional and news purposes without additional compensation, except where prohibited by law.

1.2 When playing at Common tables, the outcome of the Games is the same for all players at any given time. Games played at Private tables, instead, have an individual outcome.

1.3 The maximum win per draw is £20,000.

1.4 The maximum gross win in any day is £250,000 plus stake.

1.5 Due to our archiving policy any bet/game in an un-finished state will automatically obtain the status of having been ‘lost' after 3 months and all terms relating to a losing game will apply. All other normal rules and conditions still apply.

1.6 You shall have no cause of action and hereby waive any rights or claims against the software developer of our third party licensed products for any matter, cause or thing involving Your participation in the games or otherwise.

1.7 You agree that our third party licensed Casino and Games are for entertainment value only. You understand and acknowledge that no monetary bet is necessary or required to play. If You wish to play without betting money, You may do so in the "play for fun" area only.

1.8 Your interest in our third party licensed Casino and Games and the website is considered personal and not professional. Your participation in our third party licensed Casino and Games is solely for Your own personal entertainment and any other entrance, access, use or re-use is strictly prohibited.

2. Interrupted Gaming Policy

2.1 In the event of interrupted gaming (e.g. where Your internet connection is disconnected), our random number generator will continue to determine the result of Your bet on the relevant Game and will process the transaction as would have occurred had the interruption not occurred (e.g. had Your internet connection been live). You will be able to access details of the bet that was determined when Your play was interrupted by viewing your betting history.

For individual games rules please click here.

Bingo Specific Rules

Applicability of these Rules

The following specific terms and conditions (our "Bingo Rules") govern Your use of all our interactive bingo products and services. They form part of Gala Coral's General Terms & Conditions, which apply to all the products and services we offer and which You are required to accept upon registering for any of the online or interactive products or services offered by the Gala Coral Group. To the extent there is any inconsistency between the General Terms and Conditions and any of these Bingo Rules, the General Terms and Conditions shall prevail.

Throughout these Bingo Rules, any reference to "the Company", "we", or "us" refers to the Gala Coral Company noted in the General Terms and Conditions as providing the relevant products and services.

Further, any reference to ‘You' or ‘Your' refers to any person who opens an account with us and in effect signs up to and accepts these T's and C's.

1. Specific Bingo Rules

1.1 If You choose to participate in any betting opportunity, game, survey or contest and win, by accepting any contest prize or winnings from us, You consent to the use of your name, screenname (where applicable), image, photographs, and general locations for advertising, promotional and news purposes without additional compensation, except where prohibited by law.

By acceptance of his/her winnings, the customer acknowledges compliance with all the rules herein.

1.2 Save for any specific promotion, which will be subject to gross win limits set out in that promotion, the maximum gross win in any (consecutive) 24 hour period is £250,000 plus stake for the bingo side games.

1.3 Where all stage winners have been credited for any particular game as recorded in our database, we will not issue refunds for any losing ticket, regardless of whether or not the Customer was able to view the ticket and or game in question, excluding any promotional offers that may refund losing tickets.

1.4 Where You use nicknames or playernames, they should not be offensive, contain obscenities or promote other operators, websites or URLs. We reserve the right to change, or request a change to any nickname without further notice, in the event that it falls into any of these categories. Should you fail to comply with our request to change or amend your Nickname, then we reserve the right to suspend your account until such time as You comply and Your Nickname has been changed appropriately.

2. Interrupted Gaming Policy

2.1 We refer You to the Liability section of our General Terms and Conditions. In the event of a disconnection occurring either immediately prior to or at any stage of a game, our Bingo server will continue to auto-dab all purchased tickets, automatically crediting the respective stage winners accordingly. Auto-dabbing will thus only take place once the Bingo draw has started and when at least one ticket has been purchased.

3. The Chat Room

3.1Please read the following terms and conditions below regarding the Chat Room before You begin to use this function. If You do not agree to these terms and conditions, You may not use the Chat Room. Once You begin to use the Chat Room, all use thereof will be subject to these terms and conditions.

3.2 When using the Chat Room You should always take the following precautions:

  • Keep Your identity private.
  • Do not give out Your full name, address, telephone number, E-Mail address, or any other information (other than that specifically requested by the Chat Moderator), that could help someone discover Your actual identity.
  • any other information (other than that specifically requested by the Chat Moderator), that could help someone discover Your actual identity.

3.3 Do not reply to any messages that are hostile, rude or inappropriate. Instead, let us know about them by emailing us immediately.

3.4 We want You to get the most out of Your visit to the Chat Room and such, the following rules must be observed when using the Chat Room:

  •        You must not post or transmit through the site any defamatory, threatening, obscene, harmful or pornographic material or material which would violate or infringe in any way upon the rights of others (including intellectual property rights, rights of confidentiality, or rights of privacy) or cause distress or inconvenience or which do not comply with all relevant laws.
  •        You must not express opinions that are vulgar, crude, sexist, racist or otherwise offensive.
  •        You must always treat other users with respect.
  •        You shall not post or otherwise make available in the Chat Room, any material which You do not own without the express permission of the owner of the material.
  •       You may not copy, download, reproduce, republish, broadcast, transmit in any manner whatsoever, any material on the Website without permission from the Chat Moderator.

        We reserve the right to edit or delete any messages left on the Chat Room, including without limitation any message which contravenes the rules above.

You will only be entitled to receive chat game prizes if You have purchased a bingo ticket in the current draw on which the prize is on offer. Chat Game prizes will be credited to the eligible player's account within a maximum of 24 hours. Unless stated otherwise by the Chat Moderator, the chat game prize will be the equivalent to the amount staked by the player on the Bingo game but not in excess of £5, payable in bonus to the players bonus balance. Bonus funds received in respect of chatgames are subject to wagering requirements of 2 times for Bingo and 10 times for Minigames.

  1. Bonus funds are valid for 30 days after credit. The bonus will cease to be valid if it has not been used by the end of this period and any remaining bonus funds will be removed from your account.
  2. The bonus cannot be withdrawn on its own and is only valid for bingo ticket purchase.
  3. Please note that winnings from bonus funds will be held in the applicable bonus section of your account until the above wagering has been completed, at which point any winnings will be moved to your cash balance and can be played on any product or cashed out.
  4. Each bonus awarded is tracked individually, i.e. the bonus awarded, amount spent, amount remaining and the individual wager amount. If you have been awarded multiple bonuses for the same category, e.g. bingo, then staking will count towards the bonus that you have been awarded or accepted first.

By submitting information to the Chat Room, You grant us a non-exclusive worldwide royalty-free perpetual non-revocable licence to use, distribute, adapt, modify, display, reproduce and transmit such information in any and all media in any manner in whole or in part without any duty to account to You. You also grant us the right to grant licences to users of our Website to view and copy such information for personal use.

The Chat Room is provided for Your use. The views and opinions that may be expressed in the Chat Room do not reflect those of any Company or employee within the Gala Coral Group. You agree to indemnify, defend and hold harmless any Company within the Gala Coral Group from any and all losses, liabilities, claims, damages the Chat Room.

4. Free Bingo

4.1 FREE BINGO is a game or series of games of bingo played for cash prizes. Tickets for these series or games are free of charge. To take part in Free Bingo sessions You must be a registered customer of Gala Bingo with an active account. FREE BINGO will be played as and when scheduled by the club manager and may be withdrawn without notice. The amount of tickets available to each player may be limited at any time and without further notice by the club manager. The total prize fund will be pre-determined by the club manager and shall not vary with ticket sales.

Unfair Advantage Policy

We are committed to taking all reasonable measures and using our best endeavours to prevent anything that either diminishes the fun You have playing on the Website, or that gives another player an unfair advantage over You when You play against them.

Why do we forbid the use of certain types of online poker-related programs?

We want to protect our customers and the integrity of the system.

Certain companies offer to sell programs specifically created to extract player profiles based on their hand histories, and then sell them in the form of enormous player databases with the promise that anyone who purchases these programs can use this information to their advantage against other players—invisibly gathering information about You and then selling it to others to use when they play against You in online poker.

Certain other companies offer to sell programs ("bots") specifically created to play at a table in place of an actual (human) player, and conceal its use from the other players, and avoid detection by the online poker site.

These companies offer these programs by explicitly promising the prospective purchaser-user an unfair advantage over other online poker players not using that program.

Do we forbid/discourage all online-poker-related programs?

No, definitely not. Our website provides programs for playing online-poker and other Games. Our objective however, is in providing and promoting a level playing-field and the best possible user-experience for all of our Players.

How do you distinguish between Forbidden and Permitted categories of programs? Isn't it true that many of these programs are for training—i.e., improving poker skills?

Programs that give a player an advantage over others is not something we wish to forbid. Advantage is not the issue—deception is. And so is invasion of privacy and data theft.

To begin with, our basis for distinction is not whether a particular program gives the user an advantage over non-using players, nor is it based on the particular content.

To us, the key indicia that define the class of programs we seek to rid from use on the Site are: deception and breach of our customers' privacy.

Nevertheless, what our customers want will always remain the primary influence on what we do about this. So for instance, we have no doubt that anything that compromises the integrity of the game or that erodes our customers' confidence about whether they will be unfairly disadvantaged while playing on our site, must be eliminated. And it's there that we direct our efforts. But our customers will always have the last word about what it is they want to play and against whom. So if our customers want to play against Bots, then we will seriously consider this request. But again, the bottom line is that we will do whatever it takes to ensure that our customers are not deceived and that their privacy is not violated.

Instead, what we're talking about here are programs which: (i) advertise as a key feature that the buyer/user will gain an unfair advantage (quite often they even use the word "cheat") over the other players—in other words, they promise to help a player to cheat; or (ii) their use by the buyer/user is intended to remain concealed from the other players and from the "Operator" (i.e., the Online Poker Room); or (iii) steal legally protected material (e.g., hand histories and player identities) that violate International Copyright Laws as well as Privacy Laws.

Granted some of the companies who make programs that we deem "forbidden" (i.e., that satisfies the criteria above) claim that the purpose of their programs are not to assist a player to cheat at online poker but rather as a training aid (even though they might concede that an unscrupulous user could indeed use it for the purpose of cheating). Think for a moment about this claim. What other plausible reason is there to make and sell programs that promise to give one an unfair advantage, while at the same time remaining concealed from the other players and the online poker room, and that actually take the place of a player at the online table, but in such a way that it cannot be detected by anyone else. That aside, emphasizing one attribute to advertise their programs ("to cheat") but disavowing that attribute entirely in every other instance is dishonest, to say the least, and certainly does nothing to help the image of our industry.

So if these companies who make such claims were honest they would disable the functionality that allows it to be concealed—since doing so would not compromise its claimed value.

But is there any proof that these types of Programs actually give the user an unfair advantage?

We are aware that experienced professional poker players are divided on this question—no one knows for sure and in some cases it is a clearer case than others. What we do know is that the companies who offer these programs actually promise to give the user an unfair advantage, plus the program's operation is designed to be concealed from other players and from the online poker room.

Even if these programs gave their user absolutely no advantage whatever—fair or unfair—the fact that (at least some of them) invisibly collect our players' data without their knowledge or permission—or ours—is reason enough to forbid their use on or with the website.

Even if another player is using a program in the Forbidden Category, will it harm me?

It might. And indeed it often does; certainly the purpose of this type of program is just that—to give the buyer/user an unfair advantage over You—in a game played for money—and to then to conceal that fact from You. And in a game played for money, we say that's cheating.

Consider this example. One company's website makes these claims:
"Imagine knowing exactly how all of your opponents play before ever sitting at a poker table. Now use this knowledge to pick the easiest and most profitable tables to play at online. **** makes this a reality by giving you exclusive access to the largest database of player statistics and profiles in existence.

By subscribing to ****, you gain access to our massive database of player statistics - currently tracking approximately 673920 players. With the click of a mouse you can instantly view detailed statistics on almost all of your online poker opponents. Armed with knowledge of an opponent's past and current tendencies, you can predict his future behaviour."

If these claims are true and a player at Your table was using this program, would it place You at an unfair disadvantage? Consider also that the company that sells this program—the core of which is a massive database of hand histories of as many online players it can get—actually offers its customers the option to conceal their own name on this database, from other users of this program. Is there not a risk that this becomes a process by which players become pressured into buying the programs at least in part, to ensure that their data is not available to other purchasers ? A privileged club who are not at risk of suffering the disadvantage as someone would be who has not bought that program? We think there is this risk and that it is not in the interests of poker players.

And finally, even if You are not playing at the same table as a user of one of these programs, the company who sells it is still busy covertly gathering data about You—without our permission or yours—for one purpose only: so that anyone who buys the program can have an unfair advantage over You if and when You play against them.

What counter-measures are we taking to prevent this?

Our efforts can be divided into three separate categories: (i) identification & detection; (ii) warning/suspending offending users; and (iii) additional measures through enlarged customer choice.

Identification and detection counter-measures are in-place now and have been for some time. These efforts will improve—so that we're able to more precisely detect existing BOTS, but more importantly so that as new BOTS are created/released, we can also prevent those from eroding the experience when on the website.

Certain programs on the Websites on the poker system are blocked outright. These are: WinHoldem, PokerEdge, Poker Prophecy, and PokerBot Pro. Our decision to block the use of these programs was made only after our determination that they satisfy the criteria for placement in the Forbidden Category defined above. Unfortunately, we expect to add more programs to this list; at the same time though, if any of the currently listed programs are modified (e.g., a new release) so that the modified version no longer falls within our proscribed class, then our policy is to promptly unblock it (the modified version).

Once identified, a player using programs in this forbidden category, is notified. In that notice, we explain what we believe this player is doing and what steps we will take if he does not stop doing it immediately. In the most extreme cases, if after we send the notice, the player continues, we are prepared to suspend their account and confiscate the funds in that account—but never without prior notice of our intention to do so and never without first giving that player the opportunity to stop using the offending programs. We do not suspend/cancel/freeze a player account or confiscate any funds in that account, unless that player, having been first notified by us, continues to play on our site using the same offending software.

Do the efforts involve "data mining" or other intrusive means to access/read files on my computer as part of these efforts?

Yes—and indeed we want You to know that we do this but what particular data we're looking for and also why we need to. Perhaps the best way to explain this is by contract to the most well-known form of data mining—i.e., what Google, Yahoo, AOL, and others—gathering data about the user for (among other reasons) purely commercial purposes (i.e., to sell a user profile to online advertisers). Now consider what we do. The data we are looking for, we use for only one very limited and specific purpose: to query player's computers while they're playing at our tables, solely for the purpose of detecting use of the offending type of software we're talking about here. This type of monitoring remains one of the key counter-measures against the abuses caused by BOTs.

To find out more about our general policy with regard to data processing, please see our Privacy Policy.

General Promotional Terms
  1. By participating in promotions, participants agree to be bound by these and promotional specific Terms and Conditions which are in conjunction with galabingo.com normal full rules, Terms and Conditions.
     
  2. We may at our absolute discretion restrict who may enter into promotions for any reason.
     
  3. Employees of the promoter, any advertising agency or web company connected with the promoter or any such person's subsidiary or associated companies, agents or members of their families or households, are not eligible to participate in promotions. The promoter reserves the right to verify the eligibility of all participants.
     
  4. Any participant found to be operating multiple accounts in promotions will be in breach of these and general account terms and the promoter will determine at its sole discretion by whatever means it deems necessary to establish if different entries or accounts are connected to the same person.  Bonus offers are limited to one bonus per person, household and/or computer, and/or payment method unless otherwise stated.
     
  5. Participants, whether individually or acting in a group, will be found to be in breach of these and promotional specific terms if the promoter at its sole discretion has reason to believe that a promotion has been abused, manipulated, or that irregular, fraudulent, collusive or illegal activity has occurred.
     
  6. By participating in promotions, participants consent to the use of their name, screen-name, image, photographs, winning sums, given social media name and geographical location for advertising, promotional and news purposes without additional compensation, except where prohibited by law.
     
  7. Void bets will not contribute toward promotional offers and participants whose accounts become closed for any reason prior to the end of promotions will not be eligible to gain any promotional benefits. 
     
  8. In respect of promotions requiring no physical participant attendance, the promoter and any it's legal representatives, affiliates, subsidiaries, agencies and their respective officers, directors, employees and agents, shall be held harmless and be indemnified for any loss or disappointment suffered by any participant taking part in promotions.
     
  9. In respect of promotions requiring participant attendance (for example a holiday, trip, or venue entry), the promoter and any of its legal representatives, affiliates, subsidiaries, agencies and their respective officers, directors, employees and agents shall be held harmless and be indemnified for any damage, loss, injury or disappointment caused to or by any participant taking part in promotions or a winner when taking a prize. Nothing in these Terms and Conditions shall operate to exclude liability for death or personal injury resulting from the promoter's negligence.
     
  10. In the event of any breach of these or promotional specific terms and conditions or a participant being ineligible to participate in a promotion, the promoter reserves the right to take such action as it deems appropriate and in its absolute discretion, including but not limited to accounts closure, disqualification from the promotion, reclamation of bonuses or prizes granted, refusing all future promotions, withholding associated winnings and voiding associated stakes
     
  11. The decision of the promoter in all promotional matters is final and no correspondence will be entered into. The promoter reserves the right to withhold promotional benefits until resolution of any dispute.
     
  12. Events may occur that result in the promoter extending, refusing, reclaiming, cancelling, terminating, modifying or suspending a promotion, these terms and/or the awarding of prize(s) at any point and for any reason. These may be due to a third party's illegal activity, technical difficulties and/or any other reasons beyond the control of the promoter and accordingly the entrant agrees that the promoter shall have no liability as a result thereof.
     
  13. The promoter disclaims any liability for inaccurate information, whether caused by the website, users, equipment used in a promotion, or by human or technical errors related to the submission of entries.
     
  14. The promoter and its agents accept no responsibility for the failure of any third parties to fulfil their contractual obligations in relation to a promotion.
     
  15. By participating in promotions, participants agree to be bound by these and promotional specific Terms and Conditions which are in conjunction with galabingo.com normal full rules, Terms and Conditions.
     
  16. We may at our absolute discretion restrict who may enter into promotions for any reason.
     
  17. Employees of the promoter, any advertising agency or web company connected with the promoter or any such person's subsidiary or associated companies, agents or members of their families or households, are not eligible to participate in promotions. The promoter reserves the right to verify the eligibility of all participants.
     
  18. Any participant found to be operating multiple accounts in promotions will be in breach of these and general account terms and the promoter will determine at its sole discretion by whatever means it deems necessary to establish if different entries or accounts are connected to the same person.  Bonus offers are limited to one bonus per person, household and/or computer, and/or payment method unless otherwise stated.
     
  19. Participants, whether individually or acting in a group, will be found to be in breach of these and promotional specific terms if the promoter at its sole discretion has reason to believe that a promotion has been abused, manipulated, or that irregular, fraudulent, collusive or illegal activity has occurred.
     
  20. By participating in promotions, participants consent to the use of their name, screen-name, image, photographs, winning sums, given social media name and geographical location for advertising, promotional and news purposes without additional compensation, except where prohibited by law.