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Terms & Conditions

General Terms & Conditions

1. INTRODUCTION

1.1. These Terms and Conditions ("Terms") constitute the legal agreement ("Agreement") between You and members of the Gala Coral Group Limited ("Gala Coral Group") (please refer to section 2 ‘Parties') in respect of Your use of remote Gala Bingo products and services (collectively the "Service").

1.2. The Service includes:

  • The Gala Bingo website (www.galabingo.com) and any other remote product that we may offer from time to time, including (without limitation) any Gala Bingo mobile or tablet applications or websites and downloadable poker or casino clients (collectively the "Website").
1.3. These Terms apply equally irrespective of whether the Service is accessed via telephone, desktop browser, mobile browser, mobile, tablet device, or any other device.

1.4. By using the Service (including visiting any element of the Service, by entering any details into the Service or by opening an account to access the Service), You agree that:
  • You have understood and accepted these Terms and Privacy Policy;
  • You are bound by the content as specified in these Terms and Privacy Policy;
  • You are bound by the applicable rules relating to the games or products You are playing;
  • You have the mental capacity to take responsibility for Your own actions and can enter into this contract with us, which is enforceable by law;
  • You are responsible for complying with Your applicable local or national laws and will not access the Service from a country from which we have restricted access for commercial or legal reasons ("Restricted Countries");
    • The countries from which we accept business is indicated by the drop down list available on account opening forms and can be confirmed by contacting our Customer Services team. We may amend or alter the list of countries from which we accept business. We advise that You should check the list regularly to ensure that You do not access the Service from a Restricted Country.
  • There is a risk of losing money and You accept full responsibility for such losses.
  • You will only use the Service for lawful purposes and in a lawful manner, and will conform with all relevant laws and regulations regarding the Service and Your use of the Service.
  • You will not use the Service (including but not limited to when providing Your details or corresponding with our staff or other Customers) in any way which could be considered defamatory, abusive, obscene, unlawful, racist, sexist, discriminatory, or which could cause offence.

1.5. In addition, as part of these Terms, You agree to be bound by:
1.6. Please ensure that You read and understand these Terms prior to using the Service. We recommend that You print out the Terms and store them safely along with all Your confirmation e-mails, hand written correspondence, transaction data, product rules, and payment methods relevant to Your use of the Service.

1.7. These Terms will always take precedence and prevail in the event of any inconsistencies between the Terms and any other content or document referred to and/or which forms part of this Agreement.

1.8. These Terms make reference to specific betting and gaming terminology. If You are unsure about the meaning of any betting or gaming terminology You should contact Customer Services and should not place a bet or game on any event until You are confident that You fully understand the relevant betting or gaming terminology. We do not accept any responsibility, and are not liable to You, if You bet or game using the Service but are unsure of the meaning of any betting or gaming terminology.

1.9. The original Terms are written in English, and any interpretation of them will be based on the English version. The English version will always prevail in the event that the Terms or other related documents are translated into any other language.

1.10. The Terms may be changed for a number of reasons, including but not limited to customer service reasons, complying with applicable laws, regulations or regulatory guidance. Following Your initial acceptance, we will try and ensure that You are notified of any subsequent material updates to the Terms. However, from time to time we advise that You should check the Terms for any updates as Your continued use of the Service will be regarded as acceptance of the latest version of the Terms.

Where we intend to make significant changes we will notify You using an appropriate method of communication at our discretion which may involve:
  • post; and/or
  • email (to the email address You have currently supplied us with); and/or
  • a notice on the Website; and/or
  • an invitation to accept the new Terms (for example by checking a ‘tick box'); and/or
  • any other appropriate method.

1.11. If You do not accept any changes that have been made to the Terms You should stop using the Service. Any bets or wagers received, but not settled prior to the introduction of the updated Terms, will be subject to the version of the Terms applicable at the time Your bet or wager was received.

1.12. These Terms are effective from 1st November 2014 and shall supersede and replace all previous versions.

2. PARTIES

2.1. References in the Terms to "You", "Your", or "Customer" refers to any person who uses the Service.

2.2. References in the Terms to the "company", "we", "our", or "us" will relate to the Gala Coral Group and the relevant operating and licensed members of the Gala Coral Group in respect of Your use of the Service.

  • The Service is operated by Gala Interactive (Gibraltar) Limited (company number 106322). Gala Interactive (Gibraltar) Limited's address is 2nd Floor, Regal House, Queensway, Gibraltar GX11 1AA). Gala Interactive (Gibraltar) Limited is a subsidiary of Gala Coral Interactive (Gibraltar) Limited (company number 106169) and part of the Gala Coral Group.
  • Gala Interactive (Gibraltar) Limited is licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commissioner under the Gibraltar Gambling Act 2005 (RGL 059 – Casino, and RGL 060 – Fixed Odds Betting).
  • For Customers accessing the Service from Great Britain, the Service is licensed and regulated by the UK Gambling Commission.

2.3. For the purposes of these Terms (and unless otherwise specified), the Gala Coral Group shall include reference to the remote services offered by Coral, Gala Bingo, Gala Casino, and Gala Sweden and any land based services offered by these brands.

3. OPENING AN ACCOUNT

3.1. In order to place bets or play games using the Service, You will need to open an account.

3.2. As part of opening Your account You will be required to provide personal details such as Your name, date of birth, address, telephone number and e-mail address.

3.3. Customers are only permitted to have one account for use on the Service and these personal details supplied for this account will be confirmed through Verification Checks.

3.4. Any other accounts which we have reason to believe are opened or operated by You (in addition to any existing account whether the existing account is active, or frozen or closed for any reason), will be deemed a duplicate account ("Duplicate Account").

3.5. It is Your sole responsibility to ensure that the information supplied to us is at all times both accurate and current, and to advise us of any changes at the earliest opportunity. Failure to do so may cause Your account to be frozen, if any routine Verification Checks raise a difference that we have not been made aware of.

4. ACCOUNT VERIFICATION

4.1. By opening an account, You agree that we may perform verification checks ("Verification Checks").

4.2. As a condition of opening an account You confirm and we are entitled to verify that:

  • You are over 18 years of age and over the age at which the use of the Service is legal under the law or jurisdiction that applies to You;
    • You are reminded that it may be a criminal offence for You to participate in gambling if You are under 18 years of age ("Underage") or under the age at which gambling or gaming activities are legal under the law or jurisdiction that applies to You;
  • You have provided Your correct name and details;
  • You are resident at the address You have provided to us;
  • You are not party to a current self-exclusion agreement.
  • You do not hold an existing account;
  • Your use of the Service (or other services of the Gala Coral Group) has not previously been terminated for any reason;
  • You are the legitimate owner of the money which You have deposited into Your account.

4.3. As part of Verification Checks, we may make use of third party agencies to confirm Your age, identity, address and payment details. This process will involve checking the disclosed details against certain (public or private) databases. By entering into this process, You agree that we may use, record and disclose such personal information and this data may be recorded by us or them. For Your protection, any telephone calls with us may be recorded and monitored. Please see our Privacy Policy.

4.4. As part of Verification Checks, there may be requests for supporting ID or other documentation or information which You will be advised of at the time.

4.5. If the Verification Checks have not been completed satisfactorily within 72 hours of depositing funds or funds crediting Your account from any other source, we may:
  • freeze Your account; and/or
  • prevent You from placing any further bets until these Verification Checks are completed satisfactorily.

4.6. If, upon completion of Verification Checks, we are unable to verify Your details or You are unable and/or unwilling to provide proof of Your residential address, or other information required to complete verification, we will within a reasonable time:
  • Close Your account;
  • Return any residual balance, up to the value of Your initial deposits, at the time of the unsuccessful verification (please note that any excess winnings will not be credited).

4.7. If, upon completion of Verification Checks (or subsequently) You are ultimately proven to be Underage:
  • Your account will be closed;
  • Any winnings obtained while using the Service will be retained by us;
  • All funds deposited by You will be returned by a method determined by us. Any monies already withdrawn will be deducted from the amount returned.

4.8. While Verification Checks are being performed, restrictions may be put in place to prevent the withdrawal of funds from Your account and/or prevent (whether fully or partially) Your access to the Service until Verification Checks have been successfully completed or further action (as above) is taken. Please note that we may decide to carry out further Verification Checks (including requesting extra documents or information) to confirm, without limitation, Your identity, age and address or payment method details at any time. This is to satisfy our licence obligations, routine security checks and to safeguard the integrity of Your account.

5. USERNAME, PASSWORD & CUSTOMER INFORMATION

5.1. The username, password, account number or any other information used to access Your account ("Access Information") must be kept secure and personal.

5.2. We advise that You should be careful when choosing Access Information that may be known by family members, particularly children or anyone under 18. Any third party, including anyone under 18, must not be permitted to use Your account and cannot accept any winnings on Your behalf. Contact us to enquire about filtering software that will be compatible with the Service. See our Responsible Gambling page for more information.

5.3. We will not be liable if You deliberately or accidentally disclose Your Access Information to another person. Further if another person accesses Your account, then bets or wagers placed by another person, or any other account activity by another person, will be considered valid whether this was with or without Your permission. You should contact us in any circumstances where You believe Your account has been compromised.

5.4. If You think Your password may be known by someone else You can change it, at any time, by using the tools available on the Website or by contacting Customer Services;

5.5. Lost or forgotten passwords can be reset using the tools available on the Website, Your mobile device, or by contacting Customer Services at any time, upon successful verification of supplementary account details that You will be asked to supply.

5.6. You should contact Customer Services in the event of any other account access queries.

6. DEPOSITS & WITHDRAWALS

6.1. In order to place bets or play games using the Service, funds must be deposited to Your account. You are only permitted to bet up to the amount deposited in Your account.

6.2. Our Help section details the payment options, and any associated charges, currently offered when You make a deposit or withdrawal from an account.

6.3. Deposits will be held in Your account and You will be able to move seamlessly between the various elements of the Service. When moving between the products on the Service please be aware that You are accepting any specific rules and/or terms relating to the betting or gaming product You are using.

6.4. We reserve the right to alter the types of payment method that are accepted. We reserve the right in our absolute and sole discretion to refuse any type of payment for any reason, regardless of whether previous payments have been processed to or from a particular method, or if that payment method is usually accepted in respect of any Customer.

6.5. You must ensure that You use a payment method which belongs to You and is registered in Your name.

6.6. Where more than one payment method has been used we reserve the right to ensure that payouts are made in accordance with rules designed to minimise fraud. This can include partial payments to previously used deposit types, where applicable.

6.7. Deposits made by bank transfer, debit or credit cards will not be charged by us, although Your payment provider may make a charge. However, You should be aware that some credit card companies regard betting transactions as "cash" and may attach a fixed and/or interest charge from the date of payment. Withdrawals to UK debit cards, credit cards and via bank transfer to UK bank accounts will also not be charged.

6.8. Bank charges will apply to the transfer of deposits and withdrawals to international bank accounts. Payment of these charges will be Your responsibility and may vary according to the amount of money transferred.

6.9. Customer funds are held in a separate account from our corporate funds, and are not subject to any formal protection in the event of insolvency. Funds held in Your account will not entitle You to interest.

6.10. No withdrawal will be processed and funds cannot be withdrawn from Your account until:

  • Verification Checks have been satisfactorily completed;
  • payments have been confirmed; and
  • You have complied with any other withdrawal conditions, specific rules and promotional terms relating to Your use of the Service and/or affecting Your account (for example, any applicable bonus terms).

6.11. Funds may be deducted from withdrawals in compliance with and as required by any applicable regulation or law.

6.12. If the level of deposits and withdrawals does not correspond to a sufficient volume of play, we may decide to pass on associated charges to You. You are responsible for paying any associated charges to us, either on demand or where there are sufficient funds in Your account by debiting these charges from such funds in Your account.

6.13. If Your gameplay leads us to believe that You have been abusing exchange rate fluctuations, we may decide to charge commission on such transactions. Our currency exchange rates will reflect the daily rates published in the Financial Times.

6.14. We reserve the right to freeze and/or close any account which is not being used for the purpose of play on our products. The reasons for this include but are not limited to exchange rate abuse and deposits without corresponding play, as specified above.

6.15. If required, it will remain Your responsibility to report any winnings and losses to Your local law, regulatory, or tax authorities or any other relevant authorities. We will not be liable to such authorities for any payment of Your personal taxes. Please note that regulatory changes in respect of taxation in certain jurisdictions may have an impact on these Terms, and may include the deduction of any applicable levy from Your winnings or withdrawals.

7. PROHIBITED ACTS, BREACHES & ACCOUNT CLOSURE

Prohibited Acts

7.1. The following acts ("Prohibited Acts") are expressly prohibited in relation to Your use of the Service and will constitute a material breach of the Terms:

  • Use of the Service when Underage;
  • Fraud or attempt to defraud; (See ‘Fraud')
  • Money Laundering (including where this is linked to terrorist funding);
  • Involvement in collusion, match rigging, or cheating of any kind (including obtaining any unfair advantage); (See ‘Unfair Advantage')
  • Placing bets:
    • which may breach the governing rules of the relevant sport or event in question;
    • which may jeopardise the integrity of the sport or event in question;
    • on an event that has already occurred or there is a clear indication of the likely outcome;
    • on the basis of ‘inside information' known to the Customer which is not in the public domain;
  • Suspicious Betting Activity;
  • You are in a jurisdiction (or a citizen of a jurisdiction) that makes the provision of our Service to You or Your use of the Service illegal;
  • You are trying to use the Service from any other territory where we do not accept custom;
  • Any other criminal activity;
  • Bonus or promotional abuse;
  • Opening Duplicate Account(s).

7.2. Where we have reason to believe that You (or Your account) are connected to Prohibited Act(s), or otherwise we have reason to believe that:
  1. You are connected to Prohibited Acts elsewhere;
  2. You are in breach of the Terms of Your Agreement;
  3. You are or have been subject to any bankruptcy, insolvency, or criminal proceedings; or
  4. You have made any chargebacks, reversals, or cancel or deny any deposits into Your account,

We will have the right at our sole discretion in respect of any Gala Coral Group account held by You to:
  • Refuse a bet or any part of a bet offered to us;
  • Void any accepted bets and withhold settlement (there may be other instances where we may void a bet as detailed under the specific sport/event in our rules, or otherwise as instructed by the appropriate regulator or authority);
  • Temporarily freeze Your account(s) and prevent the use of the Service. Accounts may remain temporarily frozen if any internal or external investigations are ongoing;
  • Permanently close Your account(s) and terminate this Agreement;
  • Withhold all or part of Your account balances or stakes (which will be deemed as forfeited by You);
  • Recover any affected or applicable bonuses, winnings, pay-outs or deposits;
  • (In respect of 7.2 IV above), seek compensation for any unpaid deposits, including any expenses incurred by us the process of collecting a deposit.
  • Inform the applicable authorities, regulator, or external parties (including other gambling operators) and supply the relevant Customer information.

7.3. Any monies withheld or recovered may be used to settle any liabilities we incur as a result of Your actions.

7.4. We will not be liable for any loss or damage which You may incur as a result of any Prohibited Acts. You agree to cooperate in any investigation in respect of Prohibited Acts.

7.5. For the purposes of this section, "Suspicious Betting Activity" refers to (but is not limited to) the following circumstances:
  • Where there is an excessive frequency and/or highly unusual pattern of bets placed on the same selection(s) in a short space of time (when compared with normal betting patterns);
  • Where the theoretical probability of those selection(s) winning at the time of bet(s) placement, based on the odds offered, is largely inconsistent with the theoretical probability of those selection(s) winning based on their starting prices;
  • Where the integrity of an event (or events) has been called into question, including, for example, (but not limited to) where one (or more) of the participants in an event displays exceptional form which we reasonably believe was known to You or someone connected to You prior to the event, but was concealed from the public generally in order to gain an unfair advantage with any bets placed;
  • Where we have reason to believe that You have used unfair external factors or influences connected with the event(s) to benefit from the bets placed;
  • Where we have reason to believe that You are acting in collaboration with others or that You are acting other than on Your own behalf.
Where there is an excessive frequency and/or unusual pattern of bets placed on the same selection(s) in a short space of time and where we have reason to believe that the bets are connected, we reserve the right to limit the payment of winnings in respect of those bets to the maximum payout for individual bets on any particular market or markets as set out in the applicable betting rules.

Account Closure (By You)

7.6. You can close Your account at any time, so long as monies are not owed to us.

7.7. If You want to close Your account, You should inform us either in writing, via email, fax, or letter, using the details provided in the Contact Us section. Following request, an account closure process will be put in place as soon as is practicable. Any activity on Your account will remain Your responsibility up to the point of actual account closure.

7.8. Should You wish to resume Your use of the Service, You will be required to reactivate the existing account by contacting Customer Services, as You cannot open a new account.

7.9. Once we receive confirmation that You wish to close Your account, if requested, You shall be paid the balance of Your funds currently in Your account by a method of payment determined by us. If at the time of requesting account closure there are still outstanding bets, where the result is not yet known, then if the bet/s subsequently wins the corresponding sums shall be sent, upon request, once the event has been settled.

7.10. We may withhold any outstanding balance or outstanding bet settlements in respect of Your account in accordance with the provisions of section 7, or otherwise as provided by the Terms. Following account closure, any promotional bonuses, benefits or prizes will be forfeited by You.

Account Closure (By Us)

7.11. We have the right to temporarily freeze Your account (preventing Your use of the Service and the provision of promotional benefits) or permanently close Your account as directed by the Terms and/or at any time and for any reason.

7.12. If requested, You shall be paid the balance of Your funds currently in Your account by a method of payment determined by us. If there are still outstanding bets, where the result is not yet known, then if the bet/s subsequently wins the corresponding sums shall be sent, upon request, once the event has been settled.

7.13. We may withhold any outstanding balance or outstanding bet settlements in respect of Your account in accordance with the provisions of section 7, or otherwise as provided by the Terms. Following account closure, any promotional bonuses, benefits or prizes will be forfeited by You.

8. DORMANT ACCOUNTS

8.1. For internal purposes, if You have not accessed and/or not used Your account for a continuous period of 6 months (182 days) Your account shall be deemed dormant. This status does not affect Your rights or ability to obtain funds in Your account.

8.2. If Your account has not been accessed and/or not used for a continuous period of 400 days or more Your account will be subject to Dormancy Fees. Information on Dormancy Fees may be found in our Help section.

8.3. We will endeavour to make every effort to contact You, using the most recent details that we have been provided by You, with regards to Your account balance before Your account becomes subject to Dormancy Fees.

8.4. When activity resumes on an account which has been inactive for a period we may perform additional security checks to ensure access is legitimate and to safeguard the integrity of Your account. This may result in a request for additional information and/or the temporary suspension of Your account while the checks are carried out, especially if any of Your personal details, payment details or contact information have become out-of-date.

9. SECURITY

9.1. We use secure technology to protect the information You submit to the Service. We are endorsed by BT Trustwise and Verisign. Read our full Privacy Policy.

10. PROMOTIONAL OFFERS

10.1. From time to time we offer new and/or existing Customers various promotional offers.

10.2. The terms of these promotional offers will be clearly stated for each individual promotion. It is Your responsibility to ensure that these terms are read and fulfilled by You in order to qualify for the respective bonus, credit or prize, and also to facilitate any subsequent redemption and/or withdrawal. These promotional terms are to be read in conjunction with these Terms (which incorporates our General Promotional Terms and Conditions).

10.3. If there is any ambiguity between these Terms and the promotion specific terms, then these Terms will prevail.

10.4. Promotional offers are restricted to one per Customer, unless otherwise stated in the promotional terms.

10.5. Unless otherwise stated in promotional terms, where promotional funds are provided for sportsbook betting, the "free bet" stake will not be included in any return.

11. NORMAL "WORKING" HOURS

11.1. Our Customer Service department's standard working hours are as stated in the Contact Us section of the Website.

11.2. We will aim to ensure that the Website is available 24/7, although we will not be liable if any element of the Service is unavailable outside of the stated working hours. Please refer to our Liability section 27 for more detail.

12. PLACING YOUR BETS

12.1. Your ability to place a bet on any product offered on the Service is limited by the amount of money available in Your account. At the time Your bet is placed and accepted, the corresponding stake value is deducted from Your available account balance.

12.2. You must exercise Your own judgement in choosing to place a bet. You acknowledge that in placing Your bet You are not relying on any statement of any of our employees relating to the subject matter of a bet.

12.3. We do not accept responsibility for a bet not being placed for any reason.

12.4. When placing a bet or wager on the Service You must check that the bet instructions are correct before submitting for confirmation. However, with any submission we reserve the right to:

  • refuse a bet;
  • accept only part of a bet; or
  • propose a different stake size or price for the selected bet.

12.5. Unless permitted at our sole discretion, following bet placement and confirmation that a bet has been accepted, the bet may not be cancelled or amended.

12.6. You can confirm if a bet has been processed correctly by referring to the records displayed on Your account or by contacting Customer Services.

12.7. We recommend that You retain a copy of any transaction records, merchant policies and/or our Terms. If at any time there is disagreement regarding the bet details then we will refer to our records of the transaction and base our subsequent decision on this information.

13. VALID BETS AND WAGERS

13.1. Subject to the exceptions below, a bet or wager is only considered valid following the generation of a transaction identification number ("TIN"), and the deduction of the relevant stake.

  • All In-Play bets are only confirmed after an uninterrupted pending period has completed and the bet has not been cancelled or made void for any reason, including market suspension.
  • With Tote Pool betting a TIN is generated when the bet is submitted to the Tote Pool but acceptance is only confirmed once the bet status has changed from "pending" to "running" in Your List of Bets.
13.2. By accepting the Terms, You acknowledge that the following conditions comprise part of our bet acceptance terms:
  • Bet placement is not prohibited by any term of Your employment contract or any Sport's Governing Body rule which applies to You;
  • You are not aware of any circumstances which would make the placing of the bet a breach of a betting rule being applied by a sport's governing body; and
  • Where the bet is placed on the outcome of an event or process or on the likelihood of anything occurring or not occurring during an event, You do not know the outcome of the event.

14. BREACH OF TERMS

14.1. You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents, contractors and suppliers, harmless immediately on demand, from and against all claims, liabilities, damages, losses, costs and expenses including legal fees, arising out of any breach of the Terms by You or any other liabilities arising out of Your access and use of the Service (or by anyone else using Your Access Information and/or accessing Your account).

14.2. Any breach will be regarded as a material breach and entitle us to terminate our Agreement with You immediately as outlined in section 7. As a result of Your actions we may use monies in Your account to settle any liabilities we may incur.

15. ERRORS OR OMISSIONS

15.1. While every effort is made to ensure there are no errors or omissions in respect of the Service, the nature of human error or system problems means such circumstances may arise. A non-exhaustive list of "obvious errors" is outlined below:

  • Odds or terms of a bet or game wager have been misquoted as a result of human error (for example, information being inputted incorrectly or markets being set up incorrectly) or due to computer malfunction;
  • A bet is accepted at a price or market condition which is significantly different from those available in the market at the time the bet was placed;
  • In the context of normal betting business, and the probability of the event occurring, A bet is accepted at a price which is obviously incorrect;
  • Bets have continued to be accepted on a market which should have been suspended, or the market has already closed, which are sometimes referred to as "late bets";
  • The amount of winnings, returns or promotional benefits/bonuses paid to You are miscalculated as result of human error or computer malfunction;
  • Where winnings are so obviously incorrect or materially different to those available in the market that this is a clear error or omission e.g. Full House Win = £2,500 and One Line Win = £6,000.
  • An error has resulted from a Prohibited Act;
  • In accordance with product rules, a bet should not have been accepted, or where we have the right to cancel or re-settle.

15.2. If such circumstances arise, we reserve the right to either:
  • Correct the error on the bet placed and resettle the bet at the correct price or terms which were (or should have been) available with us when the bet was placed; or
  • Declare the bet void and return the bet stake to Your account where bet resettlement and correction is not reasonably practicable.

15.3. If funds are incorrectly credited to Your account as a result of an error or omission (or otherwise any sum is incorrectly credited to Your account):
  • You are obliged to notify us;
  • We reserve the right to deduct or reverse ("Reverse") any incorrectly applied funds from Your account;
  • If You use incorrectly credited funds to place bets, we reserve the right to void all such related bets and Reverse any winnings.

15.4. If incorrect stakes are deducted from Your account:
  • You are obliged to notify us;
  • We reserve the right to void all such bets and Reverse any winnings.
  • If bets are placed using winnings related to bet(s) on which incorrect stakes were deducted, we reserve the right to void such bets placed and Reverse any winnings.

15.5. In respect of Reversals, if no such funds are available in Your account to fulfil a Reversal (for example, where the funds have been withdrawn by You), we reserve the right to recover such funds from You (with interest) on demand. If necessary, we are permitted to off-set any subsequent amounts You deposit or win with us to make good this liability.

15.6. Errors relating to Prohibited Acts will be handled in accordance with section 7 of the Terms.

15.7. We shall not be liable for any loss of winnings (or other loss) following errors or omissions by us or by You.

16. TIME CRITICAL EVENTS

16.1. When You access the Service You should be aware that You may be using equipment or a connection which is not as fast as that used by other Customers. This may have an impact on Your performance in time critical events offered on the Service.

16.2. Information in respect of In-Play betting can be found in our Flutter Rules.

17. ODDS COMPARISON SITES

17.1. When using odds comparison sites, You are responsible for ensuring that the bet details submitted for acceptance are as actually intended by You, as the bettor.

17.2. Where a bet is accepted, from such a site, as a result of an incorrect link or incorrectly displayed price, the bet will be settled in accordance with the event for which it was actually accepted (as identified in Your List Of Bets). This is unless it has been cancelled, by mutual consent, prior to the start of the event.

18. COMPLAINTS AND DISPUTES

18.1. In this section any enquiry which refers to the general conduct of the licensed activities, other than the settlement of the transaction itself, will remain categorised as an enquiry through the internal complaints procedure until any escalation to the Head of Customer Services (or another senior member of staff where necessary) at which point the matter will be classified as a "Complaint". Ultimately it will be the response of the Head of Customer Services, where escalated, which represents the final stage of this procedure.

18.2. Where the enquiry refers to the settlement of a betting or gaming transaction, it will become a "Dispute" where:

  • it is not resolved at the first or second stage of the complaints procedure and is escalated to the Head of Customer Services;
  • following the response from the Head of Customer Services, the complainant remains dissatisfied and subsequently refers the matter to the applicable external body for adjudication.

18.3. During this process all telephone and e-mail communications with You and any other person may be recorded. If the contents of these communications are disputed, then we will consult these records and these will be key in our decision making process, unless additional evidence is presented.

18.4. During the resolution process You must agree not to reveal the existence or detail of any enquiry, Complaints or Disputes to any third party, which could include discussions in chat rooms or equivalent forums and shall be deemed Confidential Information. In the event of unauthorised disclosure of confidential information, then the resolution process will be put on hold. In these circumstances we will also have the ability to freeze and potentially close Your account.

Complaints Procedure

18.5. The complaints procedure is as follows:
  • You should initially contact Customer Services and an advisor (the "Agent") will investigate the enquiry and respond to it. The Agent will log the call/message and make notes on their response;
  • Should Your enquiry not be resolved at this stage, the matter will be referred to the Agent's Team/ Line Manager. The Team/Line Manager will review the matter and communicate their decision to You.
  • If You remain dissatisfied, the matter may be escalated to the Head of Customer Services, at which time Your enquiry will be either recorded as a Complaint, or, where the matter relates to a betting or gaming transaction, a Dispute.

Complaints and Disputes Resolution Policy


18.6. The Complaints and Disputes resolution policy is as follows:
  • Upon receipt of an escalated enquiry, the Head of Customer Services will obtain a report from the nominated Agent and Line/Team Manager as appropriate and carry out any further necessary investigation and respond to You;
  • The response of the Head of Customer Services represents the final stage of the internal Complaints and Disputes procedure;
  • However, if You are still dissatisfied in relation to a Dispute, You may escalate the matter externally to the Independent Betting Adjudication Service (IBAS).
    • The Independent Betting Adjudication Service (IBAS) acts as an impartial adjudicator on disputes that arise between betting / gambling operators and their customers, after they have been through the operator's own internal dispute procedures and if deadlock exists;
    • the IBAS panel of betting experts apply their specialist knowledge to the facts and will adjudicate by reference to these Terms but do not rule on complex legal issues. As well as offering effective dispute resolution procedures, IBAS also check that we have complied with the standards set by the appropriate regulatory bodies and with the IBAS Terms and conditions of registration. IBAS can be contacted at www.ibas-uk.com or via telephone on +44 (0)207 347 5883 or via post at IBAS, PO Box 62639, London EC3P 3AS;
    • You may refer a dispute to IBAS at any time following the conclusion of our review of the dispute, so long as this is within six months of the date when the dispute arose.
    • Without prejudice to any legal rights, IBAS rulings are binding on both parties to a dispute, on the understanding that full facts are presented by all the parties involved.
  • You also have the option of instigating the Gibraltar Gambling Commissioner's Complaint Resolution Procedure in respect of Complaints and Disputes. The Commissioner stresses that other than in exceptional circumstances, all queries should first be directed towards us to deal with by contacting Customer Services.

19. FRAUD

19.1. Fraud means any fraudulent activity committed by You or any person acting on Your behalf or collusively with You, and includes without limitation attempting to register false or misleading account information, colluding in order to gain an unfair advantage (including in respect of promotional benefits), and the use of funds which do not belong to You, including the use of a payment method which is stolen, cloned, or unauthorised.

19.2. We will take the strongest criminal and contractual measures against You if You are found to be involved in fraud. If You are alleged or suspected of fraud we will deny payment to You and notify the appropriate authorities.

19.3. You will be liable to pay us, on demand, all costs, charges or losses experienced by us, as a result of any fraudulent activity by You. This will include any direct, indirect or consequential losses, any loss of profit and loss of reputation, arising directly or indirectly from Your fraud, dishonesty or criminal act.

20. UNFAIR ADVANTAGE

20.1. An ‘unfair advantage' includes, but is not limited to, the following activities:

  • Collusion;
    • Collusion occurs when two or more Customers attempt to gain an unfair advantage, over other Customers, by sharing knowledge of games or other information.
    • For the avoidance of doubt, collusion includes both hard or direct collusion and soft collusion, i.e. where a player acts differently against different opponents within the same game because of external influence.
  • Unfair Advantage Programs;
    • Unfair Advantage Programs include the use of any application, program or software, or any other advantage by external factors to automatically play. This includes, without limitation, a robot ("Bot") when using the Service.
    • The software employed to both access and use the Service contains certain features designed to detect the use of any application, program or software enabling automatic play.
  • Exploitation;
    • This includes taking advantage of any fault, error or loophole in the Service (including in respect of any game) or in respect of any errors or omissions.
20.2. Any mechanism which provides a Customer with an unfair advantage and/or puts other players at a disadvantage and goes against our Terms.

20.3. Any suspected unfair advantage may be reported to Customer Services.

20.4. Where possible, registered complaints will be investigated against Customers suspected of gaining an unfair advantage. If we are made aware of suspected behaviour, during play, we may at our sole discretion decide to terminate suspected Customers' access to the Service and/or freeze their accounts. However under no circumstances will we be liable for any loss experienced by You as a result of the collusive, unlawful, or unfair activity of any person using the Service or software.

21. RESPONSIBLE GAMBLING

21.1. We recognise that although for most gambling is fun, for others it can become a problem. You can review the assistance available and understand just how seriously we take this issue on our Responsible Gambling page .

21.2. We provide a self-exclusion facility for those wanting to control their gambling. Self-exclusion is a formal process whereby You request us to prevent You from being able to access Your account and the Service for a specified period.

21.3. The terms applicable to self-exclusion, and more information about how to request the facility can be found on our Responsible Gambling page and from Customer Services.

21.4. It is important that You are aware of the following self-exclusion terms:

  • You cannot revoke, rescind or withdraw a self-exclusion agreement prior to the stated expiry date. New Gala Coral Group accounts of any kind may not be opened.
  • During Your self-exclusion period, we will take reasonable steps to ensure that You will no longer receive marketing materials. We will also employ reasonable automated checks to endeavour to ensure that You can no longer transact with Gala Coral Group remote accounts.
  • During Your self-exclusion period, You have an equal undertaking not to seek to circumvent the self-exclusion agreement by entering or continuing (or asking a 3rd party on Your behalf) to participate in gambling and betting services via Gala Coral's remote operations, the Telebetting Service, or land based operations.
  • During Your self-exclusion period, in the event (or in circumstances that are beyond Gala Coral's reasonable control):
    • You inadvertently receive marketing material and You continue gambling as a result; and/or
    • You circumvent Your self-exclusion agreement by (including but not limited to) (i) continuing to gamble; or (ii) by opening and operating new accounts; and/or (iii) automated checks and/or IT or software programmes fail to recognise any attempt by You to circumvent Your self-exclusion:
    • The Gala Coral Group shall have no responsibility or liability to You or any third party and is therefore under no obligation to return any deposits, winnings, or other funds in respect of such activity online.
21.5. Other facilities to help You manage Your gambling and the applicable Terms are included on our Responsible Gambling page.

21.6. We will take all reasonable measures to ensure that any limits (for example, deposit, time or spend) set to help manage Your gambling are observed. However, we will not be liable to You if You circumvent our procedures and continue activity beyond the terms of any limits set.

22. IT FAILURE

22.1. In the event of any unexpected system flaws, faults or errors relating to the software or hardware serving the Service we will make reasonable endeavours to resolve the problem within an acceptable time-frame.

22.2. If Your play has been interrupted for some reason, please refer to the following policies for each product and the interruption provisions within:


22.3. We shall not be liable to You if (without limitation):
  • account settlement (or other elements of the Service) issues arise as a result of systems' errors, communications' errors, bugs or viruses; or
  • damage to Your computer equipment or software results in a loss of data by You.

22.4. We also reserve the right to void all affected games and take necessary action to correct such errors. However we are not required to provide any back up network and/or systems or similar services.

22.5. You agree that we shall not be responsible for any loss, including loss of winnings, resulting from the Service failing to operate correctly because of, but not limited to the following:
  • any delay or interruption in operation or transmission;
  • system failures, software error bugs, viruses or other faults (including errors or omissions in content);
  • any loss or corruption of data or communication or lines failure;
  • any person's misuse of the Service (including content of the Service); or
  • any other factors beyond our control.

23. ALTERATION OF THE SERVICE

23.1. To ensure the continued provision of the Service, and dependent on our good judgement, we may at any time decide to carry out software maintenance or modify the Service.

23.2. As a result of maintenance requirements and/or a change to the Service, we may restrict, from time to time, Your access to the Service (in whole or in part). We will try, although we cannot guarantee, to undertake these modifications or maintenance requirements during times which minimise the impact upon our Customers.

24. THIRD PARTY SOFTWARE

24.1. To enable the use of certain third party products on the Service, the required software will need to be made available to You. We will licence, or sub-licence, this software to You depending on whether or not it is owned by a third party.

24.2. By using the Website You agree that You have accepted the terms of our third party's END USER LICENSE AGREEMENT in addition to these Terms. However if there is any inconsistency between these Terms and any third party's END-USER LICENSE AGREEMENT, these Terms will prevail.

25. EVENTS OUTSIDE OUR CONTROL

25.1. If events occur which are outside our reasonable control then we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms. If any such events should arise our obligations will be suspended for the duration of the applicable event. The time for performing these obligations will then be extended by a period commensurate to the duration of such event. We will use our reasonable endeavours to resume normal operations despite the occurrence of any such event.

26. WARRANTIES

26.1. You acknowledge and agree that Your access to and use of the Service, is at Your sole option, discretion and risk.

26.2. You further acknowledge that Your access to and use of the Service is permitted solely in strict accordance with the terms of this Agreement and that any winnings will only be paid if won in accordance with the terms of this Agreement. We will not be liable to You for if You attempt to use the Service using methods not permitted by us or if You are otherwise in breach of this Agreement.

26.3. We will try to operate the Service using reasonable skill and care and substantially as described in these Terms. You acknowledge and accept that the Service is provided "as is". NO WARRANTIES OR REPRESENTATIONS ARE THEREFORE APPLICABLE TO ANY SUBSEQUENT FAULTS AND FAILINGS.

26.4. ANY REPRESENTATION, WARRANTY, CONDITION OR GUARANTEE WHETHER EXPRESS OR IMPLIED (INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF SATISFACTORY QUALITY, FITNESS FOR PURPOSE, COMPLETENESS OR ACCURACY, UNINTERRUPTED PROVISION, OR NON-INFRINGEMENT OR WARRANTY THAT THE SERVICE WILL BE TIMELY, SECURE OR ERROR FREE OR THAT THE SERVICE OR APPLICABLE SERVERS ARE FREE OF VIRUSES, BUGS OR OTHER MALICIOUS PROGRAMS OR THAT THEIR USE WILL MEET YOUR REQUIREMENTS) ARE HEREBY EXCLUDED TO THE FULLEST EXTENT PERMITTED BY LAW.

27. LIABILITY

27.1. Other than our obligation to pay You winnings which have been genuinely won in accordance with the terms of this Agreement and subject always to our rules, our maximum liability to You arising out of or in connection with Your access to and use of the Service and/or these Terms whether for breach of contract, or tort (including negligence) or otherwise will be limited:

  • in respect of a single transaction in relation to which the liability in question has arisen, to the amount of bets or stakes placed by You from Your account in respect of such transaction;
  • in relation to any product in any period to the greater of:
    • the amount of bets or stakes placed by You from Your account in relation to such product during such six month period; or
    • Ten thousand pounds sterling (£10,000).
27.2. Under no circumstances will we be liable to You in contract, tort (including negligence), breach of statutory duty or otherwise under or in connection with this Agreement, Your use of, or inability to use, the Service, any of our chat rooms or any software, materials or other information on our the Service, or any goods, materials or services available from there, for:
  • any injury, loss, claim (other than pursuant to term 27.1) loss of profits, opportunity or revenue, loss of business or agreements, loss of goodwill, loss of use or corruption of software, loss or corruption of data or loss of anticipated savings;
  • loss or damage to property, or injury;
  • general damages or any direct, indirect, special, incidental, consequential, exemplary or punitive damages of any kind.
The above conditions are applicable even if such losses are foreseeable or if we have been notified by You of the possibility of such losses arising.

27.3. You specifically acknowledge, agree and accept that we are not liable to You for the following:
  • any defamatory, offensive or illegal conduct of any Customer or third party;
  • any loss, including any loss of winnings, arising from the use, abuse or misuse of Your account or the Service, whether by You or a third party;
  • any loss, including loss of winnings, incurred in the sending of information to the Service by You or by a third party;
  • IT failures which are caused by the hardware or software equipment which You or other players are using to access the Service;
  • acts or omissions by Your internet service provider or other third party with whom You have contracted to gain access to the Service or the internet generally;
  • any technical failures, system breakdowns, defects, delays, interruptions, manipulated or improper data transmission, loss or corruption of data, communications' lines failure, distributed denial of service attacks, or bugs or viruses or any other adverse technological consequence to service;
  • the accuracy, completeness or currency of any information services provided including without limitation, prices, runners, times, results or general statistics or any live scores, statistics and intermediate results shown on or provided by the Service;
  • any failure on our part to observe any self-exclusion policies that we may reasonably have in place from time to time and any failure on our part to interact with You where we may have concerns about Your activities;
  • any link contained, or the website or content contained, on any internet sites linked to and from the Service.

27.4. Nothing in these Terms shall operate so as to exclude or restrict our liability for death or personal injury caused by our negligence, or for fraud.

28. INTELLECTUAL PROPERTY

28.1. You acknowledge and agree that the following intellectual property rights which include but are not limited to Intellectual Property on the Service, in our e-mails and in any other correspondence, shall at all times remain vested in us or our licensors:

  • any trademarks, logos and trade names;
  • domain names, database rights and all related software, including content published or used on it.

28.2. All materials, including (but not limited to) design, text, graphics, music, sound, photographs, video, including their selection and arrangement, software compilations, underlying source code and software in relation to the Service are the copyright of a member of Gala Coral Group, or its applicable licensors.

28.3. You are granted a non-exclusive, non-transferable, revocable, personal licence to such intellectual property rights for the sole purpose of displaying the Service on Your personal computer (or other device) and for transacting with it in strict accordance with these Terms. Any other use of such material and content ("Material") is strictly prohibited. In particular You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, tamper with or create derivative works of such material.

28.4. If any of the Service material is downloadable or can be printed, then such material can only be downloaded to a single personal computer (or other device) and hard copies may only be printed for Your own personal and non-commercial use. No right, title or interest in any downloaded materials or software is transferred to You by downloading.

28.5. You may not transfer, copy, reproduce, distribute, exploit or make any other use of this Service material other than to display on Your device screen or to view the content on a print out. Our Service must not be linked to any other website without our permission.

28.6. In order to use some parts of the Service You may need to download software. Applicable third party terms are detailed in the Third Party Software section.

28.7. The licence granted to You to use any software or products on or available from the Service, whether obtained electronically or by other means, shall automatically terminate if You attempt to or reverse engineer, counterfeit, mutilate, forge, alter or otherwise tamper with the same in any way, or You are otherwise in breach of these Terms.

28.8. In addition, any use by You or a third party of the Service which is illegal, mechanically or electronically reproduced, if not obtained through legitimate channels or if such use contain printing, production, typographical, mechanical, electronic or any other errors shall be in breach of this Agreement.

28.9. We will not be liable to You for any losses nor be liable to pay You any winnings if we have reasonable cause to believe that You have engaged in any activity prohibited by this term 28.

29. CONFIDENTIAL INFORMATION

29.1. The Website and Service includes non-public and confidential information, which is secret and valuable to us and/or any third parties i.e. software suppliers ("Confidential Information"). You agree, as long as You use the Services (including Websites) and thereafter, to: (a) keep all such Confidential Information strictly confidential; (b) not to disclose such Confidential Information to a third party; and (c) not to use such Confidential Information for any purpose other than participating in the online games and services provided via the Service. You further agree to take all reasonable steps at all times to protect and keep confidential such Confidential Information.

30. GOVERNING LAW AND JURISDICTION

30.1. This Agreement and all other additional terms are governed by the laws of England and Wales.

30.2. The courts of England and Wales shall have the exclusive jurisdiction to settle any disputes relating to these Terms. All other disputes should be dealt with by our Complaints and Disputes procedure.

31. WAIVER

31.1. If we do not enforce the carrying out of any of Your obligations or if we do not apply any of our permitted rights or remedies we shall not be prevented from enforcing such rights or remedies or requiring You to fulfil Your obligations moving forward.

32. SEVERABILITY

32.1. If any of these Terms are deemed unlawful, void or for any reason unenforceable then they shall be severable from the rest of these Terms. Any Term/s which is deemed severable shall not affect the validity and enforceability of the remaining Terms.

33. ADDITIONAL TERMS

33.1. These Terms, and all the associated documents referred to in these Terms, comprise the entire Agreement between us and supersede all prior communications and understandings relating to the subject matter of our relationship. 33.2. A verbal or written declaration by any employee or agent of Gala Coral Group of companies should not be regarded as a variation of these Terms or an authorised statement relating to product or service quality. We shall have no liability to You for any unauthorised statement except where fraud or fraudulent misrepresentation can be demonstrated.

33.3. No person other than members of Gala Coral Group of companies shall have the right to enforce these Terms or bring an action under the Contracts (Rights of Third Parties) Act 1999.

Casino and Games Specific Rules

Applicability of these Rules

The following specific terms and conditions (our "Games Rules") govern Your use of all our interactive games (including our virtual sports) and in-house casino products and services. They form part of Gala Coral's General Terms & Conditions, which apply to all the products and services we offer and which You are required to accept upon registering for any of the online or interactive products or services offered by the Gala Coral Group. To the extent there is any inconsistency between the General Terms and Conditions and any of these Games Rules, the General Terms and Conditions shall prevail.

Throughout these Games Rules, any reference to "the Company", "we", or "us" refers to the Gala Coral Company noted in the General Terms and Conditions as providing the relevant products and services.

Further, any reference to ‘You' or ‘Your' refers to any person who opens an account with us and in effect signs up to and accepts these T's and C's.

1. Specific Casino and Games Rules

1.1 If You choose to participate in any betting opportunity, game, survey or contest and win, by accepting any contest prize or winnings from us, You consent to the use of Your name, screenname (where applicable), image, photographs, and general locations for advertising, promotional and news purposes without additional compensation, except where prohibited by law.

1.2 When playing at Common tables, the outcome of the Games is the same for all players at any given time. Games played at Private tables, instead, have an individual outcome.

1.3 The maximum win per draw is £20,000.

1.4 The maximum gross win in any day is £250,000 plus stake.

1.5 Due to our archiving policy any bet/game in an un-finished state will automatically obtain the status of having been ‘lost' after 3 months and all terms relating to a losing game will apply. All other normal rules and conditions still apply.

1.6 You shall have no cause of action and hereby waive any rights or claims against the software developer of our third party licensed products for any matter, cause or thing involving Your participation in the games or otherwise.

1.7 You agree that our third party licensed Casino and Games are for entertainment value only. You understand and acknowledge that no monetary bet is necessary or required to play. If You wish to play without betting money, You may do so in the "play for fun" area only.

1.8 Your interest in our third party licensed Casino and Games and the website is considered personal and not professional. Your participation in our third party licensed Casino and Games is solely for Your own personal entertainment and any other entrance, access, use or re-use is strictly prohibited.

2. Interrupted Gaming Policy

2.1 In the event of interrupted gaming (e.g. where Your internet connection is disconnected), our random number generator will continue to determine the result of Your bet on the relevant Game and will process the transaction as would have occurred had the interruption not occurred (e.g. had Your internet connection been live). You will be able to access details of the bet that was determined when Your play was interrupted by viewing your betting history.

For individual games rules please click here.

Bingo Specific Rules

Applicability of these Rules

The following specific terms and conditions (our "Bingo Rules") govern Your use of all our interactive bingo products and services on the Service and form part of Your Agreement set out in the Terms

To the extent there is any inconsistency between the Terms and any of these Bingo Rules, then the Terms shall prevail.

1. Specific Bingo Rules

1.1 If You choose to participate in any betting opportunity, game, survey or contest and win, by accepting any contest prize or winnings from us, You consent to the use of Your name, screenname (where applicable), image, photographs, and general locations for advertising, promotional and news purposes without additional compensation, except where prohibited by law.

By acceptance of his/her winnings, the customer acknowledges compliance with all the rules herein.

1.2 Save for any specific promotion, which will be subject to gross win limits set out in that promotion, the maximum gross win in any (consecutive) 24 hour period is £250,000 (excluding wins of a Progressive Jackpot).

1.3 Where all stage winners have been credited for any particular game as recorded in our database, we will not issue refunds for any losing ticket, regardless of whether or not the Customer was able to view the ticket and or game in question, excluding any promotional offers that may refund losing tickets.

1.4 Where You use nicknames or player names, they should not be offensive, contain obscenities or promote other operators, websites or URLs. We reserve the right to change, or request a change to any nickname without further notice, in the event that it falls into any of these categories. Should You fail to comply with our request to change or amend Your nickname, then we reserve the right to suspend Your account until such time as You comply and Your nickname has been changed appropriately.

2. Interrupted Gaming Policy

2.1 We refer You to the Liability section of the Terms. In the event of a disconnection occurring either immediately prior to or at any stage of a game, our Bingo server will continue to auto-dab all purchased tickets, automatically crediting the respective stage winners accordingly. Auto-dabbing will thus only take place once the Bingo draw has started and when at least one ticket has been purchased.

3. The Chat Room

3.1Please read the following terms and conditions below regarding the Chat Room before You begin to use this function. If You do not agree to these terms and conditions, You may not use the Chat Room. Once You begin to use the Chat Room, all use thereof will be subject to these terms and conditions.

3.2 When using the Chat Room You should always take the following precautions:

  • Keep Your identity private.
  • Do not give out Your full name, address, telephone number, E-Mail address, or
  • any other information (other than that specifically requested by the Chat Moderator), that could help someone discover Your actual identity.

3.3 Do not reply to any messages that are hostile, rude or inappropriate. Instead, let us know about them by emailing us immediately.

3.4 We want You to get the most out of Your visit to the Chat Room and as such, the following rules must be observed when using the Chat Room:

  • You must not post or transmit through the site any defamatory, threatening, obscene, harmful or pornographic material or material which would violate or infringe in any way upon the rights of others (including intellectual property rights, rights of confidentiality, or rights of privacy) or cause distress or inconvenience or which do not comply with all relevant laws.
  • You must not express opinions that are vulgar, crude, sexist, racist or otherwise offensive.
  • You shall not post or otherwise make available in the Chat Room, any material which You do not own without the express permission of the owner of the material.
  • You may not copy, download, reproduce, republish, broadcast, transmit in any manner whatsoever, any material on the Website without permission from the Chat Moderator.

We reserve the right to edit or delete any messages left on the Chat Room, including without limitation any message which contravenes the rules above.

You will only be entitled to receive chat game prizes if You have purchased a bingo ticket in the current draw on which the prize is on offer. Chat Game prizes will be credited to the eligible player's account within a maximum of 24 hours. Unless stated otherwise by the Chat Moderator, the chat game prize will be the equivalent to the amount staked by the player on the Bingo game but not in excess of £5, payable in bonus to the players bonus balance.

  1. Bonus funds are valid for 30 days after credit. The bonus will cease to be valid if it has not been used by the end of this period and any remaining bonus funds will be removed from Your account.
  2. The bonus cannot be withdrawn. A wagering requirement of 1 times the bonus amount must be met on bingo tickets for a bingo bonus, or 10 times the bonus amount for a mini games bonus before any winnings can be withdrawn. There is no time limit on when the wagering has to be completed.
  3. Please note that winnings from bonus funds will be held in the applicable bonus section of Your account until the above wagering has been completed, at which point any winnings will be moved to Your cash balance and can be played on any product or cashed out.
  4. Each bonus awarded is tracked individually, i.e. the bonus awarded, amount spent, amount remaining and the individual wager amount. If You have been awarded multiple bonuses for the same category, e.g. bingo, then staking will count towards the bonus that You have been awarded or accepted first.

By submitting information to the Chat Room, You grant us a non-exclusive worldwide royalty-free perpetual non-revocable licence to use, distribute, adapt, modify, display, reproduce and transmit such information in any and all media in any manner in whole or in part without any duty to account to You. You also grant us the right to grant licences to users of our Website to view and copy such information for personal use.

The Chat Room is provided for Your use. The views and opinions that may be expressed in the Chat Room do not reflect those held by us or our employees. You agree that we will be indemnified, defended and held harmless from any and all losses, liabilities, claims, damages resultant from Your use of the Chat Room.

4. Free Bingo

4.1 FREE BINGO is a game or series of games of bingo played for cash prizes or bingo bonuses. Tickets for these games or series of games are free of charge. To take part in Free Bingo sessions You must be a registered Customer with an active account. FREE BINGO will be played as and when scheduled by the Bingo Manager and may be withdrawn without notice. The amount of tickets available to each player may be limited at any time and without further notice by the Bingo Manager. The total prize fund will be pre-determined by the Bingo Manager and shall not vary with ticket sales.

Flutter Specific Rules

The following specific terms and conditions (our "Flutter Rules") govern your use of all our sports betting products and services on the Service and form part of Your Agreement as set out in the Terms. Any capitalised terms not defined in this document or references to the "company", "we" or "us" shall be as defined in those Terms.

Throughout these Specific Sports Rules, any reference to "the Company", "we", "our", or "us" refers to the Gala Interactive (Gibraltar) Limited noted in the General Terms and Conditions.

1. INTRODUCTION

1.1 Our Customer Service team will try and provide assistance if you have any queries regarding the rules. However you should ideally try and familiarise yourself with these rules prior to placing a bet with us.

1.2 By placing a bet with us you are accepting the following:

  • These rules, and the applicable daily payout limits, will refer to the particular sport or event on which you are placing your bet;
  • The actual sports' playing rules for which we offer markets are governed by the relevant regulatory authority. A non-exhaustive list of these authorities is available here;
  • The placing of a bet is reliant solely on your judgement and not on any statement from a GalaBingo.com employee relating to the subject matter of the bet.

2. RESULT

2.1 For settlement purposes the initial official result will be considered final, following an event's closure. Unless a specific sport's rules state otherwise this rule will apply to all events.

  • Any subsequent change to results, whether due to disciplinary hearings or otherwise, will be disregarded;
  • If the official result of a sporting event is not available, the result will be determined by us with reference to all accessible evidence.

3. MAXIMUM PAYMENTS

3.1 The maximum winnings classified in the table below apply to all bets placed online; GalaBingo.com. A bet is accepted on the following basis:

  • It is the investment of one customer only, i.e. yourself;
    • If we believe that by placing the same combination of selections a group of customers have been acting as a syndicate, then they will be regarded as one customer for the purpose of the limits below;
  • The table below highlights the maximum amounts that can be won (excluding stake) by you in one day's betting, irrespective of stake;
  • The limitation on winnings will apply even if bets have been placed through more than one channel, online or mobile.
  • If bets have been placed on different days, the maximum amount that can be won in one day's betting will be determined by the day on which the final race / event is resolved, rather than the day on which each individual bet is placed;
  • Where selections are taken from different categories, as listed in the table below and are combined in multiple or accumulative bets, then the lowest maximum payout limit will apply.
  • Bet Type
  • Limit
  • Horse Racing
  • Horse Racing UK & Irish selections covered by GalaBingo.com TV (inc: SIS and Turf TV)
  • £250,000 (inc: Ante Post bets)
  • Racing in UK & Ireland NOT covered by GalaBingo.com TV (inc: SIS and Turf TV)
  • £50,000 (inc Ante Post bets)
  • Foreign Racing covered by GalaBingo.com TV (inc: SIS and Turf TV)
  • £100,000 (inc: Ante-Post bets ) Unless otherwise stated
  • Foreign Racing NOT covered by GalaBingo.com TV (inc: SIS and Turf TV)
  • £25,000 (inc: Ante-Post bets)
  • Any multiple bets which include any decimal win only or place only selections
  • £100,000 (inc: Ante Post bets)
  • Greyhounds
  • B.A.G.S. and B.E.G.S.
  • £250,000 (inc: Ante Post bets)
  • Live on Sky Sports
  • £250,000 (inc: Ante Post bets)
  • Other TV (Terrestrial and other satellite)
  • £25,000 (inc: Ante Post bets)
  • Non B.A.G.S./B.E.G.S. at the following tracks:

    Crayford, Hove, Romford and Wimbledon
  • £10,000 (inc: Ante Post bets)
  • A bet containing a selection competing at any other meeting
  • £2,500 (inc: Ante Post bets)
  • Grade 1 Football
  • English/Scottish Premier League
    English Championship and Leagues 1 & 2
    The Conference National division
    Scottish 1,2,3
    English/Scottish cup matches
    Internationals
    Champions League & Europa Cup post qualifying rounds
    Germany Bundesliga 1
    Spain La Liga Primera
    France Ligue 1
    Italy Serie A
  • £250,000 (inc: Ante Post bets)
  • Grade 2 Football
  • Italy Serie B
    Germany Bundesliga 2
    Spain La Liga Segunda
    Holland Eredivisie
    Belgium Jupiler
    Portugal SuperLiga
    Sweden Allsvenskan
    Norway Tippeligaen
    Denmark Ligaen 1
    Finland Veikkausliiga
    Turkey Super Ligi
    Greek Super League
    France Ligue 2
  • £100,000 (inc: Ante Post bets)
  • All Other Football (including Polish and Australian football coupons)
  • £50,000 (inc: Ante Post bets)
  • Sports

    Tennis
    Boxing
    Darts
  • £100,000 (inc: Ante Post bets) unless otherwise stated
  • Other Sports (skiing, handball, volleyball etc)
  • £10,000 (inc: Ante Post bets)
  • Other
  • TV Specials and other non-sport
  • £25,000 (inc: Ante Post bets)
  • Specials Betting (eg Jockey Challenges etc)
  • £50,000 (inc: Ante Post bets)

4. EACH-WAY BETTING

4.1 The following rule applies to each-way betting:

  • In an each-way bet, half of the stake goes on the selection to win, and half on the selection to be placed. The place part of the bet will be paid at a fraction of the win price;

4.2. The each-way terms for bets on other events will always be displayed on the website at the top of the betting.

4.3 Unless otherwise advertised the each-way terms for horse racing will be settled as per the standard place terms, as below:

  • In races of 5-7 runners we pay ¼ of the win odds for 1st and 2nd places;
  • In non-handicap races of 8 or more runners (or handicaps of 8-11runners) we pay 1/5 of the win odds for 1st, 2nd and 3rd places;
  • In Handicap races of 12-15 runners we pay ¼ of the win odds for 1st, 2nd and 3rd places;
  • In Handicap races of 16 or more runners we pay ¼ of the win odds for 1st, 2nd, 3rd and 4th places;
  • Where there are less than 5 runners, the whole stake goes on the horse to win.

4.4 All each way multiple bets are settled win-to-win, place-to-place. Equally divided each way betting is not available.

4.5 If there are insufficient finishers for the place terms advertised, only those runners officially placed will be considered successful selections and bets on non-finishers will be lost. For other events on which bets are accepted settlement will be based on the odds and place terms advertised and applicable when the bet is taken.

5. GAME/MATCH COMPLETION

5.1 Unless otherwise stated all games/matches must play to the conclusion of scheduled playing time (including injury time) to be considered official. Any extra time will not be considered unless otherwise stated.

6. RELATED CONTINGENCIES

6.1 A related contingency occurs when part of a transaction affects the outcome of the remainder of the bet. If the same selection is taken to win multiple events there may be special prices applicable for doubles, trebles, multiples etc.

e.g - England to be winning 1-0 at half time and England to win the match 2-1 (after 90 mins)

Providing a market was available on the first part of the bet i.e England to be winning 1-0 at half time then a related double price will be calculated. Where no price was available the bet will be settled as split stake singles

Another example of a related contingency would be where Horse A is backed to win the 2000 Guineas and the Derby in a double at individual prices, in this case a special double price available at the time of bet placement will be applied.

7. THE DEAD-HEAT RULE

7.1In a dead heat for first place the stake money on a winning selection is divided by the number of winners in a dead heat. The full odds are then paid to the divided stake with the remainder of the money being lost. For example, a £10 bet at 6/1 on a horse that dead-heats with one other horse for first place, is paid at the rate of £5 at 6/1, giving a total return of £35.

7.2 A similar rule applies to the place part of a bet where, as a result of a dead heat, more than the required number of selections are placed.

8. MINIMUM STAKES

8.1 Depending on the betting opportunity the bet slip will highlight the minimum stake for any single or combination bets. There is no maximum stake for a bet, although this will still be subject to the maximum payout relating to the particular betting opportunity.

8.2 You should check that the potential return on any bet does not exceed the maximum payout relating to that bet. To assist you with this, we will display the potential return, where possible, on the Bet Request page of the website. In addition, a Potential Return Calculator is available on the Betting Slip page.

  • If a bet contains a selection at Starting Price, a potential return cannot be calculated;
  • The results produced by our bet calculator are only designed to be a guide to potential returns. We cannot guarantee that the results will be 100% accurate;
  • If inaccurate details are entered this may result in unrealistic returns so please be careful when entering the data.

9. NON-RUNNERS / VOID SELECTIONS

9.1 Unless a bet has been placed under ante-post terms the following rules will apply when a selection is made void or does not run:

  • In single bets the stakes will be returned;
  • In accumulative bets the stake will run on to the remaining selection/s with a double becoming a single, a treble becoming a double etc;
  • Unless a specific reference is made in the section relevant to the particular sport , then an abandoned or postponed event/match will be deemed void unless it is re-arranged and played in the same week (Monday to Monday local time);
  • If a market has already been settled at the time of abandonment then the bet will stand, for example first goal scorer. Any bet accepted in error that is contrary to the provisions as stated above, will be void even if:
    • you have been provided with a valid Bet Identification Number (BIN) online, or

9.2 If a horse is withdrawn before coming under Starters Orders, and after a course market has been formed, then bets will be settled in accordance with Tattersall's rules. The Tattersall's Rule 4 deduction scale adjusts prices to reflect the absence from the book of any non-runner. The following deductions are made per pound won and relate to the price of the withdrawn horse at the time the bet was struck. However, if two or more horses are withdrawn before coming under Starter's Orders, then the total deduction will be the sum of the individual deductions, up to a maximum of 90p per pound won.

  • Tattersalls' Rule 4 Deduction Scale
  • a) 1/9 or
  • shorter
  • 90p
  • b) 2/11 to
  • 2/17
  • 85p
  • c) 1/4 to
  • 1/5
  • 80p
  • d) 3/10 to
  • 2/7
  • 75p
  • e) 2/5 to
  • 1/3
  • 70p
  • f) 8/15 to
  • 4/9
  • 65p
  • g) 8/13 to
  • 4/7
  • 60p
  • h) 4/5 to
  • 4/6
  • 55p
  • i) 20/21 to
  • 5/6
  • 50p
  • j) Evens to
  • 6/5
  • 45p
  • k) 5/4 to
  • 6/4
  • 40p
  • l) 8/5 to
  • 7/4
  • 35p
  • m) 9/5 to
  • 9/4
  • 30p
  • n) 12/5 to
  • 3/1
  • 25p
  • o) 16/5 to
  • 4/1
  • 20p
  • p) 9/2 to
  • 11/2
  • 15p
  • q) 6/1 to
  • 9/1
  • 10p
  • r) 10/1 to
  • 14/1
  • 5p
  • s) over
  • 14/1
  • no deduction

9.3Once a sporting event has officially started and a player or team then takes any part but subsequently fails to complete the event for whatever reason, we will settle your bet as a loser.

9.4 If a listed player or team withdraws from a sports event, we reserve the right to apply a Rule 4 equivalent deduction to any bets placed after the time the withdrawal had been announced.

9.5 For GalaBingo.com decimal win only and place only markets a Rule 4 deduction will not apply. Instead a GalaBingo.com Non-Runner Adjustment (NRA) will be made.

10. TIME OF ACCEPTANCE

10.1 The following rules apply to the timings of online bet acceptance:

  • We will always try to remove a betting opportunity on an event once it has started. However should an event remain open on the website, this should not be taken as an indication that we are willing to take bets on the event;
  • With the exception of in-running events, bets placed after an event has been started will be declared void;
  • The official start times of events and races will be adhered to with all times displayed on the website being for information purposes only.

11. RIGGING

11.1 If there is evidence of price rigging in horse or greyhound racing we may decide to settle bets at the Starting Price (SP) or make bets void.

11.2 If there is evidence of price, race, match or event rigging we may decide to make bets void or withhold bet settlement pending the outcome of any subsequent investigation.

11.3 If there is evidence of rigging or of a series of bets each containing the same selection/s of bets placed by or for the same individual, or syndicate of individuals, then we reserve the right to require payment claims to be submitted, in writing, to our Customer Service Team.

12. ANTE POST BETTING

12.1 Ante post prices are offered on the following sports / events except where stated in the individual sport's rules below:

  • Horse racing prior to the final declaration stage;
  • Greyhound events up to and including the semi-final stage. However if any bets are placed after the semi-finals (for example the greyhound derby) or on a single race event, where a price has been taken, then if there is a subsequent non-runner all bets will be settled at SP and bets on the withdrawn greyhound will be void;
  • Sports events prior to the start of an event, with the exception of bets on a match, a single race event or an individual heat/stage;
  • All special (non-sporting) events.

12.2 Ante-post bets are accepted on the understanding that stakes will be lost if your selection does not participate. No ‘Tattersalls' Rule 4 deductions are made from winning bets.

12.3 Bets placed after the start of a sports event will not be deemed as Ante-Post, unless a specific reference is made in the rules for a particular sport.

  • Stakes are lost on competitors/teams who start an event and then withdraw.
  • Stakes will be refunded on competitors/teams who take no further part after the bet is placed, unless they have been eliminated by competition rules in total tournament/series markets, for example top series wicket taker, winner of the golden boot, etc. individuals named in the team squad will be considered to have participated whether or not they have taken part in any competitive action.

12.4 The maximum winnings' limits for ante-post bets are determined by the categories listed in Section 2 – Maximum Payments. The following payment terms apply to ante-post bets:

  • Ante-post each way doubles, trebles etc. are settled win to win, place to place;
  • Ante-post bets are settled at the price and place terms applicable at the time of acceptance;
  • Place only bets and forecast bets are not accepted at ante-post odds. If taken in error, place only bets will be void. Forecast bets will be settled on the computer straight forecast;
  • Where the same selection is backed to win two or more ante-post events in an accumulative bet a special combined price will apply irrespective of any individual prices quoted. Where no special combined price is available, for example a horse to win a Derby trial and the Derby, settlement will be based on the first available odds after each leg has been completed;
  • Lucky 15/31/63 and other "special bets" are not available at ante-post odds. Any taken in error will be settled without the bonuses or consolations.

12.5 If a race is postponed but then takes place at the same track at a later date then all ante-post bets will stand. However, unless advertised differently ante-post bets will be declared void in the following circumstances:

  • The race is abandoned and does not take place at a later date at the same track;
  • The race is declared void;
  • The race is moved to a different track;
  • The selection is balloted out;
  • The selection was ineligible for the race at the time the bet was struck. For example, if after all entry stages have been closed, a bet has been struck on a runner who is not in the list of entries then the bet will be considered void;
  • It is not possible for the selection to win at the time the bet was struck, for example the horse is dead;
  • The ante-post bet is offered "with a run" which is a specific ante-post bet where stakes are not lost on the non-running horse.

12.6 If there is at least one void selection in an accumulative or combination ante-post bet then the bet will stand and be settled at the ante-post price/s on the remaining selections. The void selection/s will remain void.

12.7 Ante-post bets are accepted only at the price quoted at the time the bet was placed. Bets will not be accepted at accumulative odds on the same horse to win two or more races. However on request special odds may be offered for a horse to win two or more races but if the selection does not run in at least one of the races, the bet will be regarded as a loser.

13. POSTPONEMENTS, CANCELLATIONS AND ABANDONMENTS

13.1If a race is postponed and run later the same day, i.e. before or at 23.59 on the same day, in the time zone in which the race is taking place, then all bets placed prior to the announced postponement will stand for the re-arranged time, unless previously cancelled by mutual consent.

13.2 Specific rules relating to postponements and abandonments will be incorporated within the individual sporting rules. If a bet outcome has already been decided prior to an abandonment or postponement then generally a bet will not be considered void. For example, a football bet on the first goal scorer will stand if the goal has already been scored.

13.3 If a bet is placed after the final declarations but the race is postponed to another day, then all bets will be void.

13.4 If one or more event/s are postponed and/or abandoned in an accumulator ante-post bet then these event/s will be considered void. The stake will then be transferred to the remaining selections in the bet with the odds adjusted to the odds on the rearranged bet, at the time the original bet was placed. For example, reducing a treble to a double or a double to a single, where one event is cancelled.

14. CHANGE OF VENUE

14.1 The following rules apply to a change of venue:

  • If a home side's ground is changed to a neutral ground or a previously stated neutral ground is changed to a particular side's home ground, all bets placed are still valid;
  • Bets will only be void if the home and away team names are incorrectly stated in reverse on our website or if the match is switched from the original home side to the original away side's ground.

15. NO STARTING PRICE RETURNED

15.1If a Starting Price (SP) is not returned for a horse race then having reviewed other forms of official returns on that race we will take a decision on the SP against which bets will be settled.

  • If there is no SP returned in a greyhound race, all bets on that race will be void.

16. LOTTO BETS

16.1National and State Lotto numbers are available at fixed odds, under the name "LOTTO". Bets are accepted at fixed odds, set by ourselves, and the stake money invested in these bets will not go into the lottery pool or buy a ticket for that lottery.

  • More rules and information relating to ‘LOTTO' are available within Terms and Conditions on the website.

17. REFUSAL OF BETS

17.1 We reserve the right to refuse any bet that is submitted to us, without giving a reason.

18. PRICE CHANGES

18.1 All of our prices are subject to fluctuation at any time.

18.2 We will only accept bets at the price applicable to the selection at the time that the bet is submitted.

18.3 If you want to view the current odds for any event you should 'refresh' the page on which the odds are displayed. A refresh icon is provided for this purpose on pages displaying horse and greyhound races, where the prices of individual runners are most liable to change.

19. IN-RUNNING / IN-PLAY BETTING

19.1 Information supplied in conjunction with our in-running betting service, which relates to the score or status of an event, is for indicative purposes only. We do not accept responsibility for the accuracy of this information and cannot be held responsible for any bets placed on the basis of this information.

19.2 We will make reasonable efforts to ensure that the information displayed is as up-to-date as possible. However, when using our in-running services you must accept that potentially relevant information may be delayed which could put you at a disadvantage in relation to us or other customers who have access to more up-to-date information.

19.3 Other methods for communicating live events, such as websites, radio and television may also contain a delay in relaying real-time action which could put you at a disadvantage of others, including ourselves, who have access to real-time information.

20. CONCESSIONS AND BONUSES

We offer bonuses and concessions on the following bets, which are available on our website. These are applicable only to Horse and Greyhound Racing or a combination of both. Any bets that include Ante-Post or Sport selections do not qualify.

20.1 Lucky 15

  • If you select one winner (and three losers) the win part of the odds for that one winner are doubled;
  • If you select four winners then 10% extra is added to the cumulative returns of the win part of the bet.

20.2 Lucky 31

  • If you select one winner (and four losers) the win part of the odds for that one winner are doubled;
  • If you select five winners then 20% extra is added to the cumulative returns of the win part of the bet.

20.3 Lucky 63

  • If you select one winner (and five losers) the win part of the odds for that one winner are doubled;
  • If you select six winners then 25% extra is added to the cumulative returns of the win part of the bet;
  • If you select five winners then 10% extra is added to the cumulative returns of the win part of the bet.

21. SPECIAL BETS

21.1 We will sometimes offer special betting opportunities, for which the rules are not covered specifically in these Rules. In these instances, we will display the additional terms/rules in the text description that relates to the opportunity on the website, and bets will be settled accordingly.

21.2 Fixed Price Enhanced Multiple Bets

  • An enhanced multiple bet is a win single only selection at a fixed price.
  • In the event of a void selection/s, remaining selections will be settled as an SP (starting price)/ Standard Price accumulative bet.
  • In the event of a Dead Heat, selections will be settled as an SP (starting price)/ Standard Price accumulative bet with Dead Heat rules applied.
  • All bets are struck at selection level – e.g. Enhanced Jockey Multiples: in the instance a different jockey is declared to ride, the bet will stand on the horses selected not the Jockey.
  • Horse Racing enhanced multiple bets - If a different jockey is declared to ride, the bet will stand on the horses selected.
  • Where an enhanced multiple has selections affected by the withdrawal of another selection/s in a Racing market, selections may be settled as an SP (starting price) accumulative bet and a rule 4 deduction may be applied. (standard rule 4 deductions apply)
  • Football enhanced multiple bets apply to 90 minutes only – i.e. never include extra time.
  • Standard trading rules will be applied to all variants/markets within the enhanced multiple.

HORSE RACING

22. HORSE RACING

22.1 DOUBLE RESULTS

22.1.1 UK and Irish horse races are settled on a double result basis. This means that we will pay out on both:

  • The official result from the racecourse on the day at the weighed in signal, and
  • The "first past the post" result, which is the immediate result after the race has been completed with any subsequent amendments, as a result of stewards' enquiries or objections, ignored.

22.1.2The double results concession will generally apply to all single and multiple bets at UK and Irish race courses. However, only the official "weighed in" result on the day will apply in the following circumstances:

  • To ante-post bets;
  • To forecast and tricast bets;
  • Aintree Grand National;
  • To selections which have taken the wrong course;
  • In races where an incorrect first past the post result has been announced in error by the judge;
  • To selections carrying the wrong weight;
  • To selections whose jockey failed to weigh in;
  • Any Tote or Pari-Mutuel bets;
  • Markets were on the winning favourites and distance betting;
  • In betting without the favourites markets.

22.1.3 The double results concession will also not apply to daily challenge bets, which include jockey challenges, tipster challenges, meeting challenges, match bets, aggregate winning distance and winning distance specials. In the event of a double result, unless otherwise stated, all daily challenge bets will be settled according to only the official result on the day of the race, with the exception of aggregate winning distance bets and winning distance special bets which will be settled as per the distance betting rules (see sections 22.13 and 22.14).

22.2 FAVOURITE

22.2.1 In any race favourites will be qualified as follows:

  • The favourite is the horse quoted in the official SP return at the shortest odds;
  • The second favourite is the horse quoted at the next shortest odd, etc.
  • If two horses are quoted at the same odds and if these odds are shorter than those quoted against any other horse then these two horses are the joint first and second favourites.

22.2.2 By using the term "favourite", "second favourite" or "third favourite" to indicate your selection, your stake will be invested on the horse as defined in this section.

22.2.1. If two or more "favourites" horses are selected the stake will be divided and invested equally amongst each of the selected horses. However if these joint favourites are returned at a price whereby, irrespective of result, no profit could accrue to a backer of the favourite, then the unnamed favourite will be regarded as a non-runner.

22.2.3 SP bets for unnamed favourites and/or second or third unnamed favourites are acceptable win only. If each way is taken in error, the bet will be settled all up to win.

22.3 EARLY PRICE BETTING

22.3.1 An early price is defined as a bet struck with a GalaBingo.com price taken after the final declarations for the race have been made and before the first show of the racecourse board prices are displayed. Early price bets are accepted on the following basis:

  • If the selection does not run, stakes will be returned, which can also be referred to as "non-runner money back" ;
  • In the event of non-runners, stakes are liable to rule 4 deductions (see Rule 4 deduction table);
  • If a bet is placed after the final declarations but the race is postponed to another day then all bets will be void.

22.4 BOARD PRICE BETTING

22.4.1 A board price confirms the odds immediately before the start of the race and comes from the racecourse where the race is run. Board prices are accepted on the following basis:

  • We may decide to adjust the bets to the official price if there is an official correction to a displayed board price This requirement for change may be the result of the original price being incorrect due to invalid information at the time the bet was struck with you;
  • Board prices are accepted on the basis of "non-runner money back" and are liable to a Rule 4 deduction in the event of any non-runners (see Rule 4 deduction table).

22.5 STARTING PRICE BETTING

22.5.1 If you do not confirm that you want the currently available price at the time of bet placement the bet will be settled at the starting price (SP). Starting price (SP) bets apply to the officially returned SP from the racecourse where the race is run. SP bets are accepted on the following basis:

  • All starting price bets are accepted on the basis of "non-runner money back";
  • A Rule 4 deduction will only apply to a starting price bet where a horse is withdrawn prior to the start of a race and a new course betting market is not formed prior to the start of the race.

22.5.2 Best Price Guaranteed

  • Best Price Guaranteed will be offered as displayed on the website to online UK & Irish horse races bets only on the day of the event unless otherwise stated.

    Where Best Price Guaranteed is offered bets will be settled at the Starting Price (SP) if the SP is bigger than the price originally taken. e.g. Early/Board Price taken 4/1  and S.P is 5/1 we will pay out at the bigger price.  In the event of a Rule 4 applying to a price taken we will pay at the bigger odds after the Rule 4 deduction has been made. Bets placed after off do not qualify.

    Best Price Guaranteed does not apply to Green Tick, Ante-Post racing, Tote, pari-mutuel, betting without, win only, place only markets, match bets and insurance bets. We reserve the right to withdraw this guarantee at any time and to withdraw the BPG offer from a customer account at any time.

22.6 STANDARD PLACE TERMS

22.6.1 Standard place terms are as follows:

  • Non-handicap Races
    • If there are 2-4 runners then it's Win Only;
    • If there are 5-7 runners then it's ¼ the odds a place for horses placed first and second;
    • If there are more than 8 runners then it's 1/5 the odds a place for horses placed first, second and third.
  • Handicap Races
    • If there are 2-4 runners then it's Win Only;
    • If there are 5-7 runners then it's ¼ the odds a place for horses placed first and second;
    • If there are 8-11 runners then it's 1/5 the odds a place for horses placed first, second and third;
    • If there are 12-15 runners then it's ¼ the odds a place for horses placed first, second and third;
    • If there are 16 or more runners then bets will be settled at ¼ the odds a place for horses placed first, second, third or fourth.
  • Additional Rules
    • If bets are struck after the final declarations the applicable place terms are determined by the number of actual runners, rather than the number of declared runners;
    • For all ante-post bets the place terms offered at the time the bet was struck will stand regardless of the number of actual runners.

22.7 INDUSTRY SHOW PRICES AND INDUSTRY SPs.

In countries where no board prices and SPs are available industry prices and industry SPs are predominantly used for international racing and where this is the case the following conditions will apply:

  • Where no price has been taken then all bets will be settled in accordance with the industry SPs;
  • Unnamed favourites are accepted;
  • Straight Forecast (SFC) in operation;
  • Tricast dividends will be returned in all handicaps with 8 or more declared runners and may also be returned for selected high profile races that do not fit this criteria;
  • Standard place terms apply (see section 22.6);
  • If there are non-runners a rule 4 deduction may apply.

22.8 PARI-MUTUEL BETTING



22.8.1 Pari-mutuel betting (PMU) is an alternative system to fixed price betting. It is a form of betting used in a large number of countries including France, the USA and the UK whereby dividends are returned for the totalisator form of betting (see section 22.21 for the rules of the UK Tote)

22.8.2 The following conditions apply to pari-mutuel betting:

  • We pay the win part of a payout equivalent to the pari-mutuel win dividend;
  • We pay the place part (of an each-way bet) of a payout equivalent to the pari-mutuel place dividend for that race;
  • All bets will be settled as per local rules, including in the event of the coupling of horses;
  • Pari-mutuel bets cannot be placed at any prices other than the final declared dividend;
  • Any prices displayed on the website prior to the start of the race, that are based on pari-mutuel pools are displayed for information and guide purposes only;
  • We reserve the right not to offer betting at pari-mutuel returns;
  • Any pari-mutuel bet taken in error on a race where we are not offering pari-mutuel betting will be considered void;
  • PMU bets are not accepted on unnamed favourites. If accepted in error these bets will be regarded as non-runners.

22.9 INTERNATIONAL RULES

22.9.1 In general, unless otherwise stated, the following will apply to bets struck on international racing:

  • Where industry prices are available bets will be settled according to our rules on industry prices (see section 27);
  • Where PMU dividends are declared the rules in section 22.8 will apply;
  • Where GalaBingo.com early prices are taken then standard place terms will apply (see section 22.6) and in the event of any non-runners rule 4 may apply.

22.9.2 Below are the specific Rules for Individual Countries

  • Australia – Unless otherwise stated the following racing rules apply to bet settlement in Australia:
    • Win and each-way (e/w) bets are settled according to the Australian Starting Price (SP) system. However, if no SP is available bets will be settled on the Australian State Tote win and place dividend;
    • Un-named favourites will be accepted if an industry SP is available. However, if only an Australian Tote Dividend is returned then no bets will be accepted on unnamed favourites;
    • The Straight Forecast / Tricast (SFC/TC) dividend is returned as per the Australian State Tote;
    • Show prices are available for selected races;
    • Unless otherwise stated standard place terms apply. (see section 22.6).
  • Dubai - Unless otherwise stated the following racing rules apply to bet settlement in Dubai:
    • All bets are settled according to the rules on industry shows and industry SP's (see section 22.7);
    • If a bet is placed in error on a race in Dubai for which neither industry SP's nor GalaBingo.com SPs are returned then the bet will be void and stakes returned.
    • France– Unless otherwise stated the following racing rules apply to bet settlement in France:
    • Where industry prices are available bets will be settled according to our rules on industry prices (see section 27); If neither a GalaBingo.com price nor an industry show price has been taken then all bets will be settled at the industry SP, unless the PMU dividend has been clearly requested;
    • PMU bets are accepted subject to our rules on PMU betting (see section 22.8). In France coupling applies to PMU bets in the win pool only.
  • Hong Kong/Japan/Singapore - Unless otherwise stated the following rules will apply to the settlement of bets struck on racing from Hong Kong, Japan and Singapore:
    • Where available bets will be settled according to our rules on industry prices (see section 22.7);
    • Where GalaBingo.com prices are available but there are no industry SP's returned, bets will be settled at the last available GalaBingo.com price, where no price has been taken;
    • A GalaBingo.com forecast dividend will also be returned;
    • Standard place terms apply (see section 22.6);
    • Bets will be accepted at local pool returns, for stakes of up to £25 in line with our pool betting rules (see section 22.8), but only if no industry SP is returned and no GalaBingo.com prices are available for races. If a bet is accepted in error for a stake over £25, then any stake over £25 will be returned to the customer irrespective of the result.
  • South Africa – Unless otherwise stated the following racing rules apply to bet settlement in South Africa:
    • Win and e/w bets will be settled in accordance with its own SP system;
    • Unnamed favourites are accepted;
    • Straight Forecast will be in operation, and tricast dividends will be returned for all handicaps with 8 or more declared runners;
    • Show prices are available for all races, and in the event of any non-runners rule 4 may apply;
    • Standard place terms apply (see section 22.6).
  • South America - Unless otherwise stated the following rules apply to the settlement of bets struck on racing from South America. Approximate win pool odds will be offered on all covered races. Tote rules will apply at the following tracks:
    • La Plata
      • Win/Show for 1st, 2nd, 3rd places on races with 9 or more runners;
      • Place for 1st and 2nd on races with 6-8 runners;
      • Win only on races with 5 or less runners;
      • Exacta on races with 3 or more runners;
      • Trifecta on races with 8 or more declared runners.
    • Club Hipico
      • Win/Show for 1st, 2nd or 3rd places on races with 11 or more runners;
      • Place for 1st and 2nd places on races with 9 or 10 runners;
      • Win only on races with 8 runners or less;
      • Exacta on races with 3 or more runners;
      • Trifecta on races with 8 or more declared runners.
    • Valparaiso
      • Win/show for 1st, 2nd and 3rd places on races with 8 or more runners;
      • Place for 1st and 2nd on races with 4-7 runners;
      • Exacta on races with 4 or more runners;
      • Trifecta on races with 8 or more declared runners.
    • Couplings will affect the place / show payout in races depending on the number of runners on all South American tracks.
  • USA - All betting on US racing will be directly into the US tote pools, unless industry prices, GalaBingo.com early morning prices or GalaBingo.com ante-post prices are available. Unless otherwise stated the following rules apply to the settlement of bets struck on US racing:

Betting into Tote Pools

  • Show prices are displayed as a guide only. All bets will be settled in accordance with US Tote dividends;
  • Bets on unnamed favourites are not accepted;
  • Place only bets and the place part of each-way bets will be settled as follows:
    • 1-4 runners Only a win dividend will be returned;
    • 5-7 runners Dividends are returned on the 1st and 2nd taken from the US place market returns;
    • 8+ runners Dividends are returned on the 1st, 2nd and 3rd taken from the US show market returns;
    • Place terms are determined by the number of actual runners rather than by the number of declared runners;
  • Exacta dividends will be returned in all races with three or more runners;
  • Trifecta dividends will be returned for all races in which 8 or more horses were originally declared to run, provided that at least six horses actually do run;
  • Local rules apply in the event of the coupling of horses.

Taking Industry Prices

  • Where industry shows are available and industry SP's are returned the standard rules for industry SP's apply – see 22.7. Unless a GalaBingo.com price has been taken or the American Tote dividend has clearly been requested then all bets will be settled in accordance with the industry SP's.

Taking GalaBingo.com Prices - In races where GalaBingo.com offer early prices:

  • Standard place terms apply;
  • If the GalaBingo.com price is not taken and industry prices are not being returned then all bets will be settled in accordance with the local Tote returns;
  • If forecast or tricast bets have been requested they will be settled in accordance with the US Tote's exacta/trifecta dividends unless industry prices are returned.

22.10 Match Betting

22.10.1 Where we have selected match bets between two horses, in the same race, then the following conditions apply:

  • Both horses must come under starters orders, otherwise all bets are void;
  • If only one of the horses completes the course then that horse is the winner;
  • If neither horse completes the course then bets are void;
  • It is not possible to combine a bet on a horse to win a race with a match bet involving the same horse;
  • All match bets are settled according to the official result on the day of the race.

22.11 Aggregate Winning Distance Betting

22.11.1 The following rules apply to this market:

  • Bets are placed on the aggregate of the winning distances from one race meeting;
  • If the winning distance is under one length the following numerical values will apply:
  • Nose = 0.05
  • Short-Head = 0.1
  • Head = 0.2
  • Quarter of a length = 0.25
  • Neck = 0.3
  • Half a length = 0.5
  • Three quarters of a length = 0.75
  • The maximum distance for any one race is 12 lengths for a flat race and 30 lengths for a National Hunt race, which includes National Hunt flat races;
  • In the event of a walkover the following distances will apply:
    • 12 lengths for National Hunt races, including National Hunt flat races;
    • 5 lengths for flat races.
  • In the event of only one horse finishing in a race then the following distances will apply:
    • 30 lengths for a National Hunt race, including National Hunt flat races;
    • 12 lengths for a flat race.
  • All distance bets will be settled on the original distance recorded by the winner who was first past the post. However, if a horse has taken the wrong course it will be ignored for distance betting and the aggregate winning distance will then be calculated between the first two runners past the post who have taken the correct course;
  • Bets will be declared void if all the races on that card are not completed. However, all bets will stand so long as the aggregate distance at the time of the last completed race is already "over".

22.12 Winning Distance Specials

22.12.1 In this market we nominate a horse to win a specified race and you have the opportunity to bet on whether or not this horse will win the race by over or under a specified number of lengths. The following rules will apply to this market:

  • All bets will be losers unless the nominated horse wins the race. However if the nominated horse is a non-runner then all bets will be void, unless it was an ante-post bet on an all-in run or not basis;
  • If there are other non-runners in the race, then a rule 4 deduction may be applied to the prices for both winning over and under the specified number of lengths;
  • All bets will be settled on a ‘first past the post' basis. However, if one of the first two horses home has taken the wrong course or is carrying the incorrect weight, the winner will be deemed to be the ‘first horse past the post' who has taken the correct course. The winning distance will be taken from the first horse to legitimately complete the course back to the second horse to legitimately complete the course.
  • Dead-heat rules apply. If the nominated horse dead-heats with another runner then bets on the nominated horse to win under the specified distance will be settled as winners at half the initial stake.

22.16 Forecasts

22.16.1 Forecast bets are only accepted in races with at least three runners. The following rules will apply to this bet type:

  • If a forecast bet is accepted in error, or if a race is reduced to only two runners then bets will remain as a "single" on the first named selection at SP;
  • If one horses finishes alone then bets will be settled as a SP odds single;
  • In all other instances (other than the above two points) where a forecast dividend is not declared, then bets will be void;
  • If a horse becomes a non-runner then forecast bets involving that horse will be settled as a win single on the other runner;
  • In a combination forecast, where a selection becomes a non-runner, the total stake of the bet will be divided equally between the possible forecast combinations, using the remaining selections and the forecasts, including the non-runner, becoming singles.
  • For example, £1 CFC on horses A, B and C, where C becomes a non-runner. The bet then reverts to a £1 RFC – on horses A and B plus a £2 win on each of horses A and B.

22.17 Tricasts

22.17.1 The following rules will apply to this bet:

  • Tricasts for selections to finish 1st, 2nd and 3rd in the correct order are acceptable in races for which an official tricast dividend is returned;
  • Tricast bets are accepted on all handicap, nursery and rated stakes handicap races where 8 or more runners are declared and six or more actually run;
  • If one of the horses selected in a tricast becomes a non-runner then the bet becomes a forecast on the remaining two selections;
  • If two of the selected horses become non-runners then the bet will be settled as a single;
  • If a tricast bet is accepted in error, where no tricast is declared, then the bet will revert to a straight forecast (SFC) on the first two named selections.

22.18 Doubly Engaged

22.18.1 A bet placed online, on a doubly engaged horse, will only stand if it runs in the race displayed on the website.

22.19 Reserves

22.20.1 If reserves are contained within the final declaration stage for a race, then we will offer an early price for all the declared runners, including the reserves.

22.21 If a declared runner is announced as a non-runner, then we will revise the market. All bets struck prior to this announcement will then be subject to a Rule 4 deduction, so long as the price of the non-runner means that a Rule 4 deduction should apply. This Rule 4 deduction will be applied to all bets struck prior to the non-runner being announced, even if the non-runner was one of the reserves.

22.22 Tote Betting

22.23.1 BET ACCEPTANCE

The following rules govern the acceptance of bets for Tote pool betting:

  • All Tote bets are placed directly into the live Tote pool. If the bets, for whatever reason, do not reach the pool then you will have your stake refunded but we will NOT be liable for any loss of winnings that you would have been eligible for had the bet reached the pool;
  • We accept bets at tote returns from horse racing meetings in Great Britain. The bets accepted are for Scoop 6, Jackpot, Placepot, Quadpot, Trifecta, Exacta, Super 7, Swinger, win, place and any other new bet introduced by the UK Tote;
  • Where the UK Tote offer a pool facility for horse race meetings taking place outside Great Britain and the Republic of Ireland bets will generally be accepted and local/country Tote rules will apply;
  • Singles only are accepted for all Tote bets.

22.24.2 SETTLEMENT

The following rules govern bet settlement:

  • Bets are placed using the official race card numbers. If the official number is misprinted in the race card then the number declared by the racecourse will take precedence;
  • If there is any dispute arising from the horse name/number, bets will be settled on the horse number highlighted on your electronic receipt (in conjunction with the Bet Identification Number);
  • All tote bets are settled on the official result on the day of the race.

22.25 DEDUCTIONS

The following rules govern deductions:

  • Winning dividends are calculated by dividing the total amount of stakes entered into the pool (less deductions) by the number of winning units;
  • If no winning dividend is declared the pool is carried forward to a nominated race/s or meeting/s.

22.26 UNNAMED FAVOURITES, NON-RUNNERS AND VOID RACES

These rules apply as follows:

  • In the Jackpot, Placepot, Quadpot, Super 7 and Scoop 6 the unnamed favourite can be selected;
  • Where there are joint or co-favourites the one with the lowest race card number will be taken as the selection;
  • In bets with more than one leg non-runners are replaced by the unnamed favourite and any other bet containing a non-runner is void;
    • If the favourite is withdrawn before coming under Starter's Orders and too late for a new favourite to be made, then the next shortest priced horse will be substituted. If two or more horses are returned at the next shortest price, then the one with the lowest race card number will be substituted;
  • If a race is declared void, is not run or becomes a walkover the Jackpot, Placepot, Quadpot, Super 7 and Scoop 6 are settled on the remaining legs.

22.27 DEAD HEATS

The following rules govern dead heats:

  • In the win pool the pool is divided into equal parts. In the place pool, if an extra place/s is created the amount of the pool allocated to that placing will be divided equally between the runners involved in the dead heat;
  • Dead heats for first place count as winners in the Jackpot, Super 7 and Scoop 6 win pool. Dead heats for places count as winners in the Placepot, Quadpot and Scoop 6 place pool.

22.28 Tote Win

Simply pick the winner of the race. Singles only are accepted.

22.29 Tote Place

With a minimum bet of £2 you can select a horse to be placed in a race. The place terms are dictated by the number of runners, as follows:

  • Up to four runners there is no place betting;
  • For 5-7 runners there is place betting for 1st and 2nd ;
  • For more than 8 runners there is place betting for 1st, 2nd and 3rd ;
  • For a handicap race with more than 16 runners there is place betting for 1st, 2nd, 3rd and 4th.

22.30 Tote Each-Way Bet

This is simply a Tote win bet and a Tote place bet placed on the same horse.

22.31 Tote Exacta

In races with three or more runners you simply need to select the horses to finish 1st and 2nd in the correct order. The following rules will apply

  • Singles only accepted;
  • Un-named selections, for example the favourite, will not be accepted;
  • Bets that include a non-runner will be void.

22.32 Tote Trifecta

In races nominated by the totepool you need to select the first, second and third horses in the correct order. The following rules apply:

  • Un-named selections, for example the favourite, will not be accepted; bets that include a non-runner, or where the field is reduced to less than five runners, will be voided;
  • Returns will be paid as per the official dividend.

22.32 Placepot and Quadpot

The following rules apply to the Placepot and Quadpot:

  • The Placepot usually operates on the first six races at a meeting;
    • you need to select six placed selections;
  • The Quadpot usually operates on the last four legs of the Placepot;
    • you need to select four placed selections.

22.33 Jackpot

The Jackpot usually operates on the first six races at the Jackpot meeting. The Jackpot requires you to select all six winners.

22.34 Totescoop6

The following rules apply to this betting opportunity:

  • Winners must be selected in all six of the Totescoop6 races to win a dividend from the win fund;
  • If no-one selects six winners, the respective portion of the win fund pool will be rolled over to the next totescoop6 win fund, as decided by the Tote;
  • Placed horses must be selected in all six of the Totescoop6 races to win a dividend from the place fund. If there is no outright winner of the place fund, the respective portion of the pool will be rolled over to the next totescoop6 win fund, as decided by the Tote;
  • Unless otherwise announced winners of the Scoop6 win dividend qualify to compete in the Bonus Fund the following week, in which you must select the winner of the Bonus Race, nominated by totepool, to win a dividend from the Bonus Fund;
  • Claimants must register on 0800 0284 288 by 18:00 on the Thursday before the bonus raceIf you don't register you won't be able to compete in the Bonus Fund;
  • Any registered qualifier who does not call will be allocated the unnamed favourite. Should a Bonus Race bet selection become a non-runner, registered qualifiers will have the option of up to 30 minutes prior to the advertised "off" of the Bonus Race to make a new selection. Should no new selection be received or should a selection become a non-runner, less than 30 minutes before the advertised "off-time" of the Bonus Race, then the SP favourite will be allocated.

22.35 Swinger

The following rules apply to this bet type:

  • It's available in all races with six or more runners;
  • Select two horses in one bet and you will win if they finish either first or second, second and third or first and third;
  • If the number of runners drops to four or five a dividend will only be declared for first and second;
  • If the number of runners drops below three bets will be void.

22.36 Super 7

The following rules apply to this bet type:

  • Each Super 7 offers the following three separate winning chances:
    • all seven winners = main dividend;
    • any six winners = first consolation;
    • any five winners = second consolation;
  • Only one dividend is available per winning line;
  • If the number of races falls below five then any rollovers from previous pools will be carried forward to the next Super7 pool;
  • So long as at least one leg of the Super 7 has been completed then a Super 7 dividend will be declared.

22.37 Enhanced Racing Markets

22.37.1 Win and Each-Way

  • Standard GalaBingo.com prices will apply to these markets. In the event of non-runners Rule 4 deductions may apply.

22.37.2 Best Price Guaranteed

  • Best Price Guaranteed will be offered as displayed on the website to online UK & Irish horse races bets only on the day of the event unless otherwise stated.

    Where Best Price Guaranteed is offered bets will be settled at the Starting Price (SP) if the SP is bigger than the price originally taken. e.g   Early/Board Price taken 4/1  and S.P is 5/1 we will pay out at the bigger price.  In the event of a Rule 4 applying to a price taken we will pay at the bigger odds after the Rule 4 deduction has been made. Bets placed after off do not qualify.

    Best Price Guaranteed does not apply to Green Tick, Ante-Post racing, Tote, pari-mutuel, betting without, win only, place only markets, match bets and insurance bets. We reserve the right to withdraw this guarantee at any time and to withdraw the BPG offer from a customer account at any time.

22.37.3 Betting Without

  • This is a win only market in which one horse, generally the favourite, has been removed. A selection will be considered a winner if it either wins the race or finishes second to the horse that has been removed from the market.

22.37.4 Win Only

  • This is a win only market, expressed in decimals. The decimal odds will always be equal to or greater than the equivalent Win and Each-Way price. If there are non-runners, a GalaBingo.com Non-Runner Adjustment (NRA) may apply.

N.B. the Adjustment Calculator allows you to insert hypothetical Win Only odds, which will then generate the NRAs that will always apply. In the event of any query, Customer Services will have access to the Win Only odds at the time of bet acceptance, which will allow you to input the odds into the Adjustment Calculator and confirm that the NRA has been correctly applied.

22.37.5 Place Only

  • This is a win only market, expressed in decimals, in which you are betting on a horse to finish placed. The number of applicable places for each race will be determined by the number of declared runners and whether or not the race is a handicap (see table below). Non-runners will not affect the number of places. The only exception being where all bets will be void if the number of places is less than or equal to the number of runners.
  • Number of Declared Runners
  • Number of Places
  • 3-7
  • 2
  • 8-15
  • 3
  • 16+ (non handicaps)
  • 3
  • 16+ (handicaps)
  • 4

22.37.6 GalaBingo.com Non-Runner Adjustments (NRAs) in Win Only and Place Only markets

  • Bets placed on the Win Only and Place Only markets, prior to the confirmation of any non-runners, will be subject to a GalaBingo.com Non-Runner Adjustment, as opposed to a Tattersalls Rule 4 deduction, in the event of subsequent non-runners.
  • For both the Win Only and Place Only adjustments, the size of the bet adjustment will be dictated by the GalaBingo.com Win Only odds at the time of bet acceptance. Subsequent market fluctuations will not affect the adjustments.
  • In a bet where the Non-Runner Adjustment amounts to less that 2.5%, GalaBingo.com will waive the NRA.
  • To see how our Non-Runner Adjustment works in practice, go to GalaBingo.com/nra .
  • However, if you would like to review more detailed examples of how a Win Only and Place Only NRA are calculated please refer to Appendix 1 (Non-Runner Adjustments) which are found after section 55.

GREYHOUND RACING

23. Greyhounds

23.1 Meetings Covered

  • Bets are accepted online only at those meetings, and on those races, displayed on the website;

23.2Forecasts

The following conditions apply to this market:

  • Forecast bets will only be accepted in races with at least three runners;
  • If a bet is accepted in error on a race with only two greyhounds, or a race reduced to only two greyhounds, then forecast bets will stand and be settled as singles, at the Starting Price, on the greyhound selected to finish first;
  • Straight forecasts are settled in accordance with the Greyhound Computer Forecast returns;
  • If a forecast contains a named non-runner this will be settled as a win single on the remaining runner;
  • If the forecast is trap to beat a trap and if a reserve runs then the forecast will stand;
  • In a combination forecast, where a selection becomes a non-runner, the total stake of the bet will be divided equally between the possible forecast combinations. This will be achieved using the remaining selections and the forecasts, including the non-runner, becoming singles;
  • If no forecast is declared we will declare a dividend based on the last GalaBingo.com prices offered;
  • In computer SFC, if only one selection is made or in races in which one greyhound finishes alone, then bets will be declared as SP singles.

23.3 Tricasts

The following conditions apply to this market:

  • Tricast bets are only accepted in races for which an official tricast return is declared by the B.A.G.S. computer tricast return. If no tricast dividend is returned then bets will be settled as CSF;
  • Selections should finish first, second and third in the correct order in races where an official tricast return is declared;
  • Selections may be named, although trap numbers will be taken provided there can only be one interpretation of the required selections;
    • In the event of any ambiguity, for example if the same selection is repeated but the duplicate selection and other selection win, then the bet will settled as a forecast;
  • Tricasts are accepted in singles only and if a tricast doubles bet is taken in error the total stakes for the doubles will be divided and invested equally as tricast singles for the selected races;
  • Where one of the greyhounds, selected in a named tricast, becomes a non-runner and regardless of whether a reserve runs in its place, the bet will become a forecast on the remaining two selections;
  • If the tricast is trap to beat a trap then if a reserve runs the tricast will stand;
  • When two of the selected greyhounds become non-runners, regardless of whether reserves run in their places, the tricast will be settled as a single;
  • Instructions for permutations must be specific otherwise the bet will be settled as a straight tricast to the stake available;
  • "Any to Come" or "If Cash" bets are not acceptable. If accepted in error the ATC or if cash instructions will not be auctioned;
  • A tricast, including an unnamed favourite selection, is not acceptable and will be declared void, with stakes returned;

23.4 Bets on greyhound names - The following conditions apply to this market: All online greyhound bets should be placed against the greyhound name, unless the bet is placed on the trap number's market;

  • Any bets on a greyhound who becomes a non-runner will be void, even if the greyhound is replaced by a reserve running from the same trap number;
  • If a greyhound runs from a different trap number than the one listed at the time the bet was struck, then the bet will stand.

23.5 Greyhound competitions-

The following conditions apply to this market:

  • if prices have been offered to win a competition, then bets accepted prior to the draw for the penultimate round (i.e. the semi-final) will be on an "all in run or not" basis, with non-runners considered losers. If bets are placed at prices issued after the draw for the semi-final but prior to the draw for the final then standard ante-post rules will not apply. Any non-runners will be settled as void, with a Rule 4 equivalent deduction applied to bets on the remaining greyhounds.

23.6 Greyhound withdrawn - If a greyhound is withdrawn from a race which has early morning prices, then all bets struck prior to the withdrawal will be settled at the starting price

23.7 No Race

A no race refers to the situation where the dogs are in the traps and the hare is running but for some reason the traps don't open. When this occurs you can claim your stake money back prior to the re-run race or all bets will stand at SP.

23.8 - Applicability of Horse Racing Rules

Where a rule is not specifically covered in these greyhound rules, the equivalent rule stated in the horse racing section will apply where appropriate.

23.9 Match Bets: The following rules apply to this market:

  • Both greyhounds must start the race, i.e. both must be in the starting traps, otherwise the bets are void;
  • Singles and upwards will be accepted;
  • Any match bet involving a non-runner will be void;
  • If any race is deemed a no race then bets will be void;
  • It is not possible to combine a bet on a greyhound to win the race with a match bet involving the same greyhound;
  • If both greyhounds fail to complete the race then bets are void;
  • Prices will be available until the first show broadcast from the track;
  • If there is a dead-heat involving the selections then bets are void.

23.10 Multi-Traps

This is a market where you need to predict the aggregate of the first and second placed trap numbers multiplied together. For example the minimum result would be that Trap 1 beats Trap 2 (=2) and the maximum result would be that Trap 6 beats Trap 5 (=30). The following rules apply:

  • If there is a void race or no race 12 points will be awarded;
  • If there is a dead heat for first and/or second place the average points of the selections involved will be awarded. For example if trap 6 wins and trap five and four dead-heat for second place, then 27 points will be awarded;

23.11 Winning Distance (Individual Meeting)

You need to predict the aggregate of the combined winning distance, with the maximum distance awarded for an individual race being 10 lengths irrespective of the actual winning distance. The following rules apply:

  • If there is a void or no race then the distance awarded will be two lengths;
  • Winning distances equate to the same numerical values as in the horse racing section, except for maximum distance.

23.12 Odds and Evens Betting

You need to predict what group of trap numbers will win a particular race i.e. either traps one, three or five to win a race = odds and traps two, four or six = evens. The following rules apply:

  • If there are any non-runners and/or reserves then bets are void;
  • Win only.

23.13 Winning by a Certain Distance (Individual Race)

This market is for a nominated greyhound to win a race by a specified distance. The following rules apply:

  • The nominated greyhound must win the race otherwise bets are settled as losers;
  • Win only and singles only;
  • If there are any non-runners or reserves then bets are void.

23.14 Trap Challenge

You need to predict which trap number will provide the most winners at a meeting. The following rules apply:

  • Bets are accepted win only;
  • Dead-heat rules apply to all bets;
  • Dead-heats in individual races will be treated as one winner each;
  • The result will stand irrespective of any void races, providing a minimum of three races have been completed at either meeting.(ie: at least three races from each meeting must be completed for bets to stand).
  • The result is based on GalaBingo.com TV races, unless otherwise advertised.
  • Bets on individual SKY TV Meetings will only include the live 8 races shown on SKY
  • If one of the combined meetings is abandoned and or does not complete the required minimum number of races, the bet will be void.

23.16 Special Multiples

When we offer special multiples, for example doubles, trebles and upwards, the following rules will apply:

  • If any of the featured greyhounds are non-runners , all bets will be settled on the remaining selections at SP;
  • If any non-runners or reserves are involved in the selected races then all bets will be settled at SP;
  • Bets are win only and any bets taken e/w will be invested all to win.

FOOTBALL

24 Football

24.1 General Rules

The following general rules apply to football betting:

  • Unless otherwise specifically stated, all football bets are decided on play completed in "normal time", i.e. bets will be settled on the score at the end of the second half. Extra time and penalties do not count. ("the 90 minute rule");
  • If a match has been completed but the result is later deemed void then all bets will be settled on the original result regardless of any subsequently rearranged fixture;
  • If a match is postponed or cancelled, then any bets struck prior to the scheduled start of this match will be deemed void. The only exception to this will be if the game is subsequently played within two days of the originally scheduled kick-off. For example if the game was postponed or cancelled on the Monday at 3pm the bet will still be valid so long as the game is started by midnight on the Wednesday of that same week;
  • Unless markets have already been determined all bets will be void if the game is abandoned before the end of the second half. The exception to this rule will be if the game is subsequently completed within 24 hours of its abandonment;
  • This rule will apply even if the governing body declare that the result of the shortened match will stand for competition purposes;
  • Selections which are involved in matches where there is a change made to their scheduled opponent, or if the venue is changed (either reversed so the home team plays away, or changed to a neutral venue) will be deemed void. (see General Betting Rules).

24.2 First/Last/Anytime player to score

The following rules apply to this market:

  • Any player who takes the field between kick-off and the final whistle will be regarded as a participant for first/last/anytime scorer bets, subject to the proviso that players who could not have scored the first goal will be void. However a player who does not take any part in the game will be considered a non-runner;
  • Own goals do not count in these markets, which means if an own goal is scored during the course of the game it will not be counted for settlement purposes;
  • All reasonable efforts will be made to quote prices for all participants. However, other ("unquoted") players will count as winners should they score at some stage during the game;
  • Other related markets where the "anytime player to score" rules will apply are:
    • Score one or more goals;
    • Score two or more goals;
    • Score three or more goals etc etc.

24.3 Scorecast Bets

The following rules apply to this market:

  • A scorecast is a bet on the first or last player to score and the correct score in the same game. You must specify first or last goal scorer at the time of bet placement but if you don't specify first or last the assumption is that it will be on the first. Own goals do not count for this market.
  • The scorecast price will be different from the accumulator price for the two outcomes.
    • Prices can be found by using the drop-down boxes on the relevant page/s of the website. One drop-down contains the names of the players, with another drop-down containing the different correct score options.
  • Scorecasts are not available for in-running;
  • If a selected player does not take the field he will be considered a non-runner for a scorecast bet. Also, for a first goal scorer (scorecast) bet if the selected player takes the field after the first goal has been scored then the bet will be void. The bet will then become a single on the selected correct score, to the full stake value of the scorecast bet;
  • A wincast bet is a forecast on the first or last player to score a goal and the winner of the match. The same rules as above will then apply.

24.4 First/Anytime Assists

The following rules apply to this market:

  • Assists are awarded to the player from the goal scoring team who makes the last touch to the goalscorer.
  • In the event of a penalty or free kick, the player earning the penalty or free kick gets an assist if a goal is scored directly.
  • Own goals do count in assist betting.
  • If there is no assist for the first goal, ‘First Goal Unassisted' will be deemed the winner. Bets will not roll onto the player who assists the second goal.
  • If the match ends 0-0, ‘No Goal' will be deemed the winner.

24.5 Adjudication of results (including first goal scorers & assists)

The following rules apply to this market:

  • Football bets will be settled on the basis of results determined by the initial decision of the Press Association (PA) on the day. Any subsequent changes will be discounted for settlement purposes. If the PA does not cover a match, settlement will be based on the results as determined by the relevant football association.

24.6 Match specials

24.6.1 General - Special betting markets, with their accompanying rules, will be offered for selected football matches. Unless otherwise stated, the "90 minute" rule will apply (i.e. only regular time and any additional injury time will apply). Below are detailed the match specials markets and the applicable rules:

  • Total Goals– This market is for betting on the exact number of goals scored in a game or for betting on less than or more than a specified number of goals in the game;
  • Enhanced Fixed Price Multiple- Should a match involved in this bet not take place i.e postponed then your bet will be settled as a multiple at the individual prices offered on the teams prior to kick off;
  • Bookings – Bets are accepted on a range of booking "totals", based on a scoring system of 10 points for a yellow card and 25 points for a red card;
    • the maximum number of points that can be allocated to one player is 35, which equates to a sending off comprising 2 yellow cards (=10 points) + 25 points for the red card;
    • cards will only count if shown to active players (i.e. the player is one of the eleven currently participating in the match on the pitch) during normal time;
    • this market will be settled according to the match facts published by the press association (PA);
  • Corners – It's only the corners actually taken that count in the corners' markets;
  • Highest Scoring Half – For this market you need to decide which of the two halves will contain more goals, and also if the two halves will be drawn, i.e both halves will contain the same amount of goals;
  • Time of the First Goal – For this market you need to decide the time that the first goal of the game will be scored, within the stated time period. Singles are only accepted on this market;
  • First/next team to score – For this market you need to decide the following:
    • Which of the two teams will score the first goal;
    • Which of the two teams will score the next goal (if in-running);
    • No goal will be scored;
    • If the first/next goal is an own goal it will be used for settlement purposes;
  • 10-Minute Free-Kick, Corner and Throw-In Betting (can also include bookings, goals and the result at the end of just that 10 minute period) – This market is offered for the number of free kicks, corners and throw-ins, in a 10 minute segment, during a match. The 80 minutes to full-time segment will include any stoppage / injury time at the end of the match.
    • For settlement purposes, a penalty is not classed as a free kick and the actual free kick, corner or throw has to be completed to be counted in the total. In other words simply being awarded a free-kick, etc. will not count for settlement purposes.

24.7 Ante-post football

This is the market/s for bets placed over the course of the season. For example a typical ante-post football bet would be to select the winners of a league. The following rules apply to the market for league winners:

  • All bets are settled on the final league placings, regardless of the results of any divisional play-offs;
  • Bets on "who will win" a league will be settled on the team awarded the trophy;
  • Bets will stand on any team that does not complete all its fixtures.

24.8 Head to head match bets:

The following conditions apply to this market:

  • Only official league games will be taken into account and not play-off games;
  • If two teams finish the season on the same number of points, having completed all their games, then final league positions will be confirmed by goal difference;
    • The team with the highest goal difference will occupy the highest position;
    • If the goal difference is level then the team that has scored the most goals will be considered the winner.

24.9 Mythical Matches

This is a market in which two teams, who will not be playing against each other, are selected by us. The bet is then for one team to score more goals than the other team in their respective matches. The following conditions apply:

  • A price will be offered for each team and the draw. For example, if the pairing is Arsenal and Tottenham, and Arsenal score two goals in their match and Tottenham only score once in their match, Arsenal will be declared the winner irrespective of their home, away or draw result.

24.10 Season Handicap Betting

Each team will have a handicap applied to their final points total and goal difference will not count in the event of a tie. Dead heat rules will apply.

24.11 Pre-Match / In-Running Markets

For descriptions of all available pre-match/in-running markets please refer to our glossary

24.12 Rapid Fire Markets

Rapid fire is an innovative and immediate in-play product offered on selected football matches. A specific betting window to place bets on what the next outcome of the match will be.

Rapid Fire consists of the following markets which will be offered at various intervals during the match:

Next Set Piece

Predict which of the following outcomes - Corner kick, Throw in, Goal kick or Free kick will happen first after the stated time in the market header.

The result of Corner kick, Throw in, Goal kick or Free kick, is determined when the referee blows the whistle or when a ball passes the goal or sideline. Hence if a ball passes the sideline for a Throw-In at 34:28 and the Throw-In isn't actually taken until 34:50, the event will be scored at 34:28 when the ball crossed the line. Final decisions by the Referee are final regardless of what replay shows.

What Happens Next?

Predict which of the following outcomes - Offside, Booking (yellow and/or red), Corner or Goal will happen first after the stated time in the market header.

The result of Offside, Booking, Corner or Goal, is determined when the referee blows the whistle. If the referee blows the whistle and awards a free kick at 37:00 and then at 37:15 before the free kick is taken he walks over to the player and pulls out a Yellow or Red Card, the Booking will be scored at the time play was stopped at which is 37:00. Offside will not count unless the head referee blows their whistle. If the assistant referee holds their flag up to signal offside at 37:10 but the referee does not stop play until 37:15, it is that time at 37:15 which will count for the Offside.

Rapid Fire Market Dynamics

Rapid Fire markets are made available to customers at various intervals in selected matches. The outcome is specific to the stated time during the match as displayed in the market header.

Betting Window; when the market is activated a 40 second countdown timer appears highlighted in green, this is the bet placement period. The countdown timer will change to red to highlight the last 10 seconds of the betting opportunity.

‘'Cooling Off'' Period; following the 40 second betting window the countdown timer will turn green stating a period of ‘no more bets'. The market will display this status for 10 seconds.

In Progress; an "In Progress" message will appear highlighted in blue, following the ‘'Cooling Off'' period, informing that all accepted bets are now active.

Result; once the result is known, the winning selection will be highlighted within the market, this denotes that bets have now been settled. Rapid Fire market will remain suspended until the next time stamped market is activated.

For both Rapid Fire markets, any of the wagering options may be suspended at any point during the 40 second betting window if the trader deems it necessary.

The following rules apply to this market:

Football bets will be settled on the basis of results determined by the Press Association's (PA) initial decision. If the PA do not cover a match, settlement will be based on the results as determined by the relevant football association.

SPORTS

25 General Sports Rules

25.1 The following rules will apply to all sports betting, except where otherwise specified, in an individual sports rules.

25.2 ANTE-POST RULES

Ante-post rules apply to all sports outright betting unless otherwise specified (see section 12 for details):

League Competitions

  • Final league / tournament standings apply for settlement purposes;
  • If a team/player is excluded or withdraws from a league competition, having already completed one match, then bets on that team/player will be settled as losers.

Cup Competitions / Play Offs

  • If a team/player is excluded or withdraws from a knock-out tournament, having already completed one match, then bets on that team/player will be settled as losers;
  • Match bets will be settled as dead-heats if nominated teams/players are eliminated in the same round.

Player Markets

  • Player-based markets, for team league competitions, apply to the regular season only. Unless otherwise specified, play-offs do not count for settlement purposes;
  • Such markets are all-in run or not unless otherwise stated.

Abandoned Markets

  • If a tournament has not been completed, then bets will be void unless settlement has already been determined.

25.3 Match Betting

The following rules apply to this market:

  • Bets are settled on regular time. Any extra-time / overtime in not included for settlement purposes, unless otherwise stated;
  • If a match is abandoned before regular time is completed, all bets on that match are void, unless otherwise stated in the rules for the specific sport, except for those markets for which a result is already known
  • Bets will stand if a match is postponed and re-scheduled to take place within 48 hours of the original start time, otherwise bets will be void, unless otherwise stated in the rules for the specific sport.
  • If the match is no longer playing at the venue advertised, bets will stand. However, this only applies providing the venue has not been changed to the opponent's ground, or in the case of international matches, as long as the venue remains in the same country, unless otherwise stated in the rules for the specific sport.

26. DARTS

26.1 Match bets.

In match bets, the player progressing to the next round will be considered the winner, so long as one of the players has thrown a dart at the start of the first leg. However, if the dart is not thrown, all bets will be void.

26.2 Correct scores.

When betting on the correct score for a leg or set of darts then the required number of legs or sets to win the match, must be completed, otherwise bets will be void.

26.3 Next leg betting.

The player who wins the next specified leg will be deemed the winner. If the leg does not take place then all bets on markets for that leg will be void.

26.4 Next set betting.

The player who wins the next specified set will be deemed the winner.If the set does not take place then all bets on markets for that set will be void.

26.5 Handicap betting.

If a match is not completed then all bets will be void.

26.6 Winning double.

The bull counts as red when betting on colour. The specified leg/match must be completed for bets to stand.

26.7 Highest Checkout. (for the set, match)

If there is no tie price offered then dead-heat rules will apply, unless otherwise stated. Bets will be void if the match is not completed,

26.8 Highest Checkout for the Tournament

Dead heat rules apply if two or more players have the same highest checkout. Bets will be void if the tournament is not completed.

26.9 Total/Most 180s FOR THE MATCH

If there is no tie price offered then dead-heat rules will apply. Bets will be void if the match is not completed, unless settlement of bets is already determined.

26.10 Total/Most 180's FOR THE TOURNAMENT

Dead heat rules apply if two or more players have thrown an equal number of 180's. Bet will be void if the tournament is not completed.

26.11 League Competition

Should a player withdraw from a league competition before its conclusion, for example the Premier League, then bets on that player will be void unless settlement has already been determined and any "finish bottom" market will be voided

27 Boxing

27.1 Postponed Fight.

If a fight is postponed, then all bets will stand for 30 days from the original date, after which they will be void.

27.2 Drawn Fight

We offer a draw price for all fights. However, if there is a draw the bets on either fighter to win will be deemed losers.

27.3 Round Betting.

If a fight is decided by a technical decision before the full number of rounds has been completed then the winner will be considered to have won in the round that the fight was stopped. Bets to win "On Points" will only be deemed winners if the full number of rounds are completed.

27.4 Points Decision

If a fight is decided (by a points decision) before the full number of rounds has been completed then the winner will be considered to have won in the round that the fight was stopped. In this situation bets on the winning fighter, to win on points, will be settled as winners. Bets on the knock-out will be losers though.

27.5 Fight Result.

All bets will be settled on the result as declared in the ring. This settlement will not be subject to any revisions or amendments after the contestants have left the ring.

27.6 Total Rounds

Where a market is offered for a fighter to win in over/under a set number of rounds then the result will be determined by the total number of completed rounds. Where a half is stated this is defined by the halfway point of the round. For example, 1 minute 30 seconds into a 3 minute round. For settlement purposes this halfway point will define the half for over/under betting.

27.7 Unconfirmed Bouts

Where we offer prices on fights that have not been announced or had a date set, bets will stand until the fight does take place or can be voided on request once we are reasonably satisfied the fight will not take place.

27.8 Method of Victory

The official method of victory, given in the ring, will be used to settle this market. For clarification, a fight decided in one fighter's favour by the score cards (i.e. win on points) will be a decision or a technical decision and a victory awarded by the referee, following a stoppage, will generally be a KO, TKO or disqualification.

27.9 Duration of Fight

If the fight takes place over a different number of rounds than that on which betting is available all markets except the bout winner will be made void

29.10 Related Sports (to Boxing)

The rules of boxing (above) will apply, where applicable, to other ring based combat sports, for example Ultimate Fight Championship (UFC).

In Tournament Boxing (ie: Prizefighter), we will endeavour to offer prices on all participants in a tournament, but others may be added. All quoted competitors and reserves will be counted as runners whether they compete or not.

28. TENNIS

28.1 General Rules

The following general rules apply to tennis betting markets:

  • If a player withdraws after one set has been completed the player progressing to the next round will be deemed the winner of the match, all other bets will be void unless a result has already been determined.
  • If less than one set has been completed all bets will be void unless the market has already been determined.
  • If there is a change of surface, for example from outside to indoor court, then all bets will stand;
  • Outright bets will be classified as losers for settlement purposes, if the following circumstances arise:
    • An outright bet is placed on a player who subsequently withdraws before the tournament draw has taken place; or
    • Any outright bets on players who withdraw during a match;
  • The full number of sets will need to be completed on bets relating to handicap, total games, specific set winners and other markets based on the score of the match. If not these bets will be deemed void unless the result of that market has already been determined.

28.2 Next game/set/point betting.

The following rules apply:

  • For betting in-running we will normally offer prices on the next scheduled game to be played. However, if the next scheduled game is a tie-break then all bets on that game will be void;
  • If the specified game or set does not take place or is not completed then all bet will be void.

28.3 In Running Match Betting

In-running bets placed on the result of a match will be settled on the player awarded victory or progressing to the next round, irrespective of whether the match is completed. Subsidiary markets (i.e. other than the match winner) will be void where a result cannot be determined.

28.4 Tie Break – Yes or No

This is a bet on whether or not there will be a tie break in each set. Bets are void unless the set is played to its natural conclusion.

29 NON-SPORTING EVENTS (SPECIALS BETTING)

29.1 General Rules

Ante-post rules apply to all specials betting, i.e. non-sporting events, unless otherwise stated

29.2 Reality TV

The following rules apply:

  • If contestants voluntarily or otherwise withdraw from a reality TV betting event they will be considered losers for outright betting purposes. They will also not be regarded as "next eviction" or similar terminology, in any related market;
  • If a reality TV betting event is cancelled or withdrawn, without results being declared, then outstanding bets on any market, without an official result, will be considered void;
  • Unless an "Any Other" (contestant) market is offered as an option, all reality TV events will be offered on the basis of "others on request". We will try to add new contestants to the market as soon as possible after they are known;
  • Bets on the next elimination will be settled according to the first person announced as having been eliminated from the show. This rule will apply even where, for a double elimination for example, results are announced in no particular order. If a scheduled elimination is postponed or cancelled, bets will stand and be settled at such a time that a result can be determined;

    the nature of reality tv means that competition rules can be altered at any time. While we try to ensure that our betting markets accurately list any eligible competitors, customers betting on such markets must accept that market parameters are always subject to change.

29.3 Eurovision Song Contest

The following rules apply:

  • All countries taking part in any qualifying stages are runners for settlement purposes;
  • Bets on Eurovision markets cannot be combined into multiples, except between the two semi-finals, or otherwise specified;
  • Match bets or group bets will be settled only according to the total points achieved by the listed competing nations, and dead heat rules may apply. If any listed country does not take part, then bets on that match will be void.

29.4 Awards Betting

Only the result announced during the relevant awards show will count for settlement purposes. Any subsequent change to the result will not be taken into account.

29.5 Christmas Specials

The following rules apply:

  • Snow on Christmas Day- Bets will be settled as winners if a measurable amount of snow is recorded by the Heathrow – London weather centre on December 25th of that year. This measurement must also be confirmed by the Met Office / Weather Centre. Other specified locations for snow fall may also be available for betting. Bets will be accepted as singles only unless otherwise stated;
  • Christmas No.1– Bets will be settled according to the official no1 single / album as announced by the BBC in the Sunday charts immediately prior to Christmas Day.

29.6 Politics

The following rules apply:

  • Politics rules equivalent to those below apply to betting on any international election or political betting market. Initial officially declared election results will stand and any subsequent legal or constitutional challenges will not affect settlement or markets;
  • Politics bets, combining any election results from the same country will not be allowed;
  • Bets on the general election winner will be settled on the political party which gains the most seats in parliament, unless otherwise stated;
  • If we offer a market on a political position, for example next Prime Minister or next Speaker, then bet settlement will be based on the next person to permanently fill the role. Interim / temporary appointments will not count for settlement purposes;
  • If there is a merger of two or more of the listed parties, or parties / candidates agree to run together prior to an election, then bets on markets involving those parties, which have been struck prior to the announcement, will be void.
  • Seat totals for each party will be settled as declared by the BBC, or other nominated national broadcaster, following the declaration of all seats. The Speaker's seat will not count for any party's seat totals.

Appendix 1 – Non-Runner Adjustments (from the horse-racing section)

a) The method for calculating the Win Only Non-Runner Adjustment is as follows:

  • We scale* our original win only book (at the time of bet placement) back to 100% over-round to attain a "BEFORE" price for each runner
  • We remove the subsequent non-runners from the market
  • We scale the resulting book back to 100% to attain an "AFTER" price for each runner
  • The NRA for each runner is defined to be the % reduction in winnings required to change the BEFORE price to the AFTER price.
  • So NRA = 1-((AFTER price -1) / (BEFORE price -1))
  • To apply the NRA to your original odds – subtract 1 from your original odds and multiply this value by the NRA. Subtract the resulting value from your original odds.
  • To see how our Win Only Non-Runner Adjustment works in practice, please go to GalaBingo.com

*Notes on scaling and over-round: You can work out the % chance of any horse by calculating (1/decimal price) x 100. The over-round of the book is the sum of these percentages. The revised percentage chance of your horse in a 100% scaled book is calculated by: (100/total over-round of the book) x % of your horse.

The revised decimal price of your horse in a 100% book is 1 divided by this figure, with the answer then multiplied by 100.

b) The Place only markets are more complex than the Win Only market as non-runners don't usually affect the place chance of each horse in such a uniform manner. We calculate the place non-runner adjustments by using the following method:

  • We scale the GalaBingo.com Win Only odds to 100% over-round by the process described in a)
  • We derive ‘standard'** place odds from these 100% win odds to give a "BEFORE PLACE" price for each runner.
  • We remove the Non Runners from the 100% GalaBingo.com Win Only book (the BEFORE Win Only prices) and rescale the resulting market to 100%.
  • We then derive standard place odds from the resulting prices to give an "AFTER PLACE" price for each horse
  • The Place NRA for each runner is defined to be the % reduction in winnings required to change the BEFORE PLACE price to the AFTER PLACE price.
  • So NRA = 1 - ((AFTER PLACE price -1) / (BEFORE PLACE price -1)).
  • To apply the NRA to your original place odds – subtract 1 from your original odds and multiply this value by the NRA. Subtract the resulting value from your original odds.
  • To see how our Place Non-Runner Adjustment works in practice, please go to GalaBingo.com

**The actual place odds offered vary by race type, length and other factors specific to individual horses. For the purpose of simplifying the NRA the Standard place odds are derived using an averaged approach.

c) Worked Example of a Win Only NRA:

This is a 4 runner race where GalaBingo.com are offering the following Win Only odds:

  • Horse A 3.75
  • Horse B 3.75
  • Horse C 3.75
  • Horse D 3.75

When scaled to 100%, the BEFORE prices for each horse become

  • Horse A 4.0
  • Horse B 4.0
  • Horse C 4.0
  • Horse D 4.0
Lotto Specific Rules

The following specific terms and conditions (our "Lotto Rules") govern Your use of all our interactive Lotto products and services on the Service and form part of Your Agreement as set out in the Terms. Any capitalised terms not defined in this document or references to the "company", "we" or "us" shall be as defined in those Terms.

To the extent there is any inconsistency between the Terms and any of these Lotto Rules, then the Terms shall prevail.

How to play

To place a straight bet:

1. Select the numbers you wish to bet on or click on 'Lucky Dip' to have your numbers randomly generated for you. You can change these manually or for a completely new set of numbers press Lucky Dip again. Place a stake in one or more of the stake boxes.
2. Choose to bet on next draw only, or on a number of future draws.
3. Choose to include the Booster ball. This increases the chances of winning, but offers slightly smaller payouts.
4. Press the 'Proceed' key.
5. Confirm your bet.

To place a combination bet:

1. Check the ‘Combination Bets' option box in Step 4 to indicate you wish to place a combination bet.
2. Select your numbers by clicking the lottery balls, or by clicking on Lucky Dip.
3. Choose to bet on next draw only, or on a number of future draws. Press the 'Proceed' key.
4. Decide which combination bet(s) you wish to bet on, and place a stake in one or more of the stake boxes.
5. Press 'Proceed'. Check all the details and confirm your bet.

Lotto General Rules
Lotto is the name given by Gala Interactive to betting at fixed odds on the results of National Lotteries from around the world.
We currently offer betting on the Canada, UK, Irish, Spanish, Hong Kong, Australian Oz Lotto, Australian Tatts Lotto, German, French, Greek, Singapore, New York, Euro, Health, Monday Millions and 49's lotteries.
We accept bets on correctly predicting 1 ball (single), 2 balls (double), 3 balls (treble), 4 balls (four-fold) and 5 balls (five-fold).
We accept combination bets on numbers drawn from a maximum of 25 balls. The maximum number of a combination is 5 balls (five-fold).
We accept the following Speciality bets: Patent, Trixie, Yankee, Super Yankee.
A limit of £100,000 can be won by a customer on any single lottery draw, the exception to this is the Irish lottery, Monday Millions and 49's 6-number draws where the maximum amount that can be won is £250,000.
Unless otherwise specified, Lotto bets will always be settled on the next draw to take place.
Unless otherwise stated, bonus or extra balls drawn do not count for Lotto bets.
Unless otherwise stated, where a Lottery has two or more draws on the same day, all bets are based on the results of the first of these draws.
Numbers bets do not qualify for consolations or bonuses if placed on our range of Speciality bets.
If for any reason, a draw or event does not take place, bets will stand for the next such draw or event unless cancelled by mutual consent.
Numbers bets cannot be combined with any other betting event, nor may two or more draws/events be combined in accumulative bets.
Copyright 2012 Gala Interactive (Gibraltar) Limited. All Rights Reserved.

France
French Lottery Rules
Bets placed on French Lottery games provided by Gala Interactive are subject to the following rules:
The French Lottery is based on the official French lottery draw (Loto).
6 balls are drawn from a total of 49; customers can bet on up to 5 numbers drawn from the 49.
The draw takes place every Monday, Wednesday and Saturday night at 18:55 GMT and bets can be placed up until five minutes before.
All lottery bets are settled based on the official draw of the French lottery (Loto).
The maximum payout to any customer for one draw is £100,000 or the currency equivalent.
The onus is on the customer to ensure that he or she stays within these limits.
Our General Rules will govern any situation not covered in these rules.

Germany
German Lottery Rules
Bets placed on the German Lottery games provided by Gala Interactive are subject to the following rules:
The German Lottery is based on the official German Lotto draw.
6 balls are drawn from a total of 49; customers can bet on up to5 numbers drawn from the 49.
Customers also have the option to bet on the seven number draw that includes the bonus ball.
The draw is held twice weekly on a Wednesday at 19:00 GMT and Saturday at 19:00 GMT. Bets can be placed up until five minutes before.
All lottery bets are settled based on the official draw of the German lotto draw managed by the government of the Federal Republic of Germany.
The maximum payout to any customer for one draw is £100,000 or the currency equivalent.
The onus is on the customer to ensure that he or she stay within these limits.

Our General Rules will govern any situation not covered in these rules.

Greece
Greek Lottery Rules
Bets placed on the Greek Lottery games provided by Gala Interactive are subject to the following rules:
The Greek Lottery is based on the official Greek lottery draw.
6 balls are drawn from a total of 49; customers can bet on up to5 numbers drawn from the 49.
We do not offer betting on the bonus ball.
The draw takes place every Thursday and Saturday night at 17:45 GMT and bets can be placed up until five minutes before.
All lottery bets are settled based on the official draw of the Greek lottery.
The maximum payout to any one customer, syndicate/group of customers for one draw is £100,000 or the currency equivalent.
The onus is on the customer to ensure that he or she stays within these limits.

Our General Rules will govern any situation not covered in these rules.

Hong Kong
Hong Kong Lottery Rules
Bets placed on the Hong Kong Lottery games provided by Gala Interactive are subject to the following rules:
The Hong Kong Lottery is based on the Mark Six Lotto game conducted by the Hong Kong Lotteries Board using the facilities of the Hong Kong Jockey Club.
6 balls are drawn from a total of 49; customers can bet on up to5 numbers drawn from the 49.
We do not offer the option to bet on the bonus ball
The Mark Six draw is held three times a week normally Tuesday, Thursday and on Saturdays. The draws take place at 12:25 GMT and all bets must be placed before 09:25 GMT.
The maximum payout to any customer for one draw is £100,000 or the currency equivalent.
The onus is on the customer to ensure that he or she stay within these limits.
Our General Rules will govern any situation not covered in these rules.

Ireland
Ireland Lottery Rules
Bets placed on the Irish Lottery games provided by Gala Interactive are subject to the following rules:
The Irish Lottery is based on the official Irish lottery draw which takes place every Wednesday and Saturday.
6 balls are drawn from a total of 45; customers can bet on up to5 numbers drawn from the 45.
Customers also have the option to bet on the seven number draw that includes the bonus ball.
The draw takes place every Wednesday and Saturday night at 20:00 GMT and bets can be placed up until five minutes before.
All lottery bets are settled based on the official draw of the Irish lotto draw.
The maximum payout to any customer for one draw is £250,000 or the currency equivalent.
The onus is on the customer to ensure that he or she stays within these limits.
Our General Rules will govern any situation not covered in these rules.

Ireland
Monday Millions Rules
Bets placed on the Irish Lottery games provided by Gala Interactive are subject to the following rules:
The Irish Lottery is based on the official Irish lottery draw which takes place every Monday night.
6 balls are drawn from a total of 39; customers can bet on up to 5 numbers drawn from the 39.
The draw takes place every Monday night at 20:15 GMT and bets can be placed up until five minutes before.
All lottery bets are settled based on the official draw of the Irish Monday Millions draw.
The maximum payout to any customer for one draw is £250,000 or the currency equivalent.
The onus is on the customer to ensure that he or she stays within these limits.
Our General Rules will govern any situation not covered in these rules.

49's
49's Lottery Rules
Bets placed on the 49's Lottery games provided by Gala Interactive are subject to the following rules:
The 49's Lottery is based on the Official 49's Lotto draw, which takes place twice per day; seven days a week live on SIS in Betting Shops.
6 balls are drawn from a total of 49; customers can bet on up to 5 numbers drawn from the 49.
All Lottery bets are based on the six numbers drawn in the 49's main draw. Customers also have the option to bet on the seven number draw that includes the bonus ball.
The draw takes place every day of the week at lunch time and tea time. Customers can bet up until 5 minutes before the draw takes place.
All lottery bets are settled based on the official draw of the 49's lotto draw.
The maximum payout to any one customer for one draw is £100,000 or the currency equivalent.
The onus is on the customer to ensure that he or she stays within these limits.
Our General Rules will govern any situation not covered in these rules.

New York
New York Lottery Rules
Bets placed on the New York Lottery games provided by Gala Interactive are subject to the following rules:
New York Lottery is based on the Official New York Lotto draw, which takes place every Wednesday and Saturday.
6 balls are drawn from a total of 59, customers can bet on up to 5 numbers drawn from the 59.
All Lottery bets are based on numbers drawn in the New York Lotto main draw. We do not offer betting on the bonus ball.
The draw takes place every Thursday and Sunday morning. Customers can bet up until 02:00 GMT. The draw takes place at 04:21 GMT.
All lottery bets are settled based on the official draw of the New York lotto draw.
The maximum payout to any one customer for one draw is £100,000 or the currency equivalent.
The onus is on the customer to ensure that he or she stays within these limits.
Our General Rules will govern any situation not covered in these rules.

Singapore
Singapore Lottery Rules
Bets placed on the Singapore Lottery games provided by Gala Interactive are subject to the following rules:
Singapore Lottery is based on the Official Singapore Pools Toto draw, which takes place every Monday and Thursday.
6 balls are drawn from a total of 45; customers can bet on up to 5 numbers drawn from the 45.
All Lottery bets are based on numbers drawn in the Singapore Pools Toto main draw. We do not offer betting on the bonus ball.
The draw takes place every Monday and Thursday morning. Customers can bet up until 06.30 GMT. The draw takes place at 09:30 GMT.
All lottery bets are settled based on the official draw of the Singapore Pools Toto main draw. We do not offer betting on the bonus ball.
The maximum payout to any one customer for one draw is £100,000 or the currency equivalent.
The onus is on the customer to ensure that he or she stays within these limits.
Our General Rules will govern any situation not covered in these rules.

Spain
Spanish Lottery Rules
Bets placed on the Spanish Lottery games provided by Gala Interactive are subject to the following rules:
The Spanish Lottery is based on the official Loterias Lotto draw (La Primitiva).
6 balls are drawn from a total of 49; customers can bet on up to 5 numbers drawn from the 49.
Customers also have the option to bet on the seven number draw that includes the bonus ball
The draw is held twice weekly on a Thursday and Saturday night. The draw takes place at 20.00 GMT and bets can be placed up until five minutes before.
All lottery bets are settled based on the official draw of the Spanish Loterias.
The maximum payout to any customer for one draw is £100,000 or the currency equivalent.
The onus is on the customer to ensure he or she stays within these limits.
Our General Rules will govern any situation not covered in these rules

Australia
Australian (Oz Lotto) Lottery Rules
Bets placed on the Australian Lottery games provided by Gala Interactive are subject to the following rules:
The Australian Lottery (Oz Lotto) is based on the official Australian lottery draw (Tuesday Lotto).
7balls are drawn from a total of 45; customers can bet on up to5 numbers drawn from the 45.
We do not offer betting on the bonus balls.
The draw takes place every Tuesday morning at 12:30 GMT and bets can be placed up until 09.30 GMT
All lottery bets are settled based on the official draw of the Australian lottery.
The maximum payout to any one customer for one draw is £100,000 or the currency equivalent.
The onus is on the customer to ensure that he or she stays within these limits.
Our General Rules will govern any situation not covered in these rules

Australia
Australian (Tatts Lotto) Lottery Rules
Bets placed on the Australian Lottery games provided by Gala Interactive are subject to the following rules:
The Australian Lottery (Oz Lotto) is based on the official Australian lottery draw (Saturday Lotto).
6 balls are drawn from a total of 45; customers can bet on up to 5 numbers drawn from the 45.
We do not offer betting on the bonus balls.
The draw takes place every Saturday morning at 12:30 GMT and bets can be placed up until 09.30 GMT
All lottery bets are settled based on the official draw of the Australian lottery.
The maximum payout to any one customer for one draw is £100,000 or the currency equivalent.
The onus is on the customer to ensure that he or she stays within these limits.
Our General Rules will govern any situation not covered in these rules

UK
UK Lottery Rules
Bets placed on the UK Lottery games provided by Gala Interactive are subject to the following rules:
The UK Lottery is based on the official UK lottery draw which takes place every Wednesday and Saturday.
6 balls are drawn from a total of 49; customers can bet on up to5 numbers drawn from the 49.
Customers also have the option to bet on the seven number draw that includes the bonus ball.
The draw takes place every Wednesday at 22:30 and Saturday at 20:00 GMT and bets can be placed up until 19:45 GMT.
All lottery bets are settled based on the official draw of the UK lotto draw.
The maximum payout to any customer for one draw is £100,000 or the currency equivalent.
The onus is on the customer to ensure that he or she stays within these limits.
Our General Rules will govern any situation not covered in these rules

Euro Lottery
Euro Lottery Rules
Bets placed on the Euro Lottery games provided by Gala Interactive are subject to the following rules:
The Euro Lottery is based on the official Euro Millions draw which takes place every Tuesday and Friday.
5 balls are drawn from a total of 50; customers can bet on up to 5 numbers drawn from the 50.
The draw takes place every Tuesday at 20:30 GMT and every Friday night at 20:30 GMT. Bets can be placed up until 19:30 GMT.
All lottery bets are settled based on the official draw of the Euro lotto draw.
The maximum payout to any customer for one draw is £100,000 or the currency equivalent.
The onus is on the customer to ensure that he or she stays within these limits.
Our General Rules will govern any situation not covered in these rules

Health Lottery
Health Lottery Rules
The ‘Health Lottery' bet is a fixed odds bet offered by Gala on the outcome of a selected Health Lottery Draw for a minimum unit stake of £1. For the avoidance of doubt it is not a direct entry into the respective ‘official' Health Lottery Draw itself.

  • Customers must be aged 18 or over and have an account with Gala Interactive
  • To bet on the outcome of the selected draw, customers will have to choose 5 numbers from 1 - 50 balls plus a different ‘Jackpot ball' from the remaining 45 numbers
  • Settlement of all bets will be determined by the ‘official' result of the respective Health Lottery Draw, which takes place at 7:45pm every Wednesday and Saturday evening and is broadcast on Channel 5 at approximately 9.55pm (according to TV schedule)
  • Bets are accepted up to 15 minutes before the start of each draw (i.e. normally 7.30pm). Any bet accepted after this time will be declared ‘void' with stake refunded, unless Gala is satisfied that the bet was placed before the draw started.
  • Any winnings will be paid out in accordance with the prize structure: PRIZE STRUCTURE (based on £1 unit inclusive of stake): Match 2 + Bonus Ball* – Win £10; Match 3 (Excluding bonus ball) – Win £20; Match 3 + Bonus Ball* – Win £50; Match 4 (Excluding bonus ball) – Win £250; Match 4 + Bonus Ball* – Win £10,000; Match 5 (Excluding bonus ball) – Win £100,000; Match 5 + Million Pound Number – Win £1 Million; (*If you match 2, 3 or 4 numbers, the Bonus Ball applies to your selections from the Main Numbers section
  • There is no sharing of prizes in the event of multiple winners. Higher unit stakes are accepted with winnings increased in proportion up to the maximum payout of £1,000,000 per customer, customer group or customers acting together as a syndicate, per draw.
  • Bets on The Health Lottery cannot be combined with any other betting event and if accepted in error will be declared void.
  • All bets are accepted and processed in accordance with our General Sporting & Betting Rules and the Terms & Conditions.

Canadian Lottery
Canadian Lottery Rules
Bets placed on the Canadian Lottery games provided by Gala Interactive are subject to the following rules:
The Canadian Lottery is based on the official Canadian Lottery draw which takes place every Thursday and Sunday.
6 balls are drawn from a total of 49; customers can bet on up to 5 numbers drawn from the 49.
Customers also have the option to bet on the seven number draw that includes the bonus ball.
The draw takes place every Thursday and Sunday at 02:00. Bets can be placed up until 5 minutes before the draw.
All lottery bets are settled based on the official draw of the Canadian lotto draw.
The maximum payout to any customer for one draw is £100,000 or the currency equivalent.
The onus is on the customer to ensure that he or she stays within these limits.
Our General Rules will govern any situation not covered in these rules

Lottery Schedule


Lottery

No. of Balls

Balls Drawn

Time of Draw (UK)

Valid Bets

Bet Until

Website

49s

49

6+1

Lunchtime 12:49
Teatime 17:49

First 6

5 mins before draw

www.win-on-numbers.com

Australia
(Oz Lotto)

45

7+2

Tuesday
12:30

First 6

09:30

www.nswlotteries.com.au/ozLotto

Australia
(Tatts
Lotto)

45

6+2

Saturday
12:30

First 6

09:30

www.tattersalls.com.au

Canadian

49

6+1

Thursday
02:00
Sunday
02:00

First 6

5 mins before draw

www.lotterycanada.com

Euro

50

5

Tuesday
20:30
Friday
20:30

First 5

Tuesdays 19:30
Friday
19:30

www.euro-millions.com

French

49

6+1

Wed 18:55 & Sat 18:55

First 6

5 min. before the draw

www.fdjeux.com

Germany

49

6+1

Wednesday 16:45 Saturday 17:50

First 6

5 mins before draw

www.lotto.de

Greece

49

6+1

Wednesday 17:45
Saturday 17:45

First 6

5 mins before draw

www.opap.gr

Health Lotto

50

5

Saturday
19:30

First 5

5 mins before draw

www.healthlottery.co.uk

Hong Kong

49

6+1

Tuesday 12:25
Thursday 12:25
Saturday 12:25

First 6

09:25

www.hkjockeyclub.com

Irish

45

6+1

Wednesday 20:00
Saturday 20:00

First 6

5 mins before draw

www.lottery.ie

Irish Monday Millions

39

6+1

Monday 20:28

First 6

5 mins before draw

www.lottery.ie

New York

59

6+1

Thursday 04:21
Sunday 04:21

First 6

02:00

www.nylottery.org

Singapore

45

6+1

Monday 09:30
Thursday 09:30

First 6

06:30

www.singaporepools.com.sg/Lottery

Spain

49

6+1

Thursday 20:00
Saturday 20:00

First 6

5 mins before draw

www.loterias.com

United Kingdom

49

6+1

Wednesday
22:30
Saturday 20:00

First 6

19:45

www.national-lottery.co.uk

Odds
Straight Bets
39 Ball Game – 6 numbers drawn
1 ball correct  4/1
2 balls correct 40/1
3 ball correct  375/1
4 balls correct 3750/1
5 balls correct 50,000/1

39 Ball Game – 7 numbers drawn
1 ball correct  3/1
2 balls correct 29/1
3 ball correct  199/1
4 balls correct 1599/1
5 balls correct 14,999/1

42 Ball Game – 6 numbers drawn
1 ball correct  6/1
2 balls correct 56/1
3 ball correct  573/1
4 balls correct 7461/1
5 balls correct 7,461/1

45 Ball Game – 6 numbers drawn
1 ball correct  5/1
2 balls correct 54/1
3 ball correct  575/1
4 balls correct 6,500/1
5 balls correct 100,000/1

45 Ball Game – 7 numbers drawn
1 ball correct  4/1
2 balls correct 35/1
3 ball correct  300/1
4 balls correct 3,000/1
5 balls correct 30,000/1

49 Ball Game – 5 numbers drawn
1 ball correct  7/1
2 balls correct 89/1
3 ball correct  1,299/1
4 balls correct 22,499/1
5 balls correct 99,999/1

49 Ball Game – 6 numbers drawn
1 ball correct  6/1
2 balls correct 58/1
3 ball correct  650/1
4 balls correct 8,000/1
5 balls correct 150,000/1

49 Ball Game – 7 numbers drawn
1 ball correct  5/1
2 balls correct 38/1
3 ball correct  329/1
4 balls correct 4,500/1
5 balls correct 50,000/1
50 Ball Game – 5 numbers drawn
1 ball correct  8/1
2 balls correct 100/1
3 ball correct  1,000/1
4 balls correct 25,000/1
5 balls correct 200,000/1

59 Ball game – 6 numbers drawn
1 ball correct  7/1
2 balls correct 85/1

3 ball correct  1,250/1
4 balls correct 17,000/1
5 balls correct 150,000/1

59 Ball game – 7 numbers drawn
1 ball correct  6/1
2 balls correct 55/1
3 ball correct  600/1
4 balls correct 7,500/1
5 balls correct 75,000/1

Unfair Advantage Policy

We are committed to taking all reasonable measures and using our best endeavours to prevent anything that either diminishes the fun You have playing on the Website, or that gives another player an unfair advantage over You when You play against them.

Why do we forbid the use of certain types of online poker-related programs?

We want to protect our customers and the integrity of the system.

Certain companies offer to sell programs specifically created to extract player profiles based on their hand histories, and then sell them in the form of enormous player databases with the promise that anyone who purchases these programs can use this information to their advantage against other players—invisibly gathering information about You and then selling it to others to use when they play against You in online poker.

Certain other companies offer to sell programs ("bots") specifically created to play at a table in place of an actual (human) player, and conceal its use from the other players, and avoid detection by the online poker site.

These companies offer these programs by explicitly promising the prospective purchaser-user an unfair advantage over other online poker players not using that program.

Do we forbid/discourage all online-poker-related programs?

No, definitely not. Our website provides programs for playing online-poker and other Games. Our objective however, is in providing and promoting a level playing-field and the best possible user-experience for all of our Players.

How do you distinguish between Forbidden and Permitted categories of programs? Isn't it true that many of these programs are for training—i.e., improving poker skills?

Programs that give a player an advantage over others is not something we wish to forbid. Advantage is not the issue—deception is. And so is invasion of privacy and data theft.

To begin with, our basis for distinction is not whether a particular program gives the user an advantage over non-using players, nor is it based on the particular content.

To us, the key indicia that define the class of programs we seek to rid from use on the Site are: deception and breach of our customers' privacy.

Nevertheless, what our customers want will always remain the primary influence on what we do about this. So for instance, we have no doubt that anything that compromises the integrity of the game or that erodes our customers' confidence about whether they will be unfairly disadvantaged while playing on our site, must be eliminated. And it's there that we direct our efforts. But our customers will always have the last word about what it is they want to play and against whom. So if our customers want to play against Bots, then we will seriously consider this request. But again, the bottom line is that we will do whatever it takes to ensure that our customers are not deceived and that their privacy is not violated.

Instead, what we're talking about here are programs which: (i) advertise as a key feature that the buyer/user will gain an unfair advantage (quite often they even use the word "cheat") over the other players—in other words, they promise to help a player to cheat; or (ii) their use by the buyer/user is intended to remain concealed from the other players and from the "Operator" (i.e., the Online Poker Room); or (iii) steal legally protected material (e.g., hand histories and player identities) that violate International Copyright Laws as well as Privacy Laws.

Granted some of the companies who make programs that we deem "forbidden" (i.e., that satisfies the criteria above) claim that the purpose of their programs are not to assist a player to cheat at online poker but rather as a training aid (even though they might concede that an unscrupulous user could indeed use it for the purpose of cheating). Think for a moment about this claim. What other plausible reason is there to make and sell programs that promise to give one an unfair advantage, while at the same time remaining concealed from the other players and the online poker room, and that actually take the place of a player at the online table, but in such a way that it cannot be detected by anyone else. That aside, emphasizing one attribute to advertise their programs ("to cheat") but disavowing that attribute entirely in every other instance is dishonest, to say the least, and certainly does nothing to help the image of our industry.

So if these companies who make such claims were honest they would disable the functionality that allows it to be concealed—since doing so would not compromise its claimed value.

But is there any proof that these types of Programs actually give the user an unfair advantage?

We are aware that experienced professional poker players are divided on this question—no one knows for sure and in some cases it is a clearer case than others. What we do know is that the companies who offer these programs actually promise to give the user an unfair advantage, plus the program's operation is designed to be concealed from other players and from the online poker room.

Even if these programs gave their user absolutely no advantage whatever—fair or unfair—the fact that (at least some of them) invisibly collect our players' data without their knowledge or permission—or ours—is reason enough to forbid their use on or with the website.

Even if another player is using a program in the Forbidden Category, will it harm me?

It might. And indeed it often does; certainly the purpose of this type of program is just that—to give the buyer/user an unfair advantage over You—in a game played for money—and to then to conceal that fact from You. And in a game played for money, we say that's cheating.

Consider this example. One company's website makes these claims:
"Imagine knowing exactly how all of your opponents play before ever sitting at a poker table. Now use this knowledge to pick the easiest and most profitable tables to play at online. **** makes this a reality by giving you exclusive access to the largest database of player statistics and profiles in existence.

By subscribing to ****, you gain access to our massive database of player statistics - currently tracking approximately 673920 players. With the click of a mouse you can instantly view detailed statistics on almost all of your online poker opponents. Armed with knowledge of an opponent's past and current tendencies, you can predict his future behaviour."

If these claims are true and a player at Your table was using this program, would it place You at an unfair disadvantage? Consider also that the company that sells this program—the core of which is a massive database of hand histories of as many online players it can get—actually offers its customers the option to conceal their own name on this database, from other users of this program. Is there not a risk that this becomes a process by which players become pressured into buying the programs at least in part, to ensure that their data is not available to other purchasers ? A privileged club who are not at risk of suffering the disadvantage as someone would be who has not bought that program? We think there is this risk and that it is not in the interests of poker players.

And finally, even if You are not playing at the same table as a user of one of these programs, the company who sells it is still busy covertly gathering data about You—without our permission or yours—for one purpose only: so that anyone who buys the program can have an unfair advantage over You if and when You play against them.

What counter-measures are we taking to prevent this?

Our efforts can be divided into three separate categories: (i) identification & detection; (ii) warning/suspending offending users; and (iii) additional measures through enlarged customer choice.

Identification and detection counter-measures are in-place now and have been for some time. These efforts will improve—so that we're able to more precisely detect existing BOTS, but more importantly so that as new BOTS are created/released, we can also prevent those from eroding the experience when on the website.

Certain programs on the Websites on the poker system are blocked outright. These are: WinHoldem, PokerEdge, Poker Prophecy, and PokerBot Pro. Our decision to block the use of these programs was made only after our determination that they satisfy the criteria for placement in the Forbidden Category defined above. Unfortunately, we expect to add more programs to this list; at the same time though, if any of the currently listed programs are modified (e.g., a new release) so that the modified version no longer falls within our proscribed class, then our policy is to promptly unblock it (the modified version).

Once identified, a player using programs in this forbidden category, is notified. In that notice, we explain what we believe this player is doing and what steps we will take if he does not stop doing it immediately. In the most extreme cases, if after we send the notice, the player continues, we are prepared to suspend their account and confiscate the funds in that account—but never without prior notice of our intention to do so and never without first giving that player the opportunity to stop using the offending programs. We do not suspend/cancel/freeze a player account or confiscate any funds in that account, unless that player, having been first notified by us, continues to play on our site using the same offending software.

Do the efforts involve "data mining" or other intrusive means to access/read files on my computer as part of these efforts?

Yes—and indeed we want You to know that we do this but what particular data we're looking for and also why we need to. Perhaps the best way to explain this is by contract to the most well-known form of data mining—i.e., what Google, Yahoo, AOL, and others—gathering data about the user for (among other reasons) purely commercial purposes (i.e., to sell a user profile to online advertisers). Now consider what we do. The data we are looking for, we use for only one very limited and specific purpose: to query player's computers while they're playing at our tables, solely for the purpose of detecting use of the offending type of software we're talking about here. This type of monitoring remains one of the key counter-measures against the abuses caused by BOTs.

To find out more about our general policy with regard to data processing, please see our Privacy Policy.

General Promotional Terms

The following specific terms and conditions (our "General Promotional Terms & Conditions") govern Your participation in Promotional Offers in respect of the Service and form part of Your Agreement as set out in the Terms . Any capitalised terms not defined in this document or references to the "company", "we" or "us" shall be as defined in those Terms.

To the extent there is any inconsistency between the Terms and any of these General Promotional Terms & Conditions, then the Terms shall prevail.

  1. By participating in promotions, participants agree to be bound by these and promotional specific Terms and Conditions which are in conjunction with galabingo.com normal full rules, Terms and Conditions.
     
  2. We may at our absolute discretion restrict who may enter into promotions for any reason.
     
  3. Employees of the promoter, any advertising agency or web company connected with the promoter or any such person's subsidiary or associated companies, agents or members of their families or households, are not eligible to participate in promotions. The promoter reserves the right to verify the eligibility of all participants.
     
  4. Any participant found to be operating multiple accounts in promotions will be in breach of these and general account terms and the promoter will determine at its sole discretion by whatever means it deems necessary to establish if different entries or accounts are connected to the same person.  Bonus offers are limited to one bonus per person, household and/or computer, and/or payment method unless otherwise stated.
     
  5. Participants, whether individually or acting in a group, will be found to be in breach of these and promotional specific terms if the promoter at its sole discretion has reason to believe that a promotion has been abused, manipulated, or that irregular, fraudulent, collusive or illegal activity has occurred.
     
  6. By participating in promotions, participants consent to the use of their name, screen-name, image, photographs, winning sums, given social media name and geographical location for advertising, promotional and news purposes without additional compensation, except where prohibited by law.
     
  7. Void bets will not contribute toward promotional offers and participants whose accounts become closed for any reason prior to the end of promotions will not be eligible to gain any promotional benefits. 
     
  8. In respect of promotions requiring no physical participant attendance, the promoter and any it's legal representatives, affiliates, subsidiaries, agencies and their respective officers, directors, employees and agents, shall be held harmless and be indemnified for any loss or disappointment suffered by any participant taking part in promotions.
     
  9. In respect of promotions requiring participant attendance (for example a holiday, trip, or venue entry), the promoter and any of its legal representatives, affiliates, subsidiaries, agencies and their respective officers, directors, employees and agents shall be held harmless and be indemnified for any damage, loss, injury or disappointment caused to or by any participant taking part in promotions or a winner when taking a prize. Nothing in these Terms and Conditions shall operate to exclude liability for death or personal injury resulting from the promoter's negligence.
     
  10. In the event of any breach of these or promotional specific terms and conditions or a participant being ineligible to participate in a promotion, the promoter reserves the right to take such action as it deems appropriate and in its absolute discretion, including but not limited to accounts closure, disqualification from the promotion, reclamation of bonuses or prizes granted, refusing all future promotions, withholding associated winnings and voiding associated stakes
     
  11. The decision of the promoter in all promotional matters is final and no correspondence will be entered into. The promoter reserves the right to withhold promotional benefits until resolution of any dispute.
     
  12. Events may occur that result in the promoter extending, refusing, reclaiming, cancelling, terminating, modifying or suspending a promotion, these terms and/or the awarding of prize(s) at any point and for any reason. These may be due to a third party's illegal activity, technical difficulties and/or any other reasons beyond the control of the promoter and accordingly the entrant agrees that the promoter shall have no liability as a result thereof.
     
  13. The promoter disclaims any liability for inaccurate information, whether caused by the website, users, equipment used in a promotion, or by human or technical errors related to the submission of entries.
     
  14. The promoter and its agents accept no responsibility for the failure of any third parties to fulfil their contractual obligations in relation to a promotion.
     
  15. By participating in promotions, participants agree to be bound by these and promotional specific Terms and Conditions which are in conjunction with galabingo.com normal full rules, Terms and Conditions.
     
  16. We may at our absolute discretion restrict who may enter into promotions for any reason.
     
  17. Employees of the promoter, any advertising agency or web company connected with the promoter or any such person's subsidiary or associated companies, agents or members of their families or households, are not eligible to participate in promotions. The promoter reserves the right to verify the eligibility of all participants.
     
  18. Any participant found to be operating multiple accounts in promotions will be in breach of these and general account terms and the promoter will determine at its sole discretion by whatever means it deems necessary to establish if different entries or accounts are connected to the same person.  Bonus offers are limited to one bonus per person, household and/or computer, and/or payment method unless otherwise stated.
     
  19. Participants, whether individually or acting in a group, will be found to be in breach of these and promotional specific terms if the promoter at its sole discretion has reason to believe that a promotion has been abused, manipulated, or that irregular, fraudulent, collusive or illegal activity has occurred.
     
  20. By participating in promotions, participants consent to the use of their name, screen-name, image, photographs, winning sums, given social media name and geographical location for advertising, promotional and news purposes without additional compensation, except where prohibited by law.

Free Bet Token Terms & Conditions

  1. Free bet tokens can only be used for bet placement on Gala Flutter Sportsbook events and may be restricted to specific markets or events as stated in specific promotional terms.
  2. Free bet tokens can be used online
  3. Free bet token will expire within 7 days of issue, unless otherwise stated in specific promotional terms.
  4. Free bet tokens are not returned if wagered on a void selection.
  5. The free bet must be wagered in full, redeemable on win or each-way bets and can be used on the following listed bet types: single, double, treble, 4-fold and upwards accumulator, forecast, combination forecast, tricast & combination tricast.
  6. Free bet token is not valid on tote, or other combination and multiple bets (i.e Lucky 15s).
  7. Free bet tokens are non-refundable. Free bet stake is not included in any returns.
  8. Free bet tokens cannot be used to contribute to any other Gala Flutter free bet offer or promotion.

Promoter: Gala Interactive (Gibraltar) Limited, Regal House, Queensway, Gibraltar.