Casino Hold'Em Live Help

Play Casino Hold‘Em Live

We offer single deck Live Casino Hold'em with a real dealer and a real Casino Hold'em game table.

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Game Type


Live Casino Hold'em is a variation of five-card poker. You are dealt two cards, which you must use along with the five-card flop to make the best possible poker hand. After each game round, the deck of cards is reshuffled.

The card deck is being replaced every game round with shuffeled deck. A designated shuffler is sitting at the table near the dealer and shuffling a deck of cards to make it ready for the next game round.

The AA side bet is optional. Here, you can bet on whether the first five cards dealt (your two cards plus the first three flop cards) will include a pair of Aces or better.

  • There is probably a game in progress at the moment you enter the game. Please wait until the current game round is finished. You can then place your bets.
  • Click on a chip of desired value to select it. Then click the Ante betting area on the game table to place your bet. Once the main Ante bet has been placed, an AA side bet can be placed. Move your cursor over the game table and click on the AA betting position to place a side bet. Each click adds one chip to the bet. Click another chip to select it if you wish to increase the bet by another amount. Right-clicking on the bet area removes one chip from the bet.
  • Click the Clear bets button to remove all bets from the table and start over.
  • You have a limited amount of time to place a bet from the moment a round is started. Once you have placed your bets, click the Confirm bets button.

Multiple Bets
If the Multiple Bets option is supported, additional bets are accepted after your first bet has been placed and confirmed. Multiple bets are accepted only if the betting round is still open. Remember to confirm each additional bet by clicking the Confirm bets button.

  • Both you and the dealer will be given two cards (the dealer's cards are dealt face down), and three cards will be dealt to the flop.
  • If the cards you are dealt make up a Poker hand along with the flop, the type of hand is displayed to you. If you have a pair of Aces or better, you win the AA side bet.
  • You can now choose to Call and continue playing against the dealer or Fold and lose your bets. If you do not Call within the time given, the game will automatically choose to Fold your hand.
  • If you call, a bet amount equal to your Ante bet times two will automatically be taken from your balance and placed on the 'call' position on the game table. Should you have insufficient balance to place the Call bet, you can either fold or deposit money through the cashier.
  • If you fold, you will be able to see the rest of the game through the live video stream but your bets will be lost and your game will be frozen until the next game round.
  • You must call to collect your Ante bet and AA side bet winnings. If you do not call, you will lose your bets regardless of the hands you have.
  • After calling or folding, the last two cards are dealt to the flop, the dealer's cards are turned face up and the best possible hand is formed and shown for each of you.
  • If your hand is better than the dealer's hand you win, and your Ante and Call bets are returned to you along with your winnings. If the dealer's hand is better than your hand, you lose your bets.
  • To play another game round, place your bets as described above and click the Confirm bets button, or click Rebet to place the same bets as in the previous round

Hand ranking
At each stage of the game round, the best available hands are formed automatically. Hands are ranked according to the best five cards only (best poker hand).

The dealer must have at least a pair of 4s to qualify, if this is not the case, your Call bet is returned and your Ante bet pays according to the pay table.

If the dealer qualifies and you win, your Ante bet pays according to the pay table and your Call bet pays even money.

  • If you have a hand result equal to the dealer's hand result, the highest card out of the remaining cards that are available to each of you determines the winner.
  • If you and the dealer have hands of the same type, the hand that includes the highest-value card wins (i.e. Three Kings beats Three Queens; a flush of A, 6, 5, 4, 3 beats a flush of K, J, 10, 8, 7).
  • If the dealer qualifies and the player ties the dealer then both ante and call bets will push.

The Ace is a semi-wildcard; it can be the highest-value card in a straight of A, K, Q, J, 10, or the lowest-value card in a straight of 5, 4, 3, 2, A.

Pay tables
When you win, your bets are returned to you along with your payout. Winning hands pay according to the below listed pay tables. Call bets pay even money.

AA Side Bet

Hand Payout
Royal Flush 100 to 1
Straight flush 50 to 1
4 of a kind 40 to 1
Full house 30 to 1
Flush 20 to 1
Straight or lower 7 to 1

Ante Bet




Royal Flush

100 to 1

Straight Flush

20 to 1

4 of a Kind

10 to 1

Full House

3 to 1


2 to 1

Straight or lower

1 to 1


Clear bets

Remove all bets from the table.


Place a Call bet (double your Ante bet) and continue playing against the dealer.


Forfeit your AA and Ante bet and end the game round.

Max Bet

Place the maximum bet for the main bet position.
After clicking the Max Bet button, remember to click Confirm bets .


Place the same bet as in the previous round.

Confirm bets

Click here to confirm your bets once these have been placed. Without bet confirmation your bets don't count.

Game window
The top half of the game window contains three panels.

In the center is the video feed of the dealer. Click on the button in the top left corner of the panel to hide the video feed. Click the same button to show it again. Click on the numbered buttons to switch between video feeds.*

* In some countries those options are not supported.

On the right and left of the video feed are panels for game information. At the top of the left panel you can see your bet and win amounts for the last round in which you played. You can see the name of the table and the dealer at the top of the right panel.

In the Chat tab, enter your message into the text field at the bottom of the panel and click Send. Your message will appear along with others in the middle of the panel. Please note that you cannot use the chat option if your balance is zero.

Info tab shows the minimum and maximum total bet amounts.

The current server time and the game's unique round ID number can be found above the live streaming window

The History tab shows the outcome of recent game rounds.

The lower edge of the game window holds the casino toolbar. It contains the following:

  • Current balance

Your account balance. This is the money you can use to play the casino games.

  • Cashier

Clicking this button opens the Cashier window, where you can make deposits and withdrawals, see your transaction history, etc.

  • Play for Real Money

This button appears only in Fun or Offline Mode. Clicking it will take you to the Real Money account creation page. If you already have a Real Money account, it will take you to the Play for Real Money login screen.

  • Menu

Some popular functions are united under the Menu.

    • Clicking History (unavailable in Offline mode) will open the game history window, where you can see the details of recent game rounds.
    • Options opens the options dialog, where you can change various gameplay settings.
    • Help opens the help article that you are reading right now.
    • Online Support lets you contact a customer support specialist, if one is online.
  • Close

Clicking this button closes the game window and takes you back to the Lobby.

Shortcut keys
If you wish, you can press the following keys on your keyboard instead of clicking the buttons on the screen.

Press this key

To do this



Tab between the buttons on the screen.


Click the button that is currently highlighted.


Press the spacebar to place the same bet as in the previous round (Rebet).
Clicking the spacebar for the second time confirms the bet.

Number keys

Raise your bet. Different number keys raise your bet by a different chip value.
The number of functioning keys depends on the chips allowed for the current player and can be subject to change.


Exit the game and go back to the lobby.

Note on malfunctions: A malfunction voids all pays and plays.

Note on disconnections: If you are disconnected from the Internet in the middle of a game while playing for Real Money, please re-establish your Internet connection and log back into the casino. You will be automatically directed to the non-live version of the game you were playing so you can finish the game round. Please note that only the cards that were on the table at the moment of disconnection are carried over to such a game round. In some cases the video stream may allow you to see dealer cards drawn or revealed after your disconnection. These cards are not carried over to the non-live game round.